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Using GSS to Design Organizational Processes and Information Systems: An Action Research Study on Collaborative Business Engineering

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Abstract

During an action research study a collaborative business engineering approach was developed, applied, and evaluated. Key characteristic of the approach is its focus on the participative design of organizational processes and supporting information systems. Following the approach, various design activities are carried out in close cooperation with groups of stakeholders supported by a Group Support System (GSS). This paper describes and reflects on the execution of these collaborative design activities in a police organization. Lessons learned with respect to GSS and collaborative design are formulated. Key insights illustrate the stakeholders' perception of the group technology and the way in which it facilitated an efficient design process.

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Authors and Affiliations

  1. Faculty of Technology, Policy and Management, Delft University of Technology, Jaffalaan 5, 2600 GA, Delft, The Netherlands

    Gert-Jan de Vreede

  2. College of Management, North Carolina State University, Raleigh, NC, 27565, USA

    Gary Dickson

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  1. Gert-Jan de Vreede
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  2. Gary Dickson
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de Vreede, GJ., Dickson, G. Using GSS to Design Organizational Processes and Information Systems: An Action Research Study on Collaborative Business Engineering. Group Decision and Negotiation 9, 161–183 (2000). https://doi.org/10.1023/A:1008758806144

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