Patients' drug-information needs: a brief view on questions asked by telephone and on the internet
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Objective: To compare patient characteristics and types of questions from individuals who consulted a toll-free telephone number with individuals who consulted a free information site on the InternetMethod:Characteristics of all individuals and the questions they asked on both services in the month of February 2000 were analysed.Results:There were several differences between individuals who consulted both services. Individuals who asked questions through the Internet were younger and consisted of a relatively higher percentage of men than individuals who used the telephone. Conclusion: Different services can meet the needs of different patient groups.
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