Adolescent Satisfaction with School-Based Mental Health Services
Examining adolescents' satisfaction with mental health services is an important program evaluation activity. Their perceptions of whether services were beneficial and resulted in improved functioning are indices of treatment quality. Assessment of adolescent satisfaction with school-based mental health programs has been limited. In our study, adolescents receiving services from a School Mental Health Program (SMHP) completed satisfaction surveys. Participants were predominantly minority youth residing in an urban area. Results indicated that students were highly satisfied with their mental health services. Students valued the therapeutic relationship, “catharsis” associated with therapy, and skills they learned during therapy. Several factors influenced satisfaction ratings including clinician training and availability.
Unable to display preview. Download preview PDF.
- Brannan, A. M., Sonnichsen, E., & Heflinger, C. A. (1996). Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales. Evaluation and Program Planning, 19, 131–141.Google Scholar
- Byalin, K. (1993). Assessing parental satisfaction with children's mental health services: A pilot study. Evaluation and Program Planning, 16, 69–72.Google Scholar
- Garland, A. F., & Besinger, B. A. (1996). Adolescents' perceptions of outpatient mental health services. Journal of Child and Family Studies, 5, 355–375.Google Scholar
- Ginsburg, K. R., Slap, G. B., Cnaan, A., Forke, C. M., Balsley, C. M., & Rouselle, D. M. (1995). Adolescents' perceptions of factors affecting their decisions to seek health care. Journal of the American Medical Association, 273, 1913–1918.Google Scholar
- Hoagwood, K., Jensen, P.S., Petti, T., & Burns, B. J. (1996). Outcomes of mental health care for children and adolescents: I. A comprehensive conceptual model. Journal of the American Academy of Child and Adolescent Psychiatry, 35, 1055–1063.Google Scholar
- Kotsopoulos, S., Elwood, S., & Oke, L. (1989). Parent satisfaction in a child psychiatric service. Canadian Journal of Psychiatry, 34, 530–533.Google Scholar
- Lambert, W., Salzer, M. S., Bickman, L. (1998). Clinical outcome, consumer satisfaction, and ad hoc ratings of improvement in children's mental health. Journal of Consulting and Clinical Psychology, 66, 270–279.Google Scholar
- Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2, 197–207.Google Scholar
- President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry (1998). Quality first: Better health care for all Americans. Final Report to the President of the United States (SB No. 017-012-00396-6). Washington, D.C.: U.S. Government Printing Office.Google Scholar
- Resnick, M. D., Bearman, P. S., Blum, R. W., Bauman, K. E., Harris, K. M., Jones, J., Tabor, J., Beuhring, T., Sieving, R. E., Shew, M., Ireland, M., Bearinger, L. H., & Udry, J. R. (1997). Protecting adolescents from harm: Findings from the national longitudinal study on adolescent health. Journal of the American Medical Association, 278, 823–832.Google Scholar
- Shapiro, J. P., Welker, C. J., & Jacobson, B. J. (1997). The Youth Client Satisfaction Questionnaire: Development, construct validation, and factor structure. Journal of Child Clinical Psychology, 26, 87–98.Google Scholar
- Sheppard, M. (1993). Client satisfaction, extended intervention and interpersonal skills in community mental health. Journal of Advanced Nursing, 18, 246–259.Google Scholar
- Weist, M. D. (1997). Expanded school mental health services: A national movement in progress. In T. H. Ollendick, & R. J. Prinz (Eds.) Advances in clinical child psychology (Vol. 19; pp. 319–352). New York: Plenum.Google Scholar