An increasing number of companies are focusing on e-mail and mobile marketing to promote offers. The aim of this study is to analyze a coupon campaign for a 67 % price discount on downloadable personal computer (PC) software. The campaign was carried out via e-mail and mobile text messages. Using an opt-in database, we gathered data from more than 37,000 participants and compared the response and conversion rates for both e-mail and mobile text messaging. The results indicated that the response rate for e-mail coupons is higher than the response rate for mobile text message coupons, but text messages yield a better conversion rate and a higher number of total purchases. After calculating the price elasticities for both communication channels, we found that the promotional price elasticity is higher for mobile text message coupons than for e-mail coupons.
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The authors gratefully acknowledge support for the field experiment from Clemens Schleiwies.
Responsible Editor: Christopher Patrick Holland
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Reichhart, P., Pescher, C. & Spann, M. A comparison of the effectiveness of e-mail coupons and mobile text message coupons for digital products. Electron Markets 23, 217–225 (2013). https://doi.org/10.1007/s12525-013-0129-3
- E-mail marketing
- Mobile marketing
- Text message
- Digital products
- Price elasticity