Abstract
In the banking sector, employees may face challenges such as improving the financial performance of the bank, achieving financial goals, managing transaction volumes, meeting customer needs and developing customer-oriented strategies. To surmount the challenges in the banking sector, there is a need for resilient employees. Understanding the antecedents and consequences of employee resilience (ER) will provide insights into the extent to which these factors can be managed. In the context of the conservation of resources (COR) theory, this study investigates a model that examines abusive supervision (AS) as an antecedent of ER, which depletes organizational resources, and rule climate (RC) as another antecedent that enhances organizational resources. The study also considers job satisfaction (JS) as an outcome of ER, categorized under job resources. In addition, in this model, ER was proposed as a mechanism mediating the association between AS and RC with JS. The sample consisted of 204 banking sector employees in Kocaeli province. The sample size was calculated using the G*Power software. Convenience sampling method was employed and research data were collected through online questionnaire method. The hypotheses were tested employing structural equation modeling (SEM) and bootstrap method. A negative association existed between AS and ER, and a positive relationship between RC and ER. A positive association was observed between ER and JS. In addition, the mediating role of ER in the association between AS and RC and JS was revealed. The study differed from previous studies in that it is the first study to link AS and RC to JS with ER and is important in terms of determining the organizational factors that cause employee behaviors. The theoretical contributions and implications for the banking sector were emphasized and suggestions for future studies were presented.
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Data Availability
The datasets generated during and/or analyzed during the current study are available from the corresponding author on reasonable request.
References
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Özkan, O., Üzüm, B. & Çakan, S. Could unlocking employee resilience be considered a potential path to achieving workplace success?. Curr Psychol 43, 11772–11784 (2024). https://doi.org/10.1007/s12144-023-05307-4
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DOI: https://doi.org/10.1007/s12144-023-05307-4