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User Modeling and User-Adapted Interaction

, Volume 8, Issue 3–4, pp 315–350 | Cite as

COLLAGEN: A Collaboration Manager for Software Interface Agents

  • Charles Rich
  • Candace L. Sidner
Article

Abstract

We have implemented an application-independent collaboration manager, called Collagen, based on the SharedPlan theory of discourse, and used it to build a software interface agent for a simple air travel application. The software agent provides intelligent, mixed initiative assistance without requiring natural language understanding. A key benefit of the collaboration manager is the automatic construction of an interaction history which is hierarchically structured according to the user's and agent's goals and intentions.

Agent collaboration mixed initiative SharedPlan discourse segment interaction history. 

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Copyright information

© Kluwer Academic Publishers 1998

Authors and Affiliations

  • Charles Rich
    • 1
  • Candace L. Sidner
    • 2
  1. 1.MERL – A Mitsubishi Electric Research LaboratoryCambridgeUSA; e-mail: Email
  2. 2.Lotus Development CorporationCambridgeUSA; e-mail: Email

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