Abstract
This research draws upon stakeholder and social identity theories to examine the influence of responsible leadership on customer-oriented organizational citizenship behavior (CO-OCB) and the role of relational identification as a mediator and moderator in this connection. The findings suggest that implementing responsible leadership practices can effectively encourage CO-OCB and add to the existing literature on responsible leadership. The research was conducted on 216 healthcare professionals employed in family health centers, who were chosen through convenience sampling method. A time-lagged and multisource data approach was employed through an online survey questionnaire to ensure accurate results and establish causal relationships, thereby minimizing common method variance (CMV). The collected data was then analyzed using structural equation modeling (SEM) to evaluate the research model. The study results indicate that responsible leadership positively impacts CO-OCB, and relational identification plays a significant role as a mediator in this association. Moreover, it was observed that relational identification acts as a moderator in the link between responsible leadership and CO-OCB. Specifically, as the level of relational identification increases, the relationship between responsible leadership and CO-OCB becomes more pronounced. The research’s contributions and limitations were discussed, and suggestions for future studies were presented.
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Data Availability
The datasets generated during and/or analyzed during the current study are available from the corresponding author upon reasonable request.
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We would like to thank the editor-in-chief, the associate editor and the two anonymous reviewers’ suggestions throughout the revision process.
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Osman Seray Özkan: Conceptualization, Writing – original draft, Writing – review & editing, Data curation, Methodology, Formal analysis, Software. Burcu Üzüm: Writing – original draft, Writing – review & editing, Resources. Seval Aksoy Kürü: Methodology.
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We wish to confirm that there are no known conflicts of interest associated with this publication and there has been no significant financial support for this work that could have influenced its outcome.
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The study was conducted in accordance with the declaration of Helsinki and approved by the Social and Human Sciences Scientific Research and Publication Ethics Committee of Kocaeli University (protocol code, E.292555; date of approval, September 2022).
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Informed consent was obtained from all subjects involved in the study.
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We declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
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Seray Özkan, O., Üzüm, B. & Aksoy Kürü, S. How does responsible leadership affect healthcare professionals’ customer-oriented organizational citizenship behaviors? Mediating and moderating effect analysis. Curr Psychol 43, 15689–15704 (2024). https://doi.org/10.1007/s12144-023-05521-0
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DOI: https://doi.org/10.1007/s12144-023-05521-0