Business & Information Systems Engineering

, Volume 59, Issue 5, pp 361–373 | Cite as

Towards a User-Centered Feedback Design for Smart Meter Interfaces to Support Efficient Energy-Use Choices

A Design Science Approach
  • Anders Dalén
  • Jan Krämer
Research Paper


Based on interviews of users’ experience with current smart-meter technologies the authors propose, implement and evaluate a user-centered design of an energy-use information system that assists private households in making efficient energy consumption decisions. Instead of providing disaggregated data, the envisioned system automatically calculates the monetary savings from replacing an appliance or by changing the operational behavior of an appliance. The information provided is personalized with respect to appliance use and also comprises information from external databases. A prototype is implemented and evaluated in a use case with white goods household appliances. The study concludes with directions for further interactivity improvements and research into the structures of an openly shared appliance database.


Smart metering Design science User-centered design Green IS 



The authors would like to express their gratitude to Michael Schilling and Henning Quellenberg for their research assistance during the development of this study.


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Copyright information

© Springer Fachmedien Wiesbaden GmbH 2017

Authors and Affiliations

  1. 1.RISE ViktoriaGothenburgSweden
  2. 2.University of PassauPassauGermany

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