Abstract
Objective
Delivering feedback is an integral part of graduate medical education. This paper will present how feedback research informed the development of a new feedback model and discuss its implementation and evaluation by residents in an outpatient psychiatry clinic.
Method
After reviewing research, a new feedback model of self-determined goal setting with guided objectives and quarterly formal in-person feedback sessions was implemented with 10 psychiatry residents during their 12-month outpatient experience in postgraduate year (PGY)–3. Residents received a pre-intervention survey to assess existing opinions of feedback and goal setting and a post-intervention survey to evaluate experiences with the new feedback model.
Results
On the pre-intervention survey, 3 of 8 resident respondents indicated they had previously set goals, and only 4 of 8 predicted goal setting would be helpful, with average helpfulness rating of 3.62 (scale of 1 to 5). Cumulatively, 10 PGY-3 residents set 31 goals over the academic year. On the post-intervention survey, resident respondents rated the helpfulness of goal setting at 4.71 and quarterly, formal, in-person feedback meetings at 4.86. Success at reaching their self-determined goals was rated at 5 by all respondents.
Conclusions
Utilizing self-determined goals and formal in-person feedback sessions seemed to provide the framework for an effective feedback model in an outpatient resident clinic. This pilot project suggests that introducing formal feedback models can have a positive impact on resident clinical and educational growth. The data support expanding the model to assess its generalizability with the goal of furthering development of evidence-based feedback models.
References
Ende J. Feedback in clinical medical education. JAMA. 1983;250:777–81.
Lefoy J, Watling C, Teunissen PW, Brand P. Guidelines: the do’s, don’ts and don’t knows of feedback for clinical education. Perspect Med Educ. 2015;4(6):284–99.
Peccoralo L, Karani R, Coplit L, Korenstein D. Pocket card and dedicated feedback session to improve feedback to ward residents: a randomized trial. J Hosp Med. 2012;7:35–40.
Opila DA. The impact of feedback to medical housestaff on chart documentation and quality of care in the outpatient setting. J Gen Intern Med. 1997;12:352–6.
Jaynes S, Charles E, Kass F, Holzman S. Clinical supervision of the initial interview: effects on patient care. Am J Psychiatry. 1979;136:1454–7.
Carr BM, O’Neil A, Lohse C, Heller S, Colletti JE. Bridging the gap to effective feedback in residency training: perceptions of trainees and teachers. BMC Med Educ. 2018;18(1):225.
Patel P. An evaluation of the current patterns and practices of educational supervision in postgraduate medical education in the UK. Perspect Med Educ. 2016;5:205–14.
Brown N, Cooke L. Giving effective feedback to psychiatric trainees. Adv Psychiatr Treat. 2009;15:123–8.
Mitchell JD, Holak EJ, Tran HN, Muret-Wagstaff S, Jones SB, Brzezinski M. Are we closing the gap in faculty development needs for feedback training? J Clin Anesth. 2013;25:560–4.
Yarris LM, Linden JA, Gene Hern H, Lefebvre C, Nestler DM, Fu R, et al. Attending and resident satisfaction with feedback in the emergency department. Acad Emerg Med. 2009;16(Suppl 2):S76–81.
Beaulieu AM, Kim BS, Topor DR, Dickey CC. Seeing is believing: an exploration of what residents value when they receive feedback. Acad Psychiatry. 2019;43:507–11.
Bounds R, Bush C, Aghera A, Rodriguez N, Stansfield RB, Santen SA, et al. Emergency medicine residents’ self-assessments play a critical role when receiving feedback. Acad Emerg Med. 2013;20:1055–61.
Buckingham M, Goodall A. The feedback fallacy. Harvard Business Review. March–April 2019. Available at https://hbr.org/2019/03/the-feedback-fallacy. Accessed 30 September 2019.
Day E, Brown N. The role of the educational supervisor: a questionnaire survey. B J Psych Bull. 2000;24:216–8.
Li ST, Paterniti DA, Tancredi DJ, et al. Resident self-assessment and learning goal development: evaluation of resident-reported competence and future goals. Acad Pediatr. 2015;15(4):367–73.
The Psychiatry Milestone Project. J Grad Med Educ. 2014;6(1s1):284–304.
Bush RW. Supervision in medical education: logical fallacies and clear choices. J Grad Med Educ. 2010;2:141–3.
Sullivan GM, Artino AR Jr. Analyzing and interpreting data from Likert-type scales. J Grad Med Educ. 2013;5:541–2.
Acknowledgments
We thank the residents and the outpatient resident clinic for their contribution to this project.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Disclosures
On behalf of all authors, the corresponding author states that there is no conflict of interest.
Ethical Approval
The research was approved by the Biomedical Institutional Review Board.
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
McCutcheon, S., Duchemin, AM. Formalizing Feedback: Introducing a Structured Approach in an Outpatient Resident Clinic. Acad Psychiatry 44, 399–402 (2020). https://doi.org/10.1007/s40596-020-01240-x
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s40596-020-01240-x