Conclusion
Technology presents opportunities in all areas of employee benefits — design, administration, and communication. Indeed, it holds out the potential to deliver benefits, like almost every other product or service, in a way that is “better, faster, cheaper.” But achieving that goal will involve substantial financial investment and many hours of staff time.
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Nielson, N.L. How technology affects the design and administration of pensions and benefits. J Labor Res 23, 417–431 (2002). https://doi.org/10.1007/s12122-002-1044-0
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DOI: https://doi.org/10.1007/s12122-002-1044-0