Health Care Management Science

, Volume 5, Issue 3, pp 191–199 | Cite as

Operations Research Methods Applied to Workflow in a Medical Records Department

  • S.-Y. Edna ChanEmail author
  • Jeff Ohlmann
  • Steven Dunbar
  • Charlene Dunbar
  • Sarah Ryan
  • Paul Savory


Transcribing medical documents accurately into pre-defined formats and within certain time frames is vital for administrative and medical purposes in any hospital. This paper describes quantitative models incorporating available data to represent transcription activities of a medical records department. We forecasted the workload of the department, determined the optimal worker schedule and designed a simulation model to represent the workflow of the transcription function of a medical record department. The findings provided insight into the workflow, staffing and performance of the department.

Arena integer programming ARIMA scheduling optimization simulation forecasting workflow medical records 


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Copyright information

© Kluwer Academic Publishers 2002

Authors and Affiliations

  • S.-Y. Edna Chan
    • 1
    Email author
  • Jeff Ohlmann
    • 2
  • Steven Dunbar
    • 3
  • Charlene Dunbar
    • 4
  • Sarah Ryan
    • 5
  • Paul Savory
    • 6
  1. 1.Operations ResearchNorth Carolina State UniversityRaleighUSA
  2. 2.Department of Industrial and Operations EngineeringUniversity of MichiganAnn ArborUSA
  3. 3.Department of Mathematics and StatisticsUniversity of Nebraska – LincolnLincolnUSA
  4. 4.Madonna Rehabilitation HospitalLincolnUSA
  5. 5.Department of Industrial and Manufacturing Systems EngineeringIowa State UniversityAmesUSA
  6. 6.Industrial and Management Systems EngineeringUniversity of Nebraska – LincolnLincolnUSA

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