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Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

Service Business volume 14, pages 47–72 (2020)Cite this article

Abstract

This study empirically examines the effects of the organization’s culture and capabilities on employee commitment to ethical behavior in the healthcare sector. The proposed research model and associated hypotheses were tested using structural equation modeling based on data collected from 228 care team members in hospitals with more than 100 beds in metropolitan areas of South Korea. The findings of the study revealed how hospitals undertake ethical responsibility through organizational capabilities for care services to enhance competitiveness in today’s dynamic environment. The study results present that a well-functioning organizational culture motivates employees for better quality performance through collaboration and ethical work behavior. In addition, the results proved that ethics is an intangible asset that affects an organization’s competitiveness. The study also provides new insights to hospital administrators, institutions, and policymakers about the importance of establishing high ethical standards for interactions with patients and their family members.

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Acknowledgements

This work was supported by INHA UNIVERSITY Research Grant (INHA-61494).

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  1. College of Business Administration, Inha University, 100 Inharo, Michuhol-gu, Incheon, South Korea

    DonHee Lee

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Lee, D. Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector. Serv Bus 14, 47–72 (2020). https://doi.org/10.1007/s11628-019-00410-8

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Keywords

  • Organizational culture
  • Organizational capabilities
  • Ethical responsibility commitment
  • Ethical behavior
  • Healthcare service