The effect of e-health information on nurse-patient encounters: Mutual feelings and perceptions
Patients commonly search for e-health information about their illnesses which may be drawn from sites with varying reliability, and might contradict treatment recommendations. The present study was an early phase study that examined nurses’ and patients’ feelings and perceptions after an encounter with patients who present e-health information. Altogether 87 nurses and 118 patients answered a scenario-based questionnaire, in which patients presented nurses with e-health information of varying reliability that contradicted the nurse’s own treatment recommendations. Respondents were asked to appraise their own feelings (control, comfort and knowledge expertise) in such a situation and how they thought their role-partner would feel in such a situation (nurses about patients; patients about nurses). The results show that regardless of the information reliability, the nurses thought that they would feel more positive than the patients, while patients thought they would feel less positive than the nurse. Positive correlations were found between nurses’ feelings and their expectations of patients feelings. The same was not true for patients. In conclusion, both parties agreed that the nurse’s response would be more positive than the patients. However, when appraising patient’s reactions and feelings, nurses expressed an egocentric bias.
KeywordsE-health information Information reliability Feelings
The project was not funded by any organization.
Compliance with Ethical Standards
All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.
Informed consent was obtained from all participants included in the study.
Conflict of Interest
Sivia Barnoy declares that she has no conflict of interest. Semyon Melnikov declares that he has no conflict of interest. Yoram Bar-Tal declares that he has no conflict of interest.
- Akerkar, S. M., & Bichile, L. S. (2004). Doctor patient relationship: Changing dynamics in the information age. Journal of Postgradute Medicine, 50(2), 120–122.Google Scholar
- Barnoy, S., Volfin-Pruss, D., Ehrenfeld, M., & Kushnir, T. (2011). Self-epistemic authority and nurses' reactions to medical information that is retrieved from internet sites of different credibility. Nursing & Health Sciences, 13(3), 366–370.Google Scholar
- Carpenter, D. M., DeVellis, R. F., Fisher, E. B., DeVellis, B. M., Hogan, S. L., & Jordan, J. M. (2010). The effect of conflicting medication information and physician support on medication adherence for chronically ill patients. Patient Education and Counseling, 81(2), 169–176.CrossRefPubMedGoogle Scholar
- Dunning, D., Van Boven, L., & Loewenstein, G. F. (2001). Egocentric empathy gaps in social interaction and exchange. In Advances in Group Processes (pp. 65–97). Emerald Group Publishing Limited.Google Scholar
- Fox, S. (2014). Pew research center internet science and tec. Retrieved from: http://www.pewresearch.org/fact-tank/2014/01/15/the-social-life-of-health-information/ on October 8th 2016.
- Fox, S. & Duggan, M. (2013). Health Online 2013. Washington DC: PEW Internet & American Life Project 2013. Retrieved August 1, 2016 from http://www.pewinternet.org/2013/01/15/health-online-2013/ on.
- Gilmour, J., Strong, A., Chan, H. I., Hanna, S., & Huntington, A. (2014). Primary health care nurses and heart failure education: A survey. Journal of Primary Health Care, 693(3), 229–237.Google Scholar
- McNally, S. L., Donohue, M. C., Newton, K. P., Ogletree, S. P., Conner, K. K., Ingegneri, S. E., & Kagnoff, M. F. (2012). Can consumers trust web-based information about celiac disease? Accuracy, comprehensiveness, transparency, and readability of information on the internet. Interactive Journal of Medical Research, 1(1), e1.CrossRefPubMedPubMedCentralGoogle Scholar
- Petersson, L., & Erlingsdottir, G. (2015). Will PatientsLikeMe. com affect the doctor–patient relation and the work environment of doctors. In 19th Triennial Congress of the International Ergonomics Association (IEA 2015) in Melbourne.Google Scholar