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Blockchain-based feedback system using NFT in e-commerce

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Abstract

Online shopping offers consumers a way to go shopping and purchase services and goods at reasonable prices through the Internet; however, product selection in terms of quality, price, and incredible trust is an issue. Various sources of feedback may exist for the same product, which can critically affect perceptions about it. It may eventually lead to a person buying or simply ignoring the product. It is necessary to ensure that these comments are not both fraudulent and legitimate. In this context, blockchain has now come to light as a promising technology that offers customers a reliable and unchangeable feedback mechanism. This work proposes a blockchain-based feedback system using non-fungible tokens (BFSN) as a framework to evaluate items through feedback. In addition, this paper also uses the interplanetary file system to store the metadata of e-commerce products to avoid storing large amounts of data on the blockchain. The empirical results prove that the proposed framework completes the order of milliseconds. The buyer and seller’s individual transaction details stay private and immutable with this proposed method, and zero-knowledge authentication is used for any transactions.

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Data availability

The data set generated and/or analyzed during the current study is available upon reasonable request from the corresponding author. However, data sets are available as open source.

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Authors and Affiliations

  1. Atlassian India LLP, Bengaluru, India

    Aditya Kumar Sharma

  2. Department of Computer Science and Engineering, Pranveer Singh Institute of Technology, Kanpur, India

    Brijesh Kumar Chaurasia

  3. Department of Information Technology, Indian Institute of Information Technology, Allahabad, India

    Vrijendra Singh

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Correspondence to Brijesh Kumar Chaurasia.

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Sharma, A.K., Chaurasia, B.K. & Singh, V. Blockchain-based feedback system using NFT in e-commerce. Iran J Comput Sci (2024). https://doi.org/10.1007/s42044-024-00189-6

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