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User Satisfaction with the Conditions of Road Transit Terminals in Cape Coast, Ghana

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Abstract

Transportation is fundamental to the current globalized economy as it facilitates the exchange of goods and services between people and places. It is widely accepted that road transport facilitates increases in urban productivity and connectivity and its improvement leads to economic development. Though, the road transportation sector in Ghana continues to expand due to rapid urbanization, there very little corresponding investment to upgrade its related infrastructure, specifically, road transit terminals. This study assessed the general conditions of road transit terminals in Ghana from the perspective of users, in terms of accessibility, way finding and signage provisions, safety and security provision, cleanliness and comfort at terminals, as well as relaxation area for drivers, affordability and quality of service. The aim of this is to guide future interventions in upgrading the existing systems to respond to the evolving transport needs of people. The findings, based on interviews with 150 passengers and 20 drivers selected from 8 road transit terminals in the Cape Coast Metropolis, Ghana, show that terminals in the study area were in poor conditions, rendering it environmentally unfriendly, incapable and unsafe to meet service demands. Users of the terminals in the metropolis generally indicated that they were dissatisfied with the current provisions. The study concludes that there is the urgent need to create or design terminals which are safer, convenient, comfortable and environment-friendly and meets the needs of users.

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Fig. 1

Source: Ghana Statistical Service (2013)

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Authors and Affiliations

  1. Department of Architecture, Faculty of Built Environment, College of Art and Built Environment, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

    Kwamena Akraba Quagraine & Victor Kwesi Quagraine

  2. Department of Planning, Faculty of Built Environment, College of Art and Built Environment, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

    Michael Osei Asibey

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  1. Kwamena Akraba Quagraine
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Quagraine, K.A., Quagraine, V.K. & Asibey, M.O. User Satisfaction with the Conditions of Road Transit Terminals in Cape Coast, Ghana. Transp. in Dev. Econ. 9, 16 (2023). https://doi.org/10.1007/s40890-023-00186-7

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