Abstract
Successful firms create substantial value by doing things in ways that differentiate them from the competition. Business models reflect choices and their operating implications. They facilitate the analysis, testing, and validation of the cause-and-effect relationships that flow from the strategic choices. Due to business models are one of the main forces driving strategic renewal efforts of businesses around the world, we focus on service industry companies and their unique characteristics, with regard to new business and competition models that service companies use for strategic management and on how such models mesh with the traditional processes of competitive and corporative strategies.
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Acknowledgments
Angeles Montoro-Sánchez acknowledges the financial support from Cátedra Bancaja Jóvenes Emprendedores of Complutense University of Madrid and the research project CCG07-UCM/HUM-2966.
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Montoro-Sánchez, Á. Competitive dynamics and business models in service business: a promising research subject. Serv Bus 3, 311–318 (2009). https://doi.org/10.1007/s11628-009-0074-6
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DOI: https://doi.org/10.1007/s11628-009-0074-6