Skip to main content
Log in

In search of clarity on servant leadership: domain specification and reconceptualization

  • Theory/Conceptual
  • Published:
AMS Review Aims and scope Submit manuscript

Abstract

There is considerable confusion about what constitutes servant leadership. This paper outlines an approach to guide empirical investigation, while also addressing current inexact specifications of servant leadership, the issue of the unique dimensions of the construct, and distinctive characteristics of servant leadership considering other leadership styles. With knowledge of the abundance of servant leadership domain elements from the literature as a background, we provide a conceptually distinct approach to studying servant leadership to advise future measurement of the construct. Additionally, we discuss the convoluted state of the conceptual and empirical attributes that currently comprise the dimensions of servant leadership in relation to those proposed in existing definitions. Likewise, we delineate the challenges of empirically parsing out distinctive servant leadership traits in search of an operational definition, identifying traits that might be distinct to servant leaders, and discuss the implications from both theoretical and managerial perspectives; also, we provide directions for future research.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Ahearne, M., MacKenzie, S. B., Podsakoff, P. M., Mathieu, J. E., & Lam, S. K. (2010). The role of consensus in sales team performance. Journal of Marketing Research, 47(3), 458–469.

    Article  Google Scholar 

  • Anderson, J. C., & Gerbing, D. W. (1982). Some methods for respecifying measurement models to obtain unidimensional construct measurement. Journal of Marketing Research, 19(4), 453–460.

    Article  Google Scholar 

  • Andrich, D. (1988). Rasch models for measurement (Vol. 68). Newbury Park: Sage.

    Google Scholar 

  • Ashill, N. J., Carruthers, J., & Krisjanous, J. (2006). The effect of management commitment to service quality on frontline employees’ affective and performance outcomes: an empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11(4), 271–287.

    Article  Google Scholar 

  • Avolio, B. J. (2007). Promoting more integrative strategies for leadership theory-building. American Psychologist, 62(1), 25.

    Article  Google Scholar 

  • Avolio, B. J., & Gardner, W. L. (2005). Authentic leadership development: getting to the root of positive forms of leadership. Leadership Quarterly, 16, 315–338.

    Article  Google Scholar 

  • Awee, A., Cheah, W. Y., Cheng, C. N., Hong, K. S., Ling, L. B., & Tan, M. C. (2014). Effect of servant leadership on affective commitment among hotel employees. International Journal of Scientific and Research Publications, 4(November), 1–7.

    Google Scholar 

  • Bande, B., Fernández-Ferrín, P., Varela, J. A., & Jaramillo, F. (2014). Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience. Industrial Marketing Management, forthcoming.

  • Barbuto, J. E., & Wheeler, D. W. (2006). Scale development and construct clarification of servant leadership. Group and Organization Management, 31(3), 300–326.

    Article  Google Scholar 

  • Bass, B. M. (1985). Leadership and Performance Beyond Expectations. Philadelphia: Lawrence Ernbaum Associates.

    Google Scholar 

  • Bass, B. M. (2000). The future of leadership in learning organizations. Journal of Leadership and Organizational Studies, 7(3), 18–40.

    Article  Google Scholar 

  • Bass, B. M., & Avolio, B. J. (1990). Multifactor leadership questionnaire-MLQ. Center for Leadership Studies, Binghamton: School of Management SUNY.

  • Bass, B. M., & Avolio, B. J. (1995). Improving organizational effectiveness through transformational leadership. Thousand Oaks: Sage.

    Google Scholar 

  • Bearden, W. O., & Netmeyer, R. G. (1999). Handbook of Marketing Scales. Thousand Oaks: Sage.

    Book  Google Scholar 

  • Bearden, W. O., & Teel, J. E. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research, 20(1), 21–28.

    Article  Google Scholar 

  • Bollen, K. A., & Lennox, R. (1991). Conventional wisdom on measurement: a structural equation perspective. Psychological Bulletin, 110(2), 305–314.

    Article  Google Scholar 

  • Bond, T. G., & Fox, C. M. (2001). Applying the Rasch model: Fundamental measurement in the human sciences. Mahwah: Lawrence Erlbaum Associates Publishers.

    Google Scholar 

  • Brown, M. E., & Gioia, D. A. (2002). Making things click: distributive leadership in an online division of an offline organization. Leadership Quarterly, 13(4), 397–414.

    Article  Google Scholar 

  • Brown, M. E., & Trevino, L. K. (2006). Socialized charismatic leadership, values congruence, and deviance in work groups. Journal of Applied Psychology, 91(4), 954--962.

  • Bruner, G. C. B., James, K. E., & Hensel, P. E. (2001). Marketing Scales Handbook. Chicago: American Marketing Association.

    Google Scholar 

  • Buchen, I. H. (1998). Servant leadership: a model for future faculty and future institutions. Journal of Leadership and Organizational Studies, 5(1), 125–134.

    Article  Google Scholar 

  • Buckley, P. J., & Chapman, M. (1996). Theory and method in international business research. International Business Review, 5(3), 233–245.

    Article  Google Scholar 

  • Butler, J. K., Jr., & Reese, R. M. (1991). Leadership style and sales performance: a test of the situational leadership® model. Journal of Personal Selling & Sales Management, 11(3), 37–46.

    Google Scholar 

  • Cadogan, J. W., Kuivalainen, O., & Sundqvist, S. (2009). Export market-oriented behavior and export performance: quadratic and moderating effects under differing degrees of market dynamism and internationalization. Journal of International Marketing, 17(4), 71–89.

    Article  Google Scholar 

  • Carmeli, A., Schaubroeck, J., & Tishler, A. (2011). How CEO empowering leadership shapes top management team processes: implications for firm performance. The Leadership Quarterly, 22(2), 399–411.

    Article  Google Scholar 

  • Carnap, R. (1953). Testability & Meaning. In H. Feigel & M. Brodbeck (Eds.), Readings in the Philosophy of Science. New York: Appleton-Century Crofts.

    Google Scholar 

  • Carson, J. B., Tesluk, P. E., & Marrone, J. A. (2007). Shared leadership in teams: an investigation of antecedent conditions and performance. Academy of Management Journal, 50(5), 1217–1234.

    Article  Google Scholar 

  • Cherry, J., & Fraedrich, J. (2000). An empirical investigation of locus of control and the structure of moral reasoning: examining the ethical decision-making processes of sales managers. Journal of Personal Selling & Sales Management, 20(3), 173–188.

    Google Scholar 

  • Choudhary, A. I., Akhtar, S. A., & Zaheer, A. (2013). Impact of transformational and servant leadership on organizational performance: a comparative analysis. Journal of Business Ethics, 116(2), 433–440.

    Article  Google Scholar 

  • Churchill, G. A., Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64–73.

    Article  Google Scholar 

  • Colbert, A. E., Kristof-Brown, A. L., Bradley, B. H., & Barrick, M. R. (2008). CEO transformational leadership: the role of goal importance congruence in top management teams. Academy of Management Journal, 51(1), 81–96.

    Article  Google Scholar 

  • Covey, S. R. (1996). Three roles of the leader in the new paradigm. The leader of the future, 149–160.

  • Cummings, B. (2007). Group Dynamics. Sales and Marketing Management, 159(1), 8.

    Google Scholar 

  • D’Innocenzo, L., Mathieu, J. E., & Kukenberger, M. R. (2015). A meta-analysis of different forms of shared leadership – team performance relations. Journal of Management, forthcoming.

  • Dannhauser, Z., & Boshoff, A. B. (2006). The relationships between servant leadership, trust, team commitment and demographic variables. In Servant leadership Research Roundtable Proceedings.

  • Day, D. V., Gronn, P., & Salas, E. (2006). Leadership in team –based organizations: on the threshold of a new era. The Leadership Quarterly, 17(3), 211–216.

    Article  Google Scholar 

  • De Pree, M., & Pree, M. (1997). Leading without Power: Finding Hope in Serving Community, 99. San Francisco: Jossey-Bass.

  • de Waal, A., & Sivro, M. (2012). The relation between servant leadership, organizational performance, and the high-performance organization framework. Journal of Leadership and Organizational Studies, 19(2), 173–190.

    Article  Google Scholar 

  • Del, M. R. A., & Akbarpour, M. (2011). The relationship between servant leadership of managers and employees trust. Interdisciplinary Journal of Contemporary Research in Business, 3(6), 525–535.

    Google Scholar 

  • Dennis, R. S. (2004). Servant leadership theory: Development of the servant leadership assessment instrument. Doctoral dissertation, Regent University.

  • Dennis, R. S., & Bocarnea, M. (2005). Development of the servant leadership assessment instrument. Leadership and Organization Development Journal, 26(8), 600–615.

    Article  Google Scholar 

  • Dennis, R. S., & Winston, B. E. (2003). A factor analysis of Page and Wong’s servant leadership instrument. Leadership and Organization Development Journal, 24(8), 455–459.

    Article  Google Scholar 

  • DeRue, D. S., Nahrgang, J. D., Wellman, N. E. D., & Humphrey, S. E. (2011). Trait and behavioral theories of leadership: an integration and meta‐analytic test of their relative validity. Personnel Psychology, 64(1), 7–52.

    Article  Google Scholar 

  • Dubinsky, A. J., Yammarino, F. J., Jolson, M. A., & Spangler, W. D. (1995). Transformational leadership: an initial investigation in sales management. Journal of Personal Selling & Sales Management, 15(2), 17–29.

    Google Scholar 

  • Ehrhart, M. G. (2004). Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57(1), 61–94.

    Article  Google Scholar 

  • Fairholm, G. W. (1997). Capturing the Heart of Leadership: Spirituality and Community in the New American Workplace. Westport: Praeger.

    Google Scholar 

  • Fairholm, G. W. (1998). Leadership as an exercise in virtual reality. Leadership and Organization Development Journal, 19(4), 187–193.

    Article  Google Scholar 

  • Farling, M. L., Stone, A. G., & Winston, B. E. (1999). Servant leadership: setting the stage for empirical research. Journal of Leadership and Organizational Studies, 6(1–2), 49–72.

    Article  Google Scholar 

  • Ferch, S. R., & Mitchell, M. M. (2001). Intentional forgiveness in relational leadership: a technique for enhancing effective leadership. Journal of Leadership and Organizational Studies, 7(4), 70–83.

    Article  Google Scholar 

  • Focht, A., & Ponton, M. (2015). Identifying primary characteristics of servant leadership: Delphi study. International Journal of Leadership Studies, 9(1), 44–60.

    Google Scholar 

  • Gil Saura, I. G., Contrí, G. B., Taulet, A. C., & Velázquez, B. M. (2005). Relationships among customer orientation, service orientation, and job satisfaction in financial services. International Journal of Service Industry Management, 16(5), 497–525.

    Article  Google Scholar 

  • Gnoth, J., & Zins, A. H. (2013). Developing a tourism cultural contact scale. Journal of Business Research, 66(6), 738–744.

    Article  Google Scholar 

  • Graham, J. W. (1991). Servant-leadership in organizations: inspirational and moral. The Leadership Quarterly, 2(2), 105–119.

    Article  Google Scholar 

  • Graham, J. W. (1995). Leadership, moral development, and citizenship behavior. Business Ethics Quarterly, 5(1), 43–54.

    Article  Google Scholar 

  • Greenleaf, R. K. (1970). The Servant leadership. Indianapolis: Greenleaf Center.

    Google Scholar 

  • Greenleaf, R. K., & Spears, L. E. (1977). Servant leadership: A Journey into the Nature of Legitimate Power & Greatness. Mahwah: Paulist Press.

    Google Scholar 

  • Greenleaf, R. K., & Spears, L. E. (2002). Servant leadership: A journey into the nature of legitimate power and greatness (25th Annual Edition). Mahwah: Paulist Press.

    Google Scholar 

  • Grisaffe, D. B., & Jaramillo, F. (2007). Toward higher levels of ethics: preliminary evidence of positive outcomes. Journal of Personal Selling & Sales Management, 27(4), 355–371.

    Article  Google Scholar 

  • Gunnarsdottir, S. (2014). Is Servant leadership useful for sustainable nordic health care? Nursing Science, 112(34), 53–55.

    Google Scholar 

  • Guttman, L. L. (1950). The basis for scalogram analysis. In S. A. Stouffer, et al. Measurement & Prediction, Princeton: Princeton University Press.

  • Hall, A. S. (1991). Why a great leader. In K. Hall (Ed.), Living Leadership: Biblical Leadership Speaks to Our Day. Anderson: Warner Press.

    Google Scholar 

  • Houghton, J. D., Pearce, C. L., Manz, C. C., Courtright, S., & Stewart, G. L. (2014). sharing is caring: toward a model of proactive caring through shared leadership. Human Resource Management Review.

  • House, R. J. (1971). A path-goal theory of leader effectiveness. Administrative Science Quarterly, 16(3), 321–329.

    Article  Google Scholar 

  • Hoveida, R., Salari, S., & Asemi, A. (2011). A study of the relationship among servant leadership and organization commitment: a case study. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 499–509.

    Google Scholar 

  • Hu, J., & Liden, R. C. (2011). Antecedents of team potency and team effectiveness: an examination of goal and process clarity and servant leadership. Journal of Applied Psychology, 96(4), 851–862.

    Article  Google Scholar 

  • Hunt, S. D. (1976). The nature and scope of marketing. Journal of Marketing, 40(July), 17–28.

    Article  Google Scholar 

  • Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penney, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: antecedents and outcomes for employees and the organization. The Leadership Quarterly, 24(2), 316–331.

    Article  Google Scholar 

  • Ingram, T. N., LaForge, R. W., Locander, W. B., MacKenzie, S. B., & Podsakoff, P. M. (2005). New directions in sales leadership research. Journal of Personal Selling & Sales Management, 25(2), 137–154.

    Google Scholar 

  • Ingram, T. N., LaForge, R. W., & Schwepker, C. H. (2007). Salesperson ethical decision making: the impact of sales leadership and sales management control strategy. Journal of Personal Selling & Sales Management, 27(4), 301–315.

    Article  Google Scholar 

  • Jacobs, G. A. (2006). Servant leadership and follower commitment. In Proceedings of the 2006 Servant leadership Research Roundtable.

  • Jaramillo, F. (2015). Servant leadership and ethics: a dyadic examination of supervisor behaviors and salesperson perceptions. Journal of Personal selling & Sales Management, forthcoming.

  • Jaramillo, F., & Noboa, F. (2012). Impact of servant leadership on ethical climate, and organizational outcomes. Proceedings of the Academy of Marketing Science.

  • Jaramillo, F., Grisaffe, D. B., Chonko, L. B., & Roberts, J. A. (2009a). Examining the impact of servant leadership on sales force performance. Journal of Personal Selling & Sales Management, 29(3), 257–276.

    Article  Google Scholar 

  • Jaramillo, F., Grisaffe, D. B., Chonko, L. B., & Roberts, J. A. (2009b). Examining the impact of servant leadership on salesperson’s turnover intention. Journal of Personal Selling & Sales Management, 29(4), 351–366.

    Article  Google Scholar 

  • Jenkins, M., & Stewart, A. C. (2010). The importance of a servant leader orientation. Health Care Management Review, 35(1), 46–54.

    Article  Google Scholar 

  • Joseph, E. E., & Winston, B. E. (2005). A correlation of servant leadership. leader trust and organizational trust. Leadership and Organizational Development Journal, 26(1), 6–22.

    Article  Google Scholar 

  • Kamakura, W. A., Ramaswami, S. N., & Srivastava, R. K. (1991). Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services. International Journal of Research in Marketing, 8(4), 329–349.

    Article  Google Scholar 

  • Koyunco, M., Burke, R. J., & Astakhova, M. (2014). Servant leadership and perceptions of service quality produced by front line service workers in hotels: achieving competitive advantage. International Journal of Contemporary Hospital Management, 20(7), 1083–1092.

    Article  Google Scholar 

  • Kuhn, T. S. (1962). The Structure of Scientific Revolutions. Chicago: University of Chicago Press.

    Google Scholar 

  • Lambe, C. J., Webb, K. L., & Ishida, C. (2009). Self-managing selling teams and team performance: the complementary roles of empowerment and control. Industrial Marketing Management, 38(1), 5–16.

    Article  Google Scholar 

  • Laub, J. A. (1999). Assessing the servant organization: development of the organizational leadership assessment (OLA) instrument. Dissertation Abstracts Online, 60(2), 308A.

    Google Scholar 

  • Laub, J. A. (2003). From paternalism to the servant organization: expanding the organizational leadership assessment (OLA) model. In Proceedings of the Servant leadership Research Roundtable.

  • Levering, R., & Moskowitz, M. (2000). The 100 best companies to work for in America. Fortune, 141(1), 82–110.

    Google Scholar 

  • Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161–177.

    Article  Google Scholar 

  • Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant leadership and serving culture: influence on individual and unit performance. Academy of Management Journal, 57(5), 1434–1452.

    Article  Google Scholar 

  • Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: validation of a short form of the SL-28. The Leadership Quarterly, 26(2), 254–269.

    Article  Google Scholar 

  • Lytle, R. S., & Timmerman, J. E. (2006). Service orientation and performance: an organizational perspective. Journal of Services Marketing, 20(2), 136–147.

    Article  Google Scholar 

  • MacKenzie, S. B., Podsakoff, P. M., & Rich, G. A. (2001). Transformational and transactional leadership and salesperson performance. Academy of Marketing Science Journal, 29(2), 115–134.

    Article  Google Scholar 

  • MacKenzie, S. B., Podsakopf, P. M., & Jarvis, C. B. (2005). The problem of measurement model misspecification in behavioral and organizational research and some recommended solutions. Journal of Applied Psychology, 90(4), 710–730.

    Article  Google Scholar 

  • McCann, J. T., Graves, D., & Cox, L. (2014). Servant leadership, employee satisfaction, and organizational performance in rural community hospitals. International Journal of Business and Management, 9(10), 28–38.

    Article  Google Scholar 

  • McGee-Cooper, A., & Looper, G. (2001). The Essentials of Servant leadership: Principles in Practice. Dallas: Pegasus Communications.

    Google Scholar 

  • Mengue, B., Auh, S., & Uslu, A. (2013). Customer knowledge creation capability and performance in sales teams. Journal of the Academy of Marketing Science, 41(1), 19–39.

    Article  Google Scholar 

  • Miao, Q., Newman, A., Schwarz, G., & Xu, L. (2014). Servant leadership, trust, and the organizational commitment of public sector employees in china. Public Administration, 2(3), 727–743.

    Google Scholar 

  • Mittal, R., & Dorfman, P. W. (2012). Servant leadership across cultures. Journal of World Business, 47(4), 555–570.

    Article  Google Scholar 

  • Moorman, M. B., & Albrecht, C. (2009). Tea selling: getting incentive compensation right. Velocity, 10(2), 33–37.

    Google Scholar 

  • Narayandas, D. (1998). Measuring and managing the benefits of customer retention an empirical investigation. Journal of Service Research, 1(2), 108–128.

    Article  Google Scholar 

  • Nath, P., & Harbib, J. P. (2011). Marketing in the C-suite: a study of chief marketing officer power in firms’ top management teams. Journal of Marketing, 75(1), 60–77.

    Article  Google Scholar 

  • Nath, P., & Mahajan, V. (2008). Chief marketing officers: a study of their presence in firms’ top management teams. Journal of Marketing, 72(1), 65–81.

    Article  Google Scholar 

  • Neubert, M. J., Kacmar, K. M., Carlson, D. S., Chonko, L. B., & Roberts, J. A. (2008). Regulatory focus as a mediator of the influence of initiating structure and servant leadership on employee behavior. Journal of Applied Psychology, 93(6), 1220–1233.

    Article  Google Scholar 

  • Nuitjen, I. (2009). Servant leadership: Paradox or diamond in the rough? A multidimensional measure and empirical evidence. Dissertation, Vrije Universiteit Amsterdam.

  • Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric Theory (3rd ed.). New York: McGraw-Hill.

    Google Scholar 

  • Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33–44.

    Article  Google Scholar 

  • Oner, Z. H. (2012). Servant leadership and paternalistic leadership styles in the Turkish business context. Leadership and Organization Development Journal, 33(3), 300–316.

    Article  Google Scholar 

  • Page, D., & Wong, T. P. (2000). A conceptual framework for measuring servant leadership. The human factor in shaping the course of history and development, 69--110.

  • Page, D., & Wong, T. P. (2002). Conceptual framework for measuring servant leadership. In The Human Factor in Shaping the Course of History & Development. Lanham: University Press of America.

  • Parolini, J. L. (2004) Effective servant leadership: a model incorporating servant leadership and the competing values framework. In Proceedings of the Servant leadership Research Roundtable.

  • Parolini, J. L., Patterson, K., & Winston, B. (2009). Distinguishing between transformational and servant leadership. Leadership and Organization Development Journal, 30(3), 274–291.

    Article  Google Scholar 

  • Parris, D. L., & Peachey, J. W. (2013). A systematic literature review of servant leadership theory in organizational contexts. Journal of Business Ethics, 113(3), 377–393.

    Article  Google Scholar 

  • Patterson, K. A. (2003). Servant leadership: A Theoretical Model (Doctoral Dissertation, Regent University).

  • Peterson, S. J., Galvin, B. M., & Lange, D. (2012). CEO servant leadership: exploring executive characteristics and firm performance. Personnel Psychology, 65(3), 565–596.

    Article  Google Scholar 

  • Rafferty, A. E., & Griffin, M. A. (2006). Refining individualized consideration: distinguishing developmental leadership and supportive leadership. Journal of Occupational and Organizational Psychology, 79(1), 37–61.

    Article  Google Scholar 

  • Rapp, A., Ahearne, M., Mathieu, J., & Rapp, T. (2010). Managing sales teams in a virtual environment. International Journal of Research in Marketing, 27(3), 213–224.

    Article  Google Scholar 

  • Reed, L. L., Vidaver-Cohen, D., & Colwell, S. R. (2011). A new scale to measure executive servant leadership: development, analysis, and implications for research. Journal of Business Ethics, 101(3), 415–434.

    Article  Google Scholar 

  • Reinke, S. J. (2004). Service before self: towards a theory of servant leadership. Global Virtue Ethics Review, 5(3), 30–57.

    Google Scholar 

  • Rindflesch, A., Malter, A. J., Ganesan, S., & Moorman, C. (2008). Cross-sectional versus longitudinal survey research: concepts, findings, & guidelines. Journal of Marketing Research, 45(3), 261–279.

    Article  Google Scholar 

  • Rowald, J., & Borgman, L. (2013). Are leadership constructs really independent? Leadership and Organization Development Journal, 34(1), 20–43.

    Article  Google Scholar 

  • Russell, R. F. (2001). The role of values in servant leadership. Leadership and Organization Development Journal, 22(2), 76–84.

    Article  Google Scholar 

  • Russell, R. F., & Stone, A. G. (2002). A review of servant leadership attributes: developing a practical model. Leadership and Organization Development Journal, 23(3), 145–157.

    Article  Google Scholar 

  • Schneider, S. K., & George, W. M. (2011). Servant leadership versus transformational leadership in voluntary service organizations. Leadership and Organization Development Journal, 32(1), 60–77.

    Article  Google Scholar 

  • Schwab, D. P. (1980). Construct validity in organizational behavior. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior. Greenwich: JAI Press.

    Google Scholar 

  • Schwepker, C. H. (2015). Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance. Journal of Personal Selling & Sales Management, forthcoming.

  • Schwepker, C. H., & Good, D. J. (2010). Transformational leadership and its impact on sales force moral judgment. Journal of Personal Selling & Sales Management, 30(4), 299–317.

    Article  Google Scholar 

  • Sendjaya, S. (2003). Development and validation of a servant leadership scale. Regent University Servant Leadership Roundtable Proceedings.

  • Sendjaya, S., Sarros, J. C., & Santora, J. C. (2008). Defining and measuring servant leadership behaviour in organizations. Journal of Management Studies, 45(2), 402--424.

  • Sendjaya, S., & Pekerti, A. (2010). Servant leadership as antecedent of trust in organizations. Leadership and Organizational Development Journal, 31(7), 643–663.

    Article  Google Scholar 

  • Shaffer, J. A., DeGeest, D., & Li, A. (2016). Tackling the problem of construct proliferation: a guide to assessing the discriminant validity of conceptually related constructs. Organization Research Methods, 9(1), 80–110.

    Article  Google Scholar 

  • Shahzad, A., Rizvi, R. A., Waheed, A., Khan, I., Usman, S. M., Nazier, N., Amin, G., & Kiyani, T. M. (2013). Linking servant leadership with organizational citizenship behavior through trust: an embryonic structural modeling approach. European Journal of Social Science, 39(2), 273–284.

    Google Scholar 

  • Shannahan, K., Bush, A., & Shannahan, R. (2013). Are your salespeople coachable? How salesperson coachability, trait competitiveness, and transformational leadership enhance sales performance. Journal of the Academy of Marketing Science, 41(1), 40–54.

    Article  Google Scholar 

  • Simon, C. H. L., & Mali, W. (2014). The impact of servant leadership on organizational tenure and trust in leaders and attitudes. Personnel Review, 43(2), 272–287.

    Article  Google Scholar 

  • Singhapakdi, A., & Vitell, S. J. (1992). Marketing ethics: sales professionals versus other marketing professionals. Journal of Personal Selling & Sales Management, 12(2), 27–38.

    Google Scholar 

  • Southey, R. (1837). The Doctor. United Kingdom: Longman Press.

    Google Scholar 

  • Spears, L. C. (1995). Servant leadership and the Greenleaf legacy. In L. C. Spears (Ed.), Reflections on Leading: How R. K. Greenleaf’s Theory of Servant Leadership Influenced Today’s Top Management Thinkers. New York: Wiley.

    Google Scholar 

  • Spears, L. C. (1998). Creating caring leadership for the 21st century. The Non-for-Profit CEO, 5(9), 1–3.

    Google Scholar 

  • Spears, L. C., & Lawrence, M. (Eds.). (2002). Focus on Leadership: Servant leadership for the 21st Century. New York: Wiley.

    Google Scholar 

  • Stewart, D. W., & Zinkhan, G. M. (2006). From the Editors: enhancing marketing theory in academic research. Journal of the Academy of Marketing Science, 34(4), 477.

    Article  Google Scholar 

  • Stone, G. A., Russell, R. F., & Patterson, K. (2004). Transformational versus servant leadership: a difference in leader focus. Leadership and Organization Development Journal, 25(4), 349–361.

    Article  Google Scholar 

  • van Dierendonck, D. (2011). Servant leadership: a review and synthesis. Journal of Management, 37(4), 1228–1261.

    Article  Google Scholar 

  • van Dierendonck, D., & Nuijten, I. (2011). The servant leadership survey: development and validation of a multidimensional measure. Journal of Business Psychology, 26(3), 249–267.

    Article  Google Scholar 

  • van Dierendonck, D., & Patterson, K (2014). Compassionate love as a cornerstone of servant leadership: an integration of previous theorizing and research. Journal of Business Ethics, 1–13.

  • Vidic, Z., & Burton, D. (2011). Developing effective leaders: motivational correlates of leadership styles. Journal of Applied Sports Psychology, 23(3), 277–291.

    Article  Google Scholar 

  • Walumbwa, F. O., Hartnell, C. A., & Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organization citizenship behavior: a cross-level investigation. Journal of Applied Psychology, 9(3), 517–529.

    Article  Google Scholar 

  • Wang, D., Waldman, D. A., & Zhang, Z. (2014). A meta-analysis of shared leadership and team effectiveness. Journal of Applied Psychology, 74, 259–264.

    Google Scholar 

  • Washington, R. R., Sutton, C. D., & Feild, H. S. (2006). Individual differences in servant leadership: the roles of values and personality. Leadership and Organizational Development Journal, 27(8), 700–716.

    Article  Google Scholar 

  • Wei, L. S., & Desa, N. M. (2013). Servant leadership and organizational commitment: An empirical evidence from banking industry in Malaysia. In 4th International conference on business & economic research (4th ICBER 2013).

  • Weick, K. E. (1999). Theory construction as disciplined reflexivity: tradeoffs in the 90s. Academy of Management Review, 24(4), 797–806.

    Google Scholar 

  • Winston, B. E. (2002). Be A Leaders for God’s Sake: From Values to Behaviors. Regent University, School of Leadership Studies.

  • Winston, B., & Fields, D. (2015). Seeking and measuring the essential behaviors of servant leadership. Leadership and Organization Development Journal, 36(4), 413–434.

    Article  Google Scholar 

  • Wong, P. T. P. (2004). The paradox of servant leadership. Leadership Link, Spring, 2004, 3–5.

  • Wong, P. T. P., & Page D. (2003). An Opponent Process Model and the Revised Servant Leadership Profile. Regent University: School of Leadership Studies.

  • Yammarino, F. J., & Dansereau, F. (2002). Individualized leadership. Journal of Leadership & Organizational Studies, 9(1), 90--99.

  • Yukl, G. A. (2002). Leadership in Organizations. National College for School Leadership: Prentice Hall.

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Rebecca VanMeter.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

VanMeter, R., Chonko, L.B., Grisaffe, D.B. et al. In search of clarity on servant leadership: domain specification and reconceptualization. AMS Rev 6, 59–78 (2016). https://doi.org/10.1007/s13162-016-0075-2

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s13162-016-0075-2

Keywords

Navigation