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Motivation and Emotion

, Volume 21, Issue 3, pp 211–235 | Cite as

Lost Luggage: A Field Study of Emotion–Antecedent Appraisal

  • Klaus R. Scherer
  • Grazia Ceschi
Article

Abstract

One hundred twelve airline passengers reporting their luggage lost to the baggage retrieval service in a major international airport were interviewed after their interaction with an airline agent. Participants were asked to rate their emotional state before and after the interaction with the agent and to provide information on how they had appraised the situation. The data are interpreted with respect to (1) type and intensity of the emotions felt in this situation, (2) appraisal theory predictions of emotion elicitation and differentiation, and (3) emotional change in the course of the interaction following reappraisal of the situation.

Keywords

Social Psychology Field Study Emotional State International Airport Theory Prediction 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Plenum Publishing Corporation 1997

Authors and Affiliations

  • Klaus R. Scherer
    • 1
  • Grazia Ceschi
    • 2
  1. 1.Department of PsychologyUniversity of GenevaGeneva-CarougeSwitzerland
  2. 2.Switzerland

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