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Reputation Transfer

  • Timm TeubnerEmail author
  • Florian Hawlitschek
  • Marc T. P. Adam
Catchword

Introduction

Peer-to-peer platforms for selling, renting, and servicing have become a popular alternative to conventional e-commerce channels (Sundararajan 2016). With billions in venture capital and significant market evaluations, the most prominent players in this platform economy have even entered the league of long-established industry incumbents in their respective domains (Stummer et al. 2018). Platforms such as Airbnb, BlaBlaCar, eBay, and many others enable users to take the roles of consumers and/or providers in transactions with other (private) individuals. With an estimate of €27.9bn in annual consumer spending in the EU, economic activity in peer-based online markets is substantial and growing (EU 2017). Importantly, the transactions facilitated on such peer-to-peer platforms critically rely on a sufficient level of trust between the individual consumers and providers. To this end, users need to establish and maintain a reputation on these platforms, based upon which...

Keywords

Reputation Trust Platforms Signaling Sharing economy Data portability 

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Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2019

Authors and Affiliations

  • Timm Teubner
    • 1
    Email author
  • Florian Hawlitschek
    • 2
  • Marc T. P. Adam
    • 3
  1. 1.Einstein Center Digital FutureTU BerlinBerlinGermany
  2. 2.Institute for Information Systems and MarketingKarlsruhe Institute of TechnologyKarlsruheGermany
  3. 3.School of Electrical Engineering and ComputingUniversity of NewcastleCallaghanAustralia

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