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Level of Service-based Performance Measurement of Asset Management of Public Office Buildings

  • Construction Management
  • Published:
KSCE Journal of Civil Engineering Aims and scope

Abstract

To manage a public office building efficiently, it is necessary to manage Level of Service (LoS) as well as physical performance. In this study, LoS was defined as an index for measuring the preferable level of the service provided by an asset, and a model for performance measurement by using the Delphi method was proposed to quantitatively measure the LoS. Eight LoS items were established in four fields of policy (environment/economy/society/culture). Two surveys were conducted with 17 Korean experts in asset management by using the Delphi method. A performance measurement item was derived for measuring the LoS. The weights of individual items were calculated for measuring the LoS by applying the analytic hierarchy process. Performance measurement of the asset could be conducted based on the LoS for public office buildings by using the results. This paper demonstrates the possibility of measurement of asset based on the LoS. Furthermore, this paper provides a theoretical basis for replacing the physical measurement of performance with the LoS-based measurement.

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Authors and Affiliations

  1. POSCO E&C, 241 Incheon Tower-daero, Yeonsu-gu, Incheon, 21998, Korea

    Jeongha Hwang

  2. Dept. of Architectural Design and Engineering, Incheon National University, Incheon, 22012, Korea

    Chansik Lee

Authors
  1. Jeongha Hwang
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  2. Chansik Lee
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Correspondence to Chansik Lee.

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Hwang, J., Lee, C. Level of Service-based Performance Measurement of Asset Management of Public Office Buildings. KSCE J Civ Eng 22, 4732–4738 (2018). https://doi.org/10.1007/s12205-017-0378-3

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  • DOI: https://doi.org/10.1007/s12205-017-0378-3

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