Advertisement

Information Technology and Management

, Volume 5, Issue 3–4, pp 271–291 | Cite as

Organizational Management in Workflow Applications – Issues and Perspectives

  • Michael Zur Muehlen
Article

Abstract

Business processes automation requires the specification of process structures as well as the definition of resources involved in the execution of these processes. While the modeling of business processes and workflows is well researched, the link between the organizational elements and process activities is less well understood, and current developments in the web services choreography area completely neglect the organizational aspect of workflow applications. The purpose of this paper is to give an overview of the organizational aspects of workflow technology in the context of the workflow life cycle, to provide a review of existing work, and to develop guidelines for the design of a workflow-enabled organization, which can be used by both workflow vendors and users.

workflow management resource management organizational modeling process management performer profile role resolution 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    W.M.P. van der Aalst, A. Kumar and H.M.W. Verbeek, Organizational modeling in UML and XML in the context of workflow systems, in: Symposium on Applied Computing (SAC) (ACM, Melbourne, FL, USA, 2003).Google Scholar
  2. [2]
    G.-J. Ahn, R.S. Sandhu, M. Kang and J. Park, Injecting RBAC to secure a Web-based workflow system, in: 5th ACM Workshop on Role-Based Access Control, July 26-27, 2000 (ACM, Berlin, Germany, 2000) pp. 1-10.Google Scholar
  3. [3]
    R. Alt, S. Klein and C. Kuhn, Service task allocation as an internal market, in: 2nd European Conference on Information Systems (ECIS 1994), Breukelen, Netherlands, 1994 (Nijenrode University Press, 1994) pp. 424-432.Google Scholar
  4. [4]
    A. Arkin, S. Askary, S. Fordin, W. Jekeli, K.Kawaguchi, D. Orchard, S. Pogliani, K. Riemer, S. Struble, P. Takacsi-Nagy, I. Trickovic and S. Zimek, Web Services Choreography Interface (WSCI) 1.0, W3C (2002) p. 121.Google Scholar
  5. [5]
    A. Banerji, C. Bartolini, D. Beringer, V. Chopella, K. Govindarajan, A. Karp, H. Kuno, M. Lemon, G. Pogossiants, S. Sharma and S.Williams, Web Services Conversation Language (WSCL) 1.0, World Wide Web Consortium (W3C), Palo Alto, CA, USA (2002) p. 22.Google Scholar
  6. [6]
    A.-L. Barabasi, Linked: The New Science of Networks (Perseus Pub., Cambridge, MA, 2002).Google Scholar
  7. [7]
    J. Becker, M. zur Muehlen and M. Gille, Workflow application architectures: Classification and characteristics of workflow-based information systems, in: Workflow Handbook 2002, Future Strategies, ed. L. Fischer (Lighthouse Point, FL, 2002) pp. 39-50.Google Scholar
  8. [8]
    C. Bussler, Analysis of the organization modeling capability of workflow-management-systems, in: Conference of the Pacific Research Institute for Information Systems and Management (PRIISM '96), Maui, HI, USA (1996).Google Scholar
  9. [9]
    C. Bussler, Organisationsverwaltung in Workflow-Management-Systemen (Deutscher Universitäts-Verlag, Wiesbaden, Germany, 1998).Google Scholar
  10. [10]
    C. Bussler, Policy resolution in workflow management systems, Digital Technical Journal 6(4) (Fall 1994) 26-49.Google Scholar
  11. [11]
    F. Casati, Models, Semantics, and Formal Methods for the Design of Workflows and Their Exceptions (University of Milan, Milan, 1998) 180 pp.Google Scholar
  12. [12]
    E.C. Cheng, An object-oriented organizational model to support dynamic role-based access control in electronic commerce applications, in: 32nd Annual Hawai'i International Conference on System Sciences (HICSS '99) (IEEE, Wailea, HI, USA, 1999).Google Scholar
  13. [13]
    F.A. Cummins, Workflow resource management facility request for proposal (Draft), Object Management Group, Framingham, MA, USA (1999).Google Scholar
  14. [14]
    F. Curbera, Y. Goland, J. Klein, F. Leymann, D. Roller, S. Thatte and S. Weerawarana, Business Process Execution Language for Web Services, Version 1.0, BEA, IBM, Microsoft (2002).Google Scholar
  15. [15]
    B. Curtis, M.I. Kellner and J. Over, Process modeling, Communications of the ACM 35(9) (1992) 75-90.Google Scholar
  16. [16]
    H.J. Domingos, J.L. Martins, N.M. Preguiça and S.M. Duarte, A workflow architecture to manage mobile collaborative work, in: Encontro Português de Computação Móvel 1999 (EPCM 99) (Tomar, Portugal, 1999).Google Scholar
  17. [17]
    P. Dourish, J. Holmes, A. MacLean, P. Marqvardsen and A. Zbyslaw, Freeflow: Mediating between representation and action in workflow systems, in: Proceedings of the 1996 Conference on Computer Supported Cooperative Work (CSCW'96) (ACM, Boston, MA, 1996) pp. 190-198.Google Scholar
  18. [18]
    W. Du, J. Davis, Y.-N. Huang and M.-C. Shan, Enterprise Workflow Resource Management (Hewlett Packard Laboratories, Palo Alto, CA, USA, 1999).Google Scholar
  19. [19]
    C.A. Ellis and G.J. Nutt, Office information systems and computer science, ACMComputing Surveys 12(1) (1980) 27-60.Google Scholar
  20. [20]
    J.R. Galbraith, Designing Complex Organizations (Addison-Wesley, Reading, MA, 1973).Google Scholar
  21. [21]
    J. Galler and A.-W. Scheer, Workflow-projekte: Vom Geschäftsprozeßmodell zur unternehmensspezifischen Workflow-Anwendung, Information Management 10(1) (1995) 20-27.Google Scholar
  22. [22]
    P.T. Harker and L.H. Ungar, A market-based approach to workflow automation, in: NSF Workshop on Workflow and Process Automation in Information Systems (Athens, GA, USA, 1996).Google Scholar
  23. [23]
    H. Heilmann, Die Integration der Aufbauorganisation in Workflow-Management-Systeme, in: Information Engineering, eds. H. Heilmann, L.J. Heinrich and F. Roithmayr (Oldenbourg, München, 1996) pp. 147-165.Google Scholar
  24. [24]
    M. Hoffmann, T. Löffeler and Y. Schmidt, Flexible Arbeitsverteilung mit Workflow-Management-Systemen, in: Verbesserung von Geschäftsprozessen mit Flexiblen Workflow-Management-Systemen, eds. T. Herrmann, A.-W. Scheer and H. Weber (Physica, Heidelberg, Germany, 1999) pp. 135-159.Google Scholar
  25. [25]
    Y.-N. Huang and M.-C. Shan, Policy-based resource management, in: 11th International Conference on Advanced Information Systems Engineering (CAiSE '99) (Springer, Heidelberg, Germany, 1999) pp. 422-428.Google Scholar
  26. [26]
    IBM, FlowMark-Modeling Workflow, Release 2.1 (IBM Deutschland Entwicklung GmbH, Vienna, Austria, 1995).Google Scholar
  27. [27]
    S. Jablonski and C. Bussler, Workflow Management. Modeling Concepts, Architecture and Implementation (International Thomson Computer Press, London, 1996).Google Scholar
  28. [28]
    R. Klamma and S. Schlaphoff, Rapid knowledge deployment in an organizational-memory-based workflow environment, in: 8th European Conference on Information Systems (ECIS 2000) (Vienna, Austria, 2000) pp. 364-371.Google Scholar
  29. [29]
    M.M. Kwan and P.R. Balasubramanian, Adding workflow analysis techniques to the IS development toolkit, in: 31st Annual Hawai'i International Conference on System Sciences (IEEE, Kohala Coast, HI, 1998) pp. 312-321.Google Scholar
  30. [30]
    F. Leymann and W. Altenhuber, Managing business processes as an information resource, IBM Systems Journal 33(2) (1994) 326-348.Google Scholar
  31. [31]
    Merriam-Webster, Integration (2002).Google Scholar
  32. [32]
    M. Momotko and K. Subieta, Dynamic changes in workflow participant assignment, in: 6th East-European Conference on Advances in Databases and Information Systems, ADBIS'2002, Bratislava, Slovakia (2002).Google Scholar
  33. [33]
    C. Moore, Common mistakes in workflow implementations, Giga Information Group, Cambridge, MA (2002) 2 pp.Google Scholar
  34. [34]
    M. zur Muehlen, Resource modeling in workflow applications, in: 1999 Workflow Management Conference (University of Münster, Münster, 1999) pp. 137-153.Google Scholar
  35. [35]
    M.E. Orlowska, Current issues in workflow management, in: 2003 SAP Innovation Congress (SAP AG, Miami, FL, USA, 2003).Google Scholar
  36. [36]
    M. Rosemann, Gegenstand und Aufgaben des Integrationsmanagements, in: Integrationsmanagement, eds. A.-W. Scheer, M. Rosemann and R. Schuette (University of Muenster, Muenster, Germany, 1999) pp. 5-18.Google Scholar
  37. [37]
    M. Rosemann, Komplexitätsmanagement in Prozessmodellen. Methodenspezifische Gestaltungsempfehlungen für die Informationsmodellierung (Gabler, Wiesbaden, 1996).Google Scholar
  38. [38]
    M. Rosemann and M. zur Muehlen, Evaluation of workflow management systems-A meta model approach, Australian Journal of Information Systems 6(1) (1998) 103-116.Google Scholar
  39. [39]
    W. Rupietta, Organization and role models for workflow processes, in: Workflow Handbook 1997, ed. P. Lawrence (Wiley, Chichester, UK, 1997) pp. 165-172.Google Scholar
  40. [40]
    A. Sellen and R. Harper, Can workflow tools support knowledge work? A case study of the International Monetary Fund, Rank Xerox Research Center, Cambridge, UK (1996) 21 pp.Google Scholar
  41. [41]
    M. Shen, G.-H. Tzen and D.-R. Lio, Multi-criteria task assignment in workflow management systems, in: 36th Hawai'i International Conference on System Sciences (HICSS 2003) (IEEE, Waikoloa, HI, USA, 2003).Google Scholar
  42. [42]
    A. Sheth, From contemporary workflow process automation to adaptive and dynamic work activity coordination and collaboration, SIGGROUP Bulletin 18(3) (1997) 17-20.Google Scholar
  43. [43]
    J.C. Tan and P.T. Harker, Designing workflow coordination: Centralized versus market-based mechanisms, University of Pennsylvania, Department of Systems Engineering, Philadelphia, PA, USA (1997).Google Scholar
  44. [44]
    J. Wainer, A. Kumar and P. Barthelmess, Security management in the presence of delegation and revocation in workflow systems, Universidade Estadual de Campinas, Campinas, Brazil (2001).Google Scholar
  45. [45]
    M.P. Wellman, W.E. Walsh, P.R. Wurman and J.K. MacKie-Mason, Auction protocols for decentralized scheduling, Games and Economic Behavior 35(2) (2001) 271-303.Google Scholar
  46. [46]
    M. Weske, T. Goesmann, R. Holten and R. Striemer, A reference model for workflow application development processes, in: International Joint Conference on Work Activities Coordination and Collaboration (WACC '99) (ACM, San Francisco, CA, 1999) pp. 1-10.Google Scholar
  47. [47]
    Workflow Management Coalition (WfMC), Interface 1: Process Definition Interchange Process Model (Workflow Management Coalition, Winchester, UK, 1999).Google Scholar
  48. [48]
    Workflow Management Coalition (WfMC), Terminology and Glossary, 3rd edn. (Workflow Management Coalition, Winchester (ID), 1999).Google Scholar
  49. [49]
    Workflow Management Coalition (WfMC), Workflow Management Coalition Terminology & Glossary, Document No. WFMC-TC-1011, WfMC, Winchester, UK (1999).Google Scholar
  50. [50]
    J.L. Zhao, Knowledge management and organizational learning in workflow systems, in: 1998 Americas Conference on Information Systems (AIS '98) (AIS, Baltimore, MD, USA, 1998).Google Scholar
  51. [51]
    M. Zisman, Representation, Specification, and Automation of Office Procedures (Wharton Business School, University of Pennsylvania, Philadelphia, PA, 1977).Google Scholar

Copyright information

© Kluwer Academic Publishers 2004

Authors and Affiliations

  • Michael Zur Muehlen
    • 1
  1. 1.Stevens Institute of TechnologyWesley J. Howe School of Technology ManagementHobokenUSA

Personalised recommendations