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Table 1 A healthcare system perspective of a patient journey

From: A Narrative Review of the Patient Journey Through the Lens of Non-communicable Diseases in Low- and Middle-Income Countries

Trigger event/awareness The patient self-assesses his or her symptoms, conducts research, considers potential health conditions that may require treatment, and may even reach out to online communities (posing questions on social media, etc.)
Help The patient makes initial contact with a health system via a call center, chat, email, mobile, or an in-person visit
Care The patient is assessed at a medical facility (physician’s office, hospital, etc.)
Treatment The health system provides the patient with both on-site and follow-up care (prescriptions, physical therapy, counselling, or suggested lifestyle changes)
Behavioral/lifestyle change The patient makes changes to daily routines and takes part in proactive healing in order to reduce readmissions and promote long-term well-being
Ongoing care/proactive health The patient manages his or her care between clinical visits; meanwhile, the health system fosters engagement between the patient and physician in order to enable the patient to address symptoms and maintain good health