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How can corporate social responsibility activities create value for stakeholders? A systematic review

Abstract

Corporate social responsibility (CSR) activities have the potential to create stronger relationships between firms and stakeholders. Although marketing researchers have studied the impacts of CSR activities on stakeholder responses, the CSR activities and outcomes measured have been varied and inconsistent. In this article we (a) review the extant literature to outline which CSR activities and outcomes have been included in previous research; (b) synthesize the means by which CSR activities can add value for consumers and how these have been represented in CSR literature, and; (c) present a research agenda for future research to allow greater consistency among CSR researchers.

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Notes

  1. This includes both the use of quality as per the KLD ratings, which can include safety, contracting, harmful chemicals and host of other potential issues, as well as more traditional measures of product quality.

  2. Trudel and Cotte (2009) do find, however, significant differences between the neutral and ethical products and products perceived as unethical. In other words, although consumers will not necessarily reward firms’ CSR, they will severely punish what they perceive as unethical behavior.

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The financial support from the Social Sciences and Humanities Research Council of Canada is gratefully acknowledged.

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Peloza, J., Shang, J. How can corporate social responsibility activities create value for stakeholders? A systematic review. J. of the Acad. Mark. Sci. 39, 117–135 (2011). https://doi.org/10.1007/s11747-010-0213-6

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Keywords

  • Corporate social responsibility
  • Sustainability
  • Systematic review
  • Green marketing
  • Consumption values
  • Philanthropy
  • Identification
  • Customer value