Non-verbal Communication in a Neonatal Intensive Care Unit: A Video Audit Using Non-verbal Immediacy Scale (NIS-O)
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Effective communication with parents is a very important skill for pediatricians especially in a neonatal setup. The authors analyzed non-verbal communication of medical caregivers during counseling sessions. Recorded videos of counseling sessions from the months of March–April 2016 were audited. Counseling episodes were scored using Non-verbal Immediacy Scale Observer Report (NIS-O). A total of 150 videos of counseling sessions were audited. The mean (SD) total score on (NIS-O) was 78.96(7.07). Female counseled sessions had significantly higher proportion of low scores (p < 0.001). No video revealed high score. Overall 67(44.67%) sessions revealed low total score. This reflects an urgent need to develop strategies to improve communication skills in a neonatal unit. This study lays down a template on which other Neonatal intensive care units (NICUs) can carry out gap defining audits.
KeywordsNon-verbal immediacy scale observer report Communication Neonatal intensive care
SCB: Designed the study, collected the data, wrote the paper, and approved the final manuscript; SMN: Conceived the study, designed the study, wrote the paper, and approved the final manuscript; UP: Collected the data, gave inputs to the paper, and approved the final manuscript; HR: Designed the study, collected the data, analyzed the data, wrote the first draft and approved the final manuscript; AP: Designed the study, analyzed and interpreted the data, gave important intellectual inputs to the manuscript and approved the final manuscript. SMN will be the guarantor for the paper.
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