Group Decision and Negotiation

, Volume 11, Issue 1, pp 1–22 | Cite as

Negotiating Technology Implementation: An Empirical Investigation of a Website Introduction

  • Terri L. Griffith
  • David A. Tansik
  • Lehman BensonIII


Negotiated implementation is suggested as a cogent approach to meeting user and implementer needs, and thus, to increasing technology implementation. Negotiated implementation is expected to have its effect through three well‐known dimensions: ease of use, usefulness, and commitment. The efficacy of negotiated implementation is tested in the context of a university‐based field study of World Wide Web site use. Empirical support is found for the negotiated implementation approach. Implications and future research related to both theory and application are provided.


Field Study World Wide Empirical Support Empirical Investigation Technology Implementation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Kluwer Academic Publishers 2002

Authors and Affiliations

  • Terri L. Griffith
    • 1
  • David A. Tansik
    • 2
  • Lehman BensonIII
    • 2
  1. 1.Leavey School of BusinessSanta Clara UniversitySanta ClaraUSA
  2. 2.College of Business and Public AdministrationUniversity of ArizonaTucsonUSA

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