The Disruptive User - Internet Appliances and the Management of Complexity
Bringing networked computing to new users and new contexts entails a disruptive decrease in the level of user patience for complexity. This paper discusses the tensions involved in making devices as easy to use as traditional appliances, within the context of the open and rapidly changing Internet. It distinguishes class 1 appliances, whose function is fixed by the manufacturer, from class 2 appliance, whose functionality is determined by an associated service provider, and posits a third class of appliance that would achieve true ease of use by leaving control with the user while simultaneously automating much of the complexity associated with that control.
Unable to display preview. Download preview PDF.
- 1.Gillett S E, Lehr W H, Wroclawski J T and Clark D D: ‘Do appliances threaten Internet innovation?’, IEEE Communications, 39 No 10 (October 2001).Google Scholar
- 2.Lehr W and Kavassalis P: ‘The flexible specialization path of the Internet’, in Bohlin E, Brodin K, Lundren A and Thorngren B (Eds): ‘Convergence in communications and beyond’, Elsevier Science, Amsterdam (2000).Google Scholar
- 3.Computer Science and Telecommunications Board, National Research Council: ‘Realizing the Information Future: The Internet and Beyond’, National Academy Press, Washington, DC (1994).Google Scholar
- 4.Cahners Web site-http://www.cahners.comGoogle Scholar
- 5.Screenfridge-http://www.electrolux.com/screenfridge/Google Scholar
- 6.MobileInfo-http://www.mobileinfo.com/Google Scholar
- 7.MIT ITC program-htt://itc.mit.eduGoogle Scholar