Service Business

, Volume 8, Issue 1, pp 83–111 | Cite as

Managing internal stakeholders’ views of corporate reputation

Empirical article

Abstract

The aims of this paper are to determine what constitutes internal reputation from the perspectives of both senior managers and employees and to use this understanding to create and assess measures of internal reputation. We also hypothesise and test the relationships between the views of each group and performance, using data from a survey of auditing firms. Manager views of reputation are found to co-vary with performance and to have a significant influence over employee views of reputation. We use these findings to illustrate how employee views of reputation can be managed.

Keywords

Corporate reputation Performance Auditing Services Internal stakeholders 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.Departamento de Economía de la Empresa, Facultad de Ciencias de la EmpresaUniversidad Politécnica de CartagenaCartagenaSpain
  2. 2.Manchester Business SchoolManchesterUK

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