Pharmacy World and Science

, Volume 24, Issue 2, pp 43–45 | Cite as

Patients' drug-information needs: a brief view on questions asked by telephone and on the internet

  • Marcel L. BouvyEmail author
  • Ronald H.B. Meijboom
  • Jeanne van Berkel
  • Caroline M. de Roos-Huisman


Objective: To compare patient characteristics and types of questions from individuals who consulted a toll-free telephone number with individuals who consulted a free information site on the InternetMethod:Characteristics of all individuals and the questions they asked on both services in the month of February 2000 were analysed.Results:There were several differences between individuals who consulted both services. Individuals who asked questions through the Internet were younger and consisted of a relatively higher percentage of men than individuals who used the telephone. Conclusion: Different services can meet the needs of different patient groups.

Drug information Internet Patient counselling Pharmacists Telephone 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Desai NS, Dole EJ, Yeatman ST, Troutman WG. Evaluation of drug information in an Internet newsgroup. J Am Pharm Assoc 1997;NS37:391-4.Google Scholar
  2. 2.
    Doupi P, van der Lei J. Rx medication information for the public and the WWW: quality issues. Med Inform Internet Med 1999;24:171-9.Google Scholar
  3. 3.
    Egberts TC, Smulders M, de Koning FH, Meyboom RH, Leufkens HG. Can adverse drug reactions be detected earlier? A comparison of reports by patients and professionals. BMJ 1996;313:530-1Google Scholar
  4. 4.
    Willems M, Bouvy ML. Vragen aan de geneesmiddel-infolijn; borstvoeding en medicijnen, kan dat? Pharm Weekbl 2000;135:662-3.Google Scholar

Copyright information

© Kluwer Academic Publishers 2002

Authors and Affiliations

  • Marcel L. Bouvy
    • 1
    Email author
  • Ronald H.B. Meijboom
    • 2
    • 3
  • Jeanne van Berkel
    • 4
  • Caroline M. de Roos-Huisman
    • 4
  1. 1.SIR Institute for Pharmacy Practice ResearchLeidenThe Netherlands
  2. 2.Department of Pharmacoepidemiology & PharmacotherapyUtrecht Institute for Pharmaceutical SciencesThe Netherlands
  3. 3.WHO Uppsala Drug Information CentreSweden
  4. 4.Royal Dutch Association for the Advancement of Pharmacy (KNMP)The HagueThe Netherlands

Personalised recommendations