Skip to main content
Log in

Voice Portals—Where Theory Meets Practice

  • Published:
International Journal of Speech Technology Aims and scope Submit manuscript

Abstract

This paper describes the underlying aspects of networked voice portal applications with a focus on a natural language voice user interface. The paper provides a detailed description of a representative commercially deployed personal voice portal solution and reviews results from speech recognition testing of one specific voice portal application—voice-activated dialing. It offers several suggestions on network-based voice portal design in general, and specifically, voice-activated dialing (VAD) applications.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Balentine, Bruce and Morgan, David P. (1999). How to Build a Speech Recognition Application: A Style Guide for Telephony Dialogues. San Ramon, CA: New York, Enterprise Integration Group, Incorporated.

    Google Scholar 

  • Boyce, Susan J. (2000). Natural spoken dialogue systems for telephony applications. Communications of the ACM, 43(9):36-43.

    Google Scholar 

  • Gaver, William W., Smith, Randall B., and O'Shea, Tim. (1991). Effective sounds in complex systems: The Arkola simulation. In Human Factors in Computing Systems Conference Proceedings on Reaching Through Technology. LA, USA, pp. 85-90.

  • Glass, James, Polifroni, Joseph, Seneff, Stephanie, and Zue, Victor. (2000). Data collection and performance evaluation of spoken dialogue systems: The MIT experience. In Proceedings of the Sixth International Conference on Spoken Language Processing. October, Beijing, China.

  • Lamel, Lori, Rosset, Sophie, and Gauvain, Jean-Luc. (2000). Considerations in the design and evaluation of spoken language dialogue systems. In Proceedings of the Sixth International Conference on Spoken Language Processing. October, Beijing, China.

  • Lucas, Bruce. (2000). VoiceXML for web-based distributed conversational applications. Communications of the ACM, New York, 43(9):53-57.

    Google Scholar 

  • Leplatre, Grégory and Brewster, Stephen. (2000). Designing nonspeech sounds to support navigation in mobile phone menus. In Proceedings of ICAD'2000. Atlanta.

  • Lucente, Mark. (2000). Conversational interfaces for E-commerce applications. Communications of the ACM, New York, 43(9):59-65.

    Google Scholar 

  • Nass, Clifford and Gong, Li. (2000). Speech interfaces from an evolutionary perspective. Communications of the ACM, 43(9):36-43.

    Google Scholar 

  • Oviatt, Sharon. (2000). Taming recognition errors with a multimodal interface. Communications of the ACM, 43(9):45-51.

    Google Scholar 

  • Schmandt, C. (1994). Voice Communication with Computers: Conversational Systems. Van Nostrand Reinhold: New York.

    Google Scholar 

  • Shattuck-Hufnagel, Stefanie. (1982). Three kinds of speech error evidence for the role of grammatical elements in processing. In L.K. Obler and L. Menn (Eds.), Exceptional Language and Linguistics. New York: Academic Press.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

About this article

Cite this article

Goldman, E.L., Panttaja, E., Wojcikowski, A. et al. Voice Portals—Where Theory Meets Practice. International Journal of Speech Technology 4, 227–240 (2001). https://doi.org/10.1023/A:1011356507824

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1023/A:1011356507824

Navigation