This paper considers collaborative software atthe enterprise level, specifically Lotus Notesand alternatives which use Intranet-based (WorldWide Web) technologies. We examine thestrategic reasons, both short-term and long-term, motivating firms' choices in the decisionphase and organizational issues in theimplementation phase in three exploratory casestudies. We review prior coordinationtechnology literature to show that our focus onthe decision faced by senior management of whichgroupware system to implement is a useful andnovel perspective to pursue. We argue thatthis choice, and its consequences, is of crucialimportance to the firm. To understand morefully the nature of the decision, we consider athematic pair of related issues: Internetstandards and interoperability. Why are so-called ‘Open Systems’ a major factor to some firms and notimportant to others? Why is theproprietary nature of Lotus Notes a stumblingblock to some firms and a strategic advantage toothers? We explore enterprise-level groupwareexpectations and requirements in our casestudies to address these interesting questions. The final section focuses on predicting changeto understand when an organization might reverseits initial enterprise-wide collaborative strategy.
This is a preview of subscription content, access via your institution.
Buy single article
Instant access to the full article PDF.
Tax calculation will be finalised during checkout.
Subscribe to journal
Immediate online access to all issues from 2019. Subscription will auto renew annually.
Tax calculation will be finalised during checkout.
Bentley, Richard, Thilo Horstmann, and Jonathan Trevor (1997): The World Wide Web as Enabling Technology for CSCW: The Case of BSCW. Computer Supported Cooperative Work: The Journal of Collaborative Computing (this issue).
Bowers, John (1994): The Work to Make a Network Work: Studying CSCW in Action. In CSCW '94. Proceedings of the Conference on Computer-Supported Cooperative Work, Chapel Hill, North Carolina, October 22 to October 26, 1994. New York: ACM Press, pp. 287–298.
Buhl, Karl (1995): Interoperability and Advanced Information Systems: The Problems of Anticipatory and De Jure-Official Standards. In Interoperability and the Economics of Information Infrastructure Conference. Rosslyn, VA. Available online at http://www.freedomforum.org/FreedomForum/resources/media-and-soc/interop/microsoft.html
December, John A. and Mark Ginsburg (1996):HTML3.2 and CGI Unleashed Professional Reference Edition. Indianopolis, IN: SamsNet/Macmillan.
Dewan, Rajiv, Abraham Seidmann, and Shankar Sundaresan (1995): Strategic Choices in IS Infrastructure: Corporate Standards versus 'Best of Breed' System. In Janice I. DeGross (ed.), Proceedings International Conference on Information Systems, December 1995, Amsterdam: ACM.
Dourish, Pail and V. Belloti (1992): Awareness and Coordination in Shared Workspaces. In J. Turner and R. Krait (eds.), Proceedings of CSCW, New York: ACM Press, pp. 93–104.
Economides, Nicholas and Frederick Flyer (1995): Technical Standards Coalitions for Network Goods. Working Paper EC-95-12, Department of Economics, Stern School of Business, New York University.
Economides, Nicholas (1996): The Economics of Networks. International Journal of Industrial Organization, vol. 14, no. 6, pp. 673–699.
Ellis, C. (1991): Groupware: Some Issues and Experiences. Communications of the ACM, vol. 34, pp. 39–58.
Ginsburg, Mark and Katherine Duliba (1996): The Intranet and Lotus Notes in the Enterprise. In Stavros Macrakis (ed.), 5th World Wide Web Conference Tutorial Notes, Sebastopol, CA: O'Reilly and Associates, pp. 226–240.
Goldberg, Arthur P. (1994): Groupware Lecture Notes. Computer Science Department, New York University. http://cs.nyu.edu/cs/faculty/artg/groupware/syllabus.html.
Gorton, Ian, Igor Hawryszkiewycz, and Lawrence Fung (1996): Enabling Software Shift Work with Groupware: A Case Study. In Proceedings of the 29th Annual Hawaii International Conference on System Sciences, volume III. Los Alamitos, CA, IEEE, pp. 72–81.
Lehr, William (1993): Economics of Anticipatory Standard Setting. Working Paper, Department of Economics, Graduate School of Business, Columbia University.
Lotus (1996): Notes as a Development Environment. Technical Report. http://www.lotus.com/corpcomm/276a.htm.
Lownie, Ken and Neal Granoff (1996): The Pandora's Box of Groupware Costs. Business Communications Review, vol. 26, no. 2, pp. 48–51.
Orlikowski, Wanda (1995): Evolving with Notes: Organizational Change around Groupware Technology. Technical Report, Massachusetts Institute of Technology.
Orlikowski, Wanda (1992): Learning from Notes: Organizational Issues in Groupware Implementation. In J. Turner and R. Krait (eds.), CSCW '92. Proceedings of the Conference on Computer-Supported Cooperative Work, Toronto, Canada, October 31 to November 4, 1992, New York: ACM Press, pp. 362–369.
Rao, V. Srinivasan (1995): The Implementation of Satellite Offices: Initial Recommendations Based on Observations from One Site. In Proceedings of the 28th Annual Hawaii International Conference on System Sciences. Vol. 26, no. 2: IEEE, pp. 426–435.
Sirbu, Marvin A. and Lairence E. Zwimpfer (1985): Standards Setting for Computer Communication: The Case of X.25. IEEE Communications, vol. 23, no. 3, pp. 35–45.
Werbin, Richard (1996): Private communication.
About this article
Cite this article
Ginsburg, M., Duliba, K. Enterprise-Level Groupware Choices: Evaluating Lotus Notes and Intranet-Based Solutions. Computer Supported Cooperative Work (CSCW) 6, 201–225 (1997). https://doi.org/10.1023/A:1008612731394
- Enterprise-level groupware
- Lotus Notes
- World Wide Web