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Electronic Markets

, Volume 28, Issue 1, pp 111–122 | Cite as

On the way to understanding binge watching behavior: the over-estimated role of involvement

  • Jani MerikiviEmail author
  • Antti Salovaara
  • Matti Mäntymäki
  • Lilong Zhang
Research Paper
First Online:

Abstract

Watching television shows using online television streaming services, such as Netflix, Hulu, and Youku, has mushroomed in the recent years. Along with these services, binge watching, defined as an act of consuming more than one episode of a television show in quick succession, has become a widespread behavior. Yet, it has received very little attention from academics. This study conceptualizes binge watching and examines its effect on satisfaction. We present binge watching as a two-dimensional system usage concept, including behavioral and cognitive involvement components. Using these components, we then study their impact on user satisfaction. We test our explorative approach with a sample of 227 respondents using Partial Least Squares modeling. The results support heterogeneous view of online television streaming service use. That is, involvement with binge watching is over-estimated and does not define user satisfaction. Our study contributes to online consumer behavior research as well as the information systems literature by investigating binge watching as a distinct form of technology use.

Keywords

Binge watching online television service satisfaction system usage involvement 

JEL classification

M15 
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Copyright information

© Institute of Applied Informatics at University of Leipzig 2017

Authors and Affiliations

  1. 1.National Research Center of Cultural StudiesCentral China Normal UniversityWuhan, HubeiChina
  2. 2.Department of Information and Service EconomyAalto University, School of Business00100 HelsinkiFinland

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