A usability study of a mHealth system for diabetes self-management based on framework analysis and usability problem taxonomy methods


Self-management of diabetes through the use of mobile and software systems is a reality today. Among other aspects, usability of these systems determines their continued use by patients, closely related to the concepts of engagement, empowerment and treatment adherence. In this work, we present a detailed usability study of a mHealth system for diabetes self-management by means of an evaluation process, which includes the acquisition of usability data through a hybrid approach and a heuristic evaluation. In addition, data analysis was performed by using framework analysis and usability problem taxonomy. As a result, a set of consolidated usability problems categorized by severity index, source, and other factors is presented and studied, also taking into account the impact of these types of issues from the diabetic patients perspective.

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This work has been supported by MAPFRE Foundation and the Plan Propio de Investigación program from Castilla-La Mancha University. Authors gratefully acknowledge the participation and collaboration of all diabetic users, and also M. Estrella Saucedo and M. José Sánchez as clinical experts, in the evaluation process.

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Correspondence to Jesús Fontecha.

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Fontecha, J., González, I. & Bravo, J. A usability study of a mHealth system for diabetes self-management based on framework analysis and usability problem taxonomy methods. J Ambient Intell Human Comput (2019). https://doi.org/10.1007/s12652-019-01369-0

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  • Diabetes self-management
  • mHealth
  • Usability
  • Framework analysis
  • Usability problem taxonomy