In LMICs, patients can easily access pharmacies for advice regarding minor illnesses and childhood concerns. However, many pharmacies in LMICs function below acceptable standards and focus more on profit than on patient care [3].
The pharmacists themselves are key to improving pharmacy practice. A pharmacist must have adequate knowledge about drugs and diseases and must be vigilant in providing required services. Based on a bibliometric review, Zaheer et al. reported that the gap between pharmacy education and practice in LMICs manifested as fewer research publications and inadequate pharmacy policy and practices, especially in Africa, Eastern Europe, and Central and South America [8]. LMICs face shortcomings in pharmacy services such as the quality of practice (dispensing, labeling, and counseling) as well as the sale of antibiotics or other drugs without prescription, lack of adherence to guidelines, inadequate knowledge of severe and acute diseases, and inconsistent supply of medicines [9].
The purpose of enhancing pharmacy services is to improve the prescribing, dispensing, and appropriate utilization of drugs by patients, but such innovations are highly dependent on the overall healthcare system. As well as providing healthcare facilities and implementing policies to improve health services, developed and high-income countries are generally the vanguard of pharmaceutical innovations. The situation differs in LMICs, where advances in pharmaceutical and therapeutic technologies and in policies that support public health are lacking [10].
Recommendations in response to the COVID-19 pandemic
Given the generally poor pharmacy practices in LMICs, improvements in pharmaceutical services are urgently needed to fight the pandemic. The implementation and execution of innovative pharmaceutical services are also important.
LMICs often have a lack of trained pharmacists and staff to manage pharmacy services at the community level. It is highly recommended that pharmacies provide services such as patient counseling, education, home care, and psychological support, that they maintain a supply of medicines to treat and manage acute and chronic diseases, and that they have an adequate supply of personal protective equipment (e.g., masks, sanitizers, and gloves) to use to prevent the spread of COVID-19 (Fig. 1) [11]. As inappropriate, misleading, and potentially dangerous information on the prevention and management of COVID-19 may be hazardous to the community, it is vital that community pharmacists are able to provide counseling and accurate information on preventive measures and guidelines.
Innovations in pharmaceutical services relating to telepharmacy (Fig. 1) are highly accepted worldwide due to the lockdown of cities, transportation, and markets. Individuals seek healthcare advice via telephone calls with trained pharmacists, who provide counseling, education, and pharmaceutical care. These innovative pharmacy practices not only reduce the number of individuals in markets, public places, and hospitals seeking healthcare, but they also reduce nosocomial infections. Pharmacists can improve teleservices by introducing easy-to-use applications that can meet the needs of the public [12].
Hospital and clinical pharmacists have the opportunity to establish a distinct role via the implementation of pharmacovigilance services and pharmaceutical care plans for patients with comorbidities and special populations, as well as by ensuring medicines are available to hospital patients (Fig. 1). Pharmacists also need to check for drug interactions, adverse reactions, mental well-being, and minor illnesses, ensure medication safety and effectiveness, and advise the general public about preventive measures [13].
Furthermore, pharmacists can contribute during this health crisis by aiding the research and development of vaccines and evidence-based therapy (Fig. 1), thereby broadening their public role and facilitating other HCPs [14].