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Trigger event/awareness
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The patient self-assesses his or her symptoms, conducts research, considers potential health conditions that may require treatment, and may even reach out to online communities (posing questions on social media, etc.)
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Help
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The patient makes initial contact with a health system via a call center, chat, email, mobile, or an in-person visit
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Care
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The patient is assessed at a medical facility (physician’s office, hospital, etc.)
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Treatment
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The health system provides the patient with both on-site and follow-up care (prescriptions, physical therapy, counselling, or suggested lifestyle changes)
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Behavioral/lifestyle change
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The patient makes changes to daily routines and takes part in proactive healing in order to reduce readmissions and promote long-term well-being
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Ongoing care/proactive health
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The patient manages his or her care between clinical visits; meanwhile, the health system fosters engagement between the patient and physician in order to enable the patient to address symptoms and maintain good health
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