Hospital visitation policy characteristics
Of 55 Canadian health regions and 230 identified hospitals with adult ICUs, 312 documents with reference to visitation policies were collected from 93 hospitals/hospital networks and 35 health regions (ESM eTable 1). At each timepoint, some hospitals had multiple documents that referenced visitation policies (e.g., frequently asked questions, poster, guidance for virtual visits) (ESM eTable 2), which were merged into one document for analysis, which means 257 documents were analyzed (preCOVID, 101/257 [39%]; midCOVID, 71/257 [28%]; lateCOVID, 85/257 [33%]). Of these 257 documents, 246 (96%) were publicly available and 11 were internal policies obtained from hospitals or ICU administration through direct request. Visitation rules were found for 77% (178/230) of hospitals/hospital networks preCOVID, 93% (215/230) of hospitals/hospital networks midCOVID, and 88% (203/230) of hospitals/hospital networks lateCOVID. No visitation policies were found for the Northern Health Region in British Columbia.
Intensive care unit-specific policies
Thirty-eight out of 257 (15%) documents were ICU-specific (Table 1), while the remainder were hospital-wide policies (219/257 [85%]). “Critical illness,” “critically ill,” “critical care,” “ICU,” or “intensive care (unit)” were mentioned in 70 (70/219 [32%]) of the hospital-wide visitation documents.
Table 1 Total number of documents with reference to visitation policies at different time points before (preCOVID) and during (midCOVID/lateCOVID) the first wave of the COVID-19 pandemic Extent of visitation restrictions
During preCOVID, most of the visitation policies (hospital-wide, 42/66 [64%]; ICU-specific, 24/35 [69%]) were open (i.e., 24-hr visiting) or open with some exceptions (hospital-wide, 6/66 [9%]; ICU-specific, 6/35 [17%]), e.g., during procedures/ handover/rounds or at the discretion of the care team (Figure). Some hospitals had limited visiting hours or duration of visit (e.g., 10 min·hr−1; hospital-wide, 16/66 [24%]; ICU-specific, 5/35 [14%]). Region-specific data are displayed in ESM eTable 3.
During midCOVID, one hospital had a “no visitors allowed” policy (Ontario; 1/71 [1%]) or allowed a limited number of visitors (e.g., one at end-of-life; Maritimes, 2/71 [3%]) (Fig. 1). Most hospitals had a no visitor policy with exceptions (61/71 [86%]), e.g., at end-of-life. As hospitals began to lift visitation restrictions (lateCOVID), most still had policies of no visitors with exceptions (65/85 [76%]) or on a case-by-case basis (2/85 [2%]). Few hospitals began allowing designated visitors (8/85 [9%]) or a limited number of visitors (4/85 [5%]). In some policies, this designated visitor had to be the same person throughout the hospital stay (midCOVID, British Columbia/Ontario; lateCOVID, Newfoundland and Labrador). During lateCOVID, one policy from Ontario stated that the designated visitor could have one designated alternate. In Quebec, the designated visitor could be three or four different people, but only one could visit at a time. Some policies stated when these visits could occur, which included once per stay (midCOVID, Ontario), once per day (midCOVID, Newfoundland and Labrador/Northwest Territories/Ontario; lateCOVID, Northwest Territories), or once per day for one (midCOVID, British Columbia) or two (lateCOVID, Ontario) hours maximum, or during designated visiting hours (lateCOVID, Alberta/Manitoba/Newfoundland and Labrador/Ontario/Quebec).
Analysis showed five overarching themes describing restricted visitation policies in Canadian hospitals with adult ICUs: 1) reasons for restricted visitation policies; 2) visitation policies and expectations; 3) exceptions to visitation policy; 4) patient- and family-centred care (PFCC); and 5) communication and transparency. The proportions of the themes and subthemes at each timepoint are presented in Table 2. Exemplar quotations for themes are presented in ESM eTable 4.
Table 2 Themes and subthemes for restricted visitation before (preCOVID) and during (midCOVID/lateCOVID) the first wave of the COVID-19 pandemic Overarching themes
Reasons for restricted visitation policies
During preCOVID, 95% (96/101) of the documents listed reasons for visitation restrictions, which included discretion of the healthcare team (40/96 [42%]), protecting the privacy and rights of other patients (23/96 [24%]), preventing the spread of infection (20/96 [21%]), and avoiding distractions during handover (6/96 [6%]). During midCOVID/lateCOVID, all documents listed reasons for visitation restrictions, which included protecting the public and hospital occupants (i.e., patients, healthcare team) (52/71 [73%]), preventing the spread of COVID-19 (26/71 [37%]), and conserving resources (e.g., PPE) (6/71 [8%]). Twenty-four (24/71 [34%]) of the available documents provided a reason for their change in visitation policies from mid to lateCOVID. This included alignment with public health recommendations, lifting of restrictions, or phased reopening (18/24 [75%]; Manitoba/Newfoundland and Labrador/Nova Scotia/Ontario); maintenance of balance between the risk of COVID-19 and the wellbeing of patients (5/24 [21%], Alberta/Manitoba/Northwest Territories/Ontario); and the availability of space for physical distancing (1/24;4%, Ontario).
Exceptions to visitation policy
During preCOVID, exceptions to visitation policies were dependent on illness severity or patients at end-of-life (e.g., more flexible hours or increased number of visitors allowed). During midCOVID/lateCOVID, exceptions to visitation policies specific to COVID-19 included the following: 1) end-of-life circumstances (including medical assistance in dying [MAID]), palliative and/or compassionate care, and level of critical illness (visitors allowed); and 2) patients requiring assistance (e.g., cognitive or physical disabilities) (visitors allowed). Of note, a small number of policies made exceptions on a “case-by-case basis” (midCOVID/lateCOVID, Maritimes/Yukon/Ontario/Quebec). In some documents, this included an explicit, easily interpreted process for visitor exceptions (Yukon; ESM eTable 4). Policies varied for COVID-19 positive patients. Several policies explicitly stated that they did not allow visitors for known or suspected COVID-19 positive patients (midCOVID, 11/71 [15%], Alberta/Newfoundland and Labrador/Ontario; lateCOVID, 15/85 [18%], Newfoundland and Labrador/Ontario/Prince Edward Island), regardless of patient condition. During midCOVID, one policy stated that confirmed or suspected COVID-19 positive patients were allowed one visitor (Ontario). During lateCOVID, seven policies allowed COVID-19 positive patients to have visitors (7/85 [8%], Alberta/British Columbia/Ontario/Saskatchewan) or allowed COVID-19 positive patients to have visitors on a case-by-case basis (e.g., end-of-life; 6/85 [7%], Alberta/Manitoba/Ontario).
Few policies allowed culturally appropriate practices and protocols (midCOVID/lateCOVID, Alberta; lateCOVID, Yukon, Quebec) or visitors if a patient’s stay was prolonged (e.g., > seven days [Quebec] or reached 14 days with the patient not being expected to be discharged within the next 72 hr [Yukon]; lateCOVID, Manitoba).
Visitation policies and expectations
Visitation policies and expectations were defined as instructions or procedures by which visitors were expected to abide before or during their visit. This theme has four subthemes that were present during preCOVID, midCOVID, and lateCOVID: 1) rules of the visit (e.g., designated visitors, number of visitors, duration of visit, overnight protocol, age of visitors); 2) required routine practices to limit the spread of infection (e.g., PPE use, hand hygiene); 3) screening procedures to limit the entry of individuals (e.g., health screening prior to entering the facility); and 4) the use of physical space within the acute healthcare facility (e.g., physical distancing measures, use of washrooms and waiting rooms). During the COVID-19 pandemic (midCOVID/lateCOVID), the subthemes were more centred on issues specific to the pandemic. For example, if a visitor was feeling unwell preCOVID-19, they would be discouraged from visiting. Nevertheless, during the pandemic, proactive measures such as health screening at monitored hospital entryways were enforced to prohibit unwell visitors from entering or providing visitors with a mask. Some policies stated that visitors would be “shown how to put on” or “provided instructions” how to don/doff required PPE, though no policy stated if there was a dedicated healthcare professional responsible for this. Similarly, active physical distancing measures were enforced when physical spaces were used. Different age restrictions for visitation were reported, wherein visitors had to be a certain age to visit, which differed across the provinces (e.g., > 18 yr in Alberta/Ontario/Newfoundland and Labrador; ≥ 16 yr in Ontario; ≤ 75 yr in Ontario). Reasons for not allowing children or older adults to visit were not provided.
Patient- and family-centred care
Patient- and family-centred care was defined as “an approach to the planning, delivery, and evaluation of healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients, and families.”28 Subthemes included: 1) alternative ways to engage a patient (e.g., virtual visits, emails, phone calls, free television, Wi-Fi services [midCOVID/lateCOVID]); 2) resources for families (e.g., ways to address concerns [midCOVID/lateCOVID] and mental health coping strategies [preCOVID/midCOVID/lateCOVID]); and 3) patient care and wellbeing (e.g., personal items, designated family spokesperson, access to spiritual care). During the first wave of COVID-19, some hospitals included their alternative communication strategies in their public-facing documents (midCOVID, 30/71 [42%]; lateCOVID, 34/85 [40%]), which included virtual visits, online greetings through a website or email portal, and postcards. During midCOVID/lateCOVID, policies included limitations to what personal items could be dropped off at hospitals (e.g., items that had been disinfected).
Transparency
We defined transparency as clarity and openness regarding restricted visitation policies and the hospital’s level of risk in relation to COVID-19. During midCOVID and lateCOVID, transparency was divided into subthemes: 1) end-of-life or compassionate care definitions; 2) active COVID-19 cases (e.g., how many active cases are in the hospital; midCOVID/lateCOVID in Ontario); and 3) approaches to return to care (e.g., number of allowed visitors based on the burden of COVID-19 in the community during lateCOVID in Yukon) (ESM eTable 3). Examples of end-of-life definitions varied across Canada. Some considered end-of-life to be when a patient “Has a palliative performance score of 30% or less”29 (Ontario) while others based this on a clinical judgement (e.g., “dying (within 48–72 hr)” in Ontario or “The decision related to when an individual is reaching their end-of-life will be informed by the care team and is unique to the circumstances of each individual” in Manitoba). One policy deferred to a “…level removed from the direct care team (e.g., Site Command Post, site manager)” to determine when an individual was reaching the end-of-life (Alberta).