Journal of Market-Focused Management

, Volume 4, Issue 4, pp 341–370 | Cite as

Consumers' Trust in a Brand and the Link to Brand Loyalty

  • Geok Theng Lau
  • Sook Han Lee


Brands are important in the consumer market. They are the interface between consumers and the company, and consumers may develop loyalty to brands. This study proposes that trust in a brand is important and is a key factor in the development of brand loyalty. Factors hypothesized to influence trust in a brand include a number of brand characteristics, company characteristics and consumer-brand characteristics. Respondents representing a broad spectrum of Singapore consumers were surveyed. The findings reveal that brand characteristics are relatively more important in their effects on a consumer's trust in a brand. The results also show that trust in a brand is positively related to brand loyalty. Marketers should, therefore, take careful consideration of brand factors in the development of trust in a brand.

trust loyalty branding 


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Copyright information

© Kluwer Academic Publishers 1999

Authors and Affiliations

  • Geok Theng Lau
    • 1
  • Sook Han Lee
    • 2
  1. 1.Department of MarketingNational University of SingaporeRepublic of Singapore
  2. 2.Singapore Telecommunications Private LimitedSingapore

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