Journal of the Academy of Marketing Science

, Volume 36, Issue 1, pp 67–82

The service-dominant logic and a hierarchy of operant resources: developing masterful operant resources and implications for marketing strategy

Conceptual/Theoretical Paper

DOI: 10.1007/s11747-007-0063-z

Cite this article as:
Madhavaram, S. & Hunt, S.D. J. of the Acad. Mark. Sci. (2008) 36: 67. doi:10.1007/s11747-007-0063-z


Marketing’s evolution toward a new dominant logic requires the focus of marketing to be on the intangible, dynamic, operant resources that are at the heart of competitive advantage and performance. First, building on resource-advantage theory’s notion of basic resources and higher-order resources, this article proposes a hierarchy of basic, composite, and interconnected operant resources. Second, reviewing research on business strategy and marketing strategy, several resources that correspond to the proposed hierarchy are identified and discussed. Third, the notion of developing masterful operant resources is introduced. Fourth, based on the proposed hierarchy and the notion of masterful operant resources, some exemplars of potential research avenues for marketing strategy are provided. Finally, the article concludes with the discussion of implications for marketing practitioners, researchers, and educators. In sum, this article extends and elaborates the concept of operant resources in the service-dominant logic of marketing.


Hierarchy of operant resources Service-dominant logic Resource-advantage theory Operant resources Competences Capabilities Marketing strategy 

Copyright information

© Academy of Marketing Science 2007

Authors and Affiliations

  1. 1.Department of MarketingCleveland State UniversityClevelandUSA
  2. 2.Department of MarketingTexas Tech UniversityLubbockUSA

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