Higher Education

, Volume 48, Issue 3, pp 379–395 | Cite as

Challenging hierarchies: The impact of e-learning

  • Norah Jones*
  • John O'Shea


New developments in e-learning and increasinglysophisticated learning technologies arebeginning to make a major impact in U.K.universities. It is clear that universitiesneed to change to accommodate the impact oftechnology on learning. Communicationtechnologies that are free from time or placeconstraints provide new challenges touniversities on how they should be organised. The paper reflects on the university's strategicplanning process and outlines the developmentprocess of an e-learning initiative. Examplesof the emergent change agenda are identifiedand finally possibilities for futuredevelopment are explored. It isclear that the impact of e-learning willrequire universities to re-think fundamentallytheir thinking and therefore their strategiesin a whole range of areas. There hasbeen much focus on technological advancementbut much less on how technology impacts onstrategic planning. This paper addresses thisgap in the literature by examining oneuniversity's strategic responses to thischallenge of e-learning. The learning attachedto this case study could be used to help otheruniversities respond to the change agendabrought about by e-learning.


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Copyright information

© Kluwer Academic Publishers 2004

Authors and Affiliations

  • Norah Jones*
    • 1
  • John O'Shea
    • 1
  1. 1.The School of Humanities and Social SciencesUniversity of GlamorganTreforest, CF37 1DLUnited Kingdom (author for correspondence, E-mail

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