Skip to main content
Log in

About time in marketing: an assessment of the study of time and conceptual framework

  • Theory/Conceptual
  • Published:
AMS Review Aims and scope Submit manuscript

Abstract

An inspection of time-related research in marketing documents two dominant conceptualizations of time: objective time and subjective time. Objective time is straightforward, and refers to clock time. In contrast, subjective time is quite nuanced and refers to the differential experience and perception of time. Recognizing this distinction, a number of scholars have suggested that the marketing discipline relies upon objective time, and as a result, does not have a fully developed understanding of time. Conducting a historical assessment of time, we demonstrate that marketing has a conceptually-bounded view of time. We develop a conceptual framework that reconceptualizes time as objective and subjective and as experienced by multiple referents, and develop research propositions that highlight the importance of integrating a broadened view of time into marketing research, recognizing that we are better off thinking about time as objective time and subjective time. We conclude with a discussion highlighting future research opportunities.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1

Similar content being viewed by others

Notes

  1. For example, Table 5 distinguishes between three types of subjective time, in addition to several corresponding subtypes.

  2. The 61 articles represented 66 total subjective time themes because some articles studied multiple dimensions (e.g., an article that studied subjective time perception and social/cultural time).

References

  • Ancona, D. G., Okhuysen, G. A., & Perlow, L. A. (2001a). Taking time to integrate temporal research. Academy of Management Review, 26(4), 512–529.

    Google Scholar 

  • Ancona, D. G., Goodman, P. S., Lawrence, B. S., & Tushman, M. I. (2001b). Time: A new research lens. Academy of Management Review, 26(4), 645–663.

    Google Scholar 

  • Antes, A, L., & Mumford, M. D. (2009). Effects of time frame on creative thought: Process versus problem-solving effects. Creativity Research Journal, 21(2–3), 166–182.

  • Arndt, A., Arnold, T. J., & Landry, T. D. (2006). The effects of polychronic-orientation upon retail employee satisfaction and turnover. Journal of Retailing, 82(12), 319–330.

    Google Scholar 

  • Bailey, C. (2018). Waiting in organisations. Time & Society, doi: 0961463X18794587.

  • Ballard, D. I., & Seibold, D. R. (2003). Communicating and organizing in time: A meso-level model of organizational temporality. Management Communication Quarterly, 16(3), 380–415.

    Google Scholar 

  • Ballard, D. I., & Seibold, D. R. (2006). The experience of time at work: Relationship to communication load, job satisfaction, and interdepartmental communication. Communication Studies, 57(3), 317–340.

    Google Scholar 

  • Baker, J., & Cameron, M. (1996). The effects of the service environment on affect and consumer perception of waiting time: An analysis of an industrial technology diffusion. Journal of the Academy of Marketing Science, 24(Fall), 338–349.

    Google Scholar 

  • Becker, G. S. (1965). A theory of the allocation of time. Economic Journal, 75(September), 493–517.

    Google Scholar 

  • Benabou, C. (1999). Polychronicity and temporal dimensions of work in learning organizations. Journal of Managerial Psychology, 14(3/4), 257–268.

    Google Scholar 

  • Bergadaà, M. (1990). The role of time in the action of the consumer. Journal of Consumer Research, 17(December), 289–302.

    Google Scholar 

  • Bluedorn, A. C. (2002). The human Organization of Time: Temporal realities and experience. Stanford: Stanford University Press.

    Google Scholar 

  • Bluedorn, A. C., & Denhardt, R. B. (1988). Time and organizations. Journal of Management, 14(2), 299–320.

    Google Scholar 

  • Bluedorn, A. C., Kalliath, T. J., Strube, M. J., & Martin, G. D. (1999). Polychronicity and the inventory of Polychronic values (IPV): The development of an instrument to measure a fundamental dimension of organizational culture. Journal of Managerial Psychology, 14(3/4), 205–231.

    Google Scholar 

  • Bowman, D., & Gatignon, H. (1995). Determinants of competitor response time to a new product introduction. Journal of Marketing Research, 32, 42–53.

    Google Scholar 

  • Brislin, R. W., & Kim, E. S. (2003). Cultural diversity in people's understanding and uses of time. Applied Psychology, 52(3), 363–382.

    Google Scholar 

  • Conte, J. M., Mathieu, J. E., & Landy, F. J. (1998). The nomological and predictive validity of time urgency. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 19(1), 1–13.

    Google Scholar 

  • Cotte, J., & Ratneshwar, S. (1999). Juggling and hopping: What does it mean to work polychronically? Journal of Managerial Psychology, 14(3/4), 184–205.

    Google Scholar 

  • Cotte, J., Ratneshwar, S., & Mick, D. G. (2004). The times of their lives: Phenomenological and metaphorical characteristics of consumer timestyles. Journal of Consumer Research, 31(September), 333–345.

    Google Scholar 

  • Dansereau, F., & Yammarino, F. J. (2005). Multi-level issues in strategy and methods. Amsterdam: Elsevier.

    Google Scholar 

  • Das, T. K. (1991). Time: The hidden dimension in strategic planning. Long Range Planning, 24(3), 49–57.

    Google Scholar 

  • Das, T. K., Teng, B. (1997). Time and entrepreneurial risk behavior. Entrepreneurialship and Practice, Winter, 69–88.

  • Davies, G. (1994). What should time be? European Journal of Marketing, 28(8/9), 100–113.

    Google Scholar 

  • Deshpande, R., & Webster, F. E., Jr. (1989). Organizational culture and marketing: Defining the research agenda. Journal of Marketing, 53(January), 3–15.

    Google Scholar 

  • Drucker, P. (1954). The principles of management. New York.

  • Durkheim, E. (1965). The elementary forms of the religious life. New York: Free Press.

    Google Scholar 

  • Fang, E. (2008). Customer participation and the trade-off between new product innovativeness and speed to market. Journal of Marketing, 72(4), 90–104.

    Google Scholar 

  • Flaherty, M. G. (1999). A watched pot: How we experience time. New York: New York University Press.

    Google Scholar 

  • Flaherty, M. G. (2002). Making time: Agency and the construction of temporal experience. Symbolic Interaction, 25(3), 379–388.

    Google Scholar 

  • Flaherty, M. G. (2003). Time work: Customizing temporal experience. Social Psychology Quarterly, 66(1), 17–33.

    Google Scholar 

  • Gherardi, S., & Strati, A. (1988). The temporal dimension in organizational studies. Organization Studies, 9(2), 149–164.

    Google Scholar 

  • Graham, R. J. (1981). The role of perception of time in consumer research. Journal of Consumer Research, 7(March), 335–342.

    Google Scholar 

  • Griffin, A. (1997). The effect of project and process characteristics on product development cycle time. Journal of Marketing Research, 34, 24–35.

    Google Scholar 

  • Halbesleben, J. R. B., Novicevic, M. N., Harvey, M. G., & Buckley, M. R. (2003). Awareness of temporal complexity in leadership of creativity and innovation: A competency-based model. Leadership Quarterly, 14(4/5), 433–454.

    Google Scholar 

  • Hall, E. T. (1983). The dance of life. New York: Anchor/Doubleday.

    Google Scholar 

  • Hofstede, G. (2003). Culture’s consequences: Comparing value, behaviors, institutions, and organizations across cultures (2nd ed.). Thousand Oaks: Sage.

    Google Scholar 

  • Hornik, J. (1982). Situational effects on the consumption of time. Journal of Marketing, 46(4), 44–55.

    Google Scholar 

  • Hornik, J. (1984). Subjective vs. objective time measures: A note on the perception of time in consumer behavior. Journal of Consumer Research, 11(6), 615–618.

    Google Scholar 

  • Hornik, J. (1993). The role of affect in consumers' temporal judgments. Psychology & Marketing, 10(3), 239–255.

    Google Scholar 

  • Hornik, J., & Zakay, D. (1996). Psychological time: The case of time and consumer behaviour. Time & Society, 5(3), 385–397.

    Google Scholar 

  • Howlett, E., Kees, J., & Kemp, E. (2008). The role of self-regulation, future orientation, and financial knowledge in long-term financial decisions. Journal of Consumer Affairs, 4(Summer), 223–242.

    Google Scholar 

  • Hultink, E. J., & Robben, H. S. J. (1995). Measuring new product success: The difference that time perspective makes. Journal of Product Innovation Management, 12(5), 392–405.

    Google Scholar 

  • Jacoby, J., Szybillo, G. J., & Berning, C. K. (1976). Time and consumer behavior: An interdisciplinary overview. Journal of Consumer Research, 2(3), 320–339.

    Google Scholar 

  • Jacques, E. (1982). The form of time. New York: Crane, Russak & Company.

    Google Scholar 

  • Johnson, J. L., Martin, K. D., & Saini, A. (2012). The role of a firm’s strategic orientation dimensions in determining market orientation. Industrial Marketing Management, 41(4), 715–724.

    Google Scholar 

  • Kaufman-Scarborough, C. (2006). Time use and the impact of technology: Examining workspaces in the home. Time and Society, 15(1), 57–80.

    Google Scholar 

  • Kaufman, C., Lane, P. M., & Lindquist, J. D. (1991). Exploring more than 24 hours a day: A preliminary investigation of polychronic time use. Journal of Consumer Research, 18(December), 392–401.

    Google Scholar 

  • Kellaris, J. J., & Kent, R. J. (1992). The influence of music on consumers' temporal perceptions: Does time fly when you're having fun? Journal of Consumer Psychology, 1(4), 365–376.

    Google Scholar 

  • Kerin, R. A., Varadarajan, P. R., & Peterson, R. A. (1992). First-mover advantage: A synthesis, conceptual framework, and research propositions. Journal of Marketing, 56(October), 33–52.

    Google Scholar 

  • Kumar, P., Kalwani, M. U., & Dada, M. (1997). The impact of waiting time guarantees on customers' waiting experiences. Marketing Science, 16(4), 295–314.

    Google Scholar 

  • LeBoeuf, R. A. (2006). Discount rates for time versus dates: The sensitivity of discounting to time-interval description. Journal of Marketing Research, 43(1), 59–72.

    Google Scholar 

  • Lee, H., & Liebenau, J. (1999). Time in organization studies: Towards a new research direction. Organization Studies, 20(6), 1035–1058.

    Google Scholar 

  • Lynch, J. G., Jr., Netemeyer, R. G., Spiller, S. A., & Zammit, A. (2010). A generalizable scale of propensity to plan: The long and the short of planning for time and for money. Journal of Consumer Research, 37(10), 108–128.

    Google Scholar 

  • MacInnis, D. J. (2011). A framework of conceptual contributions in marketing. Journal of Marketing, 75(July), 136–154.

    Google Scholar 

  • Mantel, S. P., & Kellaris, J. J. (2003). Cognitive determinants of consumers' time perceptions: The impact of resources required and available. Journal of Consumer Research, 29(4), 531–538.

    Google Scholar 

  • McGrath, J. E. (1988). The Social Psychology of Time. Newbury Park: Sage.

    Google Scholar 

  • McGrath, J. E., & Tschan, F. (2004). Temporal matters in social psychology: Examining the role of time in the lives of groups and individuals. Washington D.C: American Psychological Association.

    Google Scholar 

  • Mogilner, C., Aaker, J. L., & Pennington, G. L. (2008). Time will tell: The distant appeal of promotion and imminent appeal of prevention. Journal of Consumer Research, 34(5), 670–681.

    Google Scholar 

  • Mohammed, S., & Nadkarni, S. (2011). Temporal diversity and team performance: The moderating role of team temporal leadership. Academy of Management Journal, 54(3), 489–508.

    Google Scholar 

  • Mosakowski, E., & Earley, P. C. (2000). A selective review of time assumptions in strategy research. Academy of Management Review, 25(4), 796–812.

    Google Scholar 

  • Nelson, L. D., & Simmons, J. P. (2009). On southbound ease and northbound fees: Literal consequences of the metaphoric link between vertical position and cardinal direction. Journal of Marketing Research, 46(6), 715–724.

    Google Scholar 

  • Nevins, J. L., Bearden, W. O., & Money, B. (2007). Ethical values and long-term orientation. Journal of Business Ethics, 71(3), 261–274.

    Google Scholar 

  • Nickols, S. Y., & Fox, K. D. (1983). Buying time and saving time: Strategies for managing household production. Journal of Consumer Research, 10(2), 197–208.

    Google Scholar 

  • Noble, C. H., Sinha, R. K., & Kumar, A. (2002). Market orientation and alternative strategic orientations: A longitudinal assessment of performance implications. Journal of Marketing, 66(October), 25–39.

    Google Scholar 

  • Onken, M. H. (1999). Temporal elements of organizational culture and impact on firm performance. Journal of Managerial Psychology, 14(3/4), 231–244.

    Google Scholar 

  • Orlikowski, W. J., & Yates, J. (2002). It's about time: Temporal structuring in organizations. Organization Science, 13(6), 684–700.

    Google Scholar 

  • Poulakos, J., & Poulakos, T. (1999). Classical rhetorical theory. Boston: Houghton Mifflin Company.

    Google Scholar 

  • Raghubir, P., Morwitz, V. G., & Chakravarti, A. (2011). Spatial categorization and time perception: Why does it take less time to get home? Journal of Consumer Psychology, 21(April), 192–198.

    Google Scholar 

  • Rattat, A. C., Matha, P., & Cegarra, J. (2018). Time flies faster under time pressure. Acta Psychologica, 185, 81–86.

    Google Scholar 

  • Salmon, E. D., Gelfand, M. J., Ting, H., Kraus, S., Gal, Y. A., & Fulmer, C. A. (2016). When time is not money: Why Americans may lose out at the negotiation table. Academy of Management Discoveries, 2(4), 349–367.

    Google Scholar 

  • Schary, P. B. (1971). Consumption and the problem of time. The Journal of Marketing, 50–55.

    Google Scholar 

  • Schriber, J. B., & Gutek, B. A. (1987). Some time dimensions of work: Measurement of an underlying aspect of organization culture. Journal of Applied Psychology, 72(4), 642–650.

    Google Scholar 

  • Shankar, V., Carpenter, G. S., & Krishnamurthi, L. (1998). Late mover advantage: How innovative late entrants outsell pioneers. Journal of Marketing Research, 35, 54–70.

    Google Scholar 

  • Shipp, A. J., & Cole, M. S. (2015). Time in individual-level organizational studies: What is it, how is it used, and why isn’t it exploited more often? Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 237–260.

    Google Scholar 

  • Shipp, A. J., Edwards, J. R., & Lambert, L. S. (2009). Conceptualization and measurement of temporal focus: The subjective experience of the past, present, and future. Organizational Behavior & Human Decision Processes, 110(1), 1–22.

    Google Scholar 

  • Sorokin, P. A., & Merton, R. K. (1937). Social time: A methodological and functional analysis. The American Journal of Sociology, 42(5), 615–629.

    Google Scholar 

  • Souitaris, V., & Maestro, B. M. (2010). Polychronicity in top management teams: The impact on strategic decision processes and performance of new technology ventures. Strategic Management Journal, 31(6), 652–678.

    Google Scholar 

  • Stevens, W. M. (1993), “Cycles of time: Calendrical and astronomical reckonings in early science. In J. T. Fraser & L. Rowell (Eds.), Time and Process: Interdisciplinary Issues, Madison Connecticut: International Universities Press Inc., 27–51.

  • Szymanski, D. M., Troy, L. C., & Bharadwaj, S. G. (1995). Order of entry and business performance: An empirical synthesis and reexamination. Journal of Marketing, 59(4), 17–33.

    Google Scholar 

  • Twenge, J. M., Catanese, K. R., & Baumeister, R. F. (2003). Social exclusion and the deconstructed state: Time perception, meaninglessness, lethargy, lack of emotion, and self-awareness. Journal of Personality and Social Psychology, 85(3), 409–423.

    Google Scholar 

  • Usunier, J. C., & Valette-Florence, P. (2007). The time styles scale: A review of developments and replications over 15 years. Time & Society, 16(2–3), 333–366.

    Google Scholar 

  • Venkatesan, R., & Kumar, V. (2004). A customer lifetime value framework for customer selection and resource allocation strategy. Journal of Marketing, 68(4), 106–125.

    Google Scholar 

  • Waller, M. J., Conte, J. M., Gibson, C. B., & Carpenter, M. A. (2001). The effect of individual perceptions of deadlines on team performance. Academy of Management Review, 26(4), 586–600.

    Google Scholar 

  • Whitrow, G. J. (1980). The natural philosophy of time (2nd ed.). New York: Oxford University Press.

    Google Scholar 

  • Whitrow, G. J. (1988). Time in history: Views of time from prehistory to the present day. Oxford: Oxford University Press.

    Google Scholar 

  • Wilkes, R. E. (1995). Household life-cycle stages, transitions, and product expenditures. Journal of Consumer Research, 22(1), 27–42.

    Google Scholar 

  • Wittmann, M., & Lehnhoff, S. (2005). Age effects in perception of time. Psychological Reports, 97(3), 921–935.

    Google Scholar 

  • Woermann, N., & Rokka, J. (2015). Timeflow: How consumption practices shape consumers’ temporal experiences. Journal of Consumer Research, 41(April), 1486–1508.

    Google Scholar 

  • Yadav, M. S., Prabhu, J. C., & Chandy, R. K. (2007). Managing the future: CEO attention and innovation outcomes. Journal of Marketing, 71(October), 84–101.

    Google Scholar 

  • Yadav, M. S. (2010). The decline of conceptual articles and implications for knowledge development. Journal of Marketing, 74(January), 1–19.

    Google Scholar 

  • Yadav, M. S. (2017). Disciplinary memory and theory development. AMS Review, 7, 1–3.

    Google Scholar 

  • Zauberman, G., Kim, B. K., Malkoc, S. A., & Bettman, J. R. (2009). Discounting time and time discounting: Subjective time perception and intertemporal preferences. Journal of Marketing Research, 46(4), 543–556.

    Google Scholar 

  • Zerubavel, E. (1987). The language of time: Toward a semiotics of temporality. The Sociological Quarterly, 28(3), 343–356.

    Google Scholar 

  • Zhao, M., Hoeffler, S., & Zauberman, G. (2007). Mental simulation and preference consistency over time: The role of process- versus outcome-focused thoughts. Journal of Marketing Research, 44(8), 379–388.

    Google Scholar 

  • Zimbardo, P. G., & Boyd, J. N. (1999). Putting time in perspective: A valid, reliable individual-differences metric. Journal of Personality and Social Psychology, 77(6), 1271–1288.

    Google Scholar 

Download references

Acknowledgements

This article is based on the first author’s dissertation, under the supervision of William T. Ross, Jr. and Robin Coulter. We would like to thank Joseph Pancras for providing feedback on earlier versions of this work. We also thank Manjit Yadav, the editor of this article, and three anonymous reviewers for their guiding and invaluable feedback. All authors contributed significantly to this work.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Jeffrey R. Carlson.

Additional information

Publisher’s note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Electronic supplementary material

ESM 1

(DOCX 24.6 kb)

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Carlson, J.R., Ross, W.T., Coulter, R.A. et al. About time in marketing: an assessment of the study of time and conceptual framework. AMS Rev 9, 136–154 (2019). https://doi.org/10.1007/s13162-019-00148-6

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s13162-019-00148-6

Keywords

Navigation