Zusammenfassung
Es wird der Ablauf und die Bedeutung eines Vertriebsgespräches in einem Kreditinstitut beschrieben. Ein besonderer Fokus liegt auf dem Widerstand und dem Umgang damit.
Abstract
Staff appraisal interviews in a credit institute
This essay is about the meaning of holding conversations in sales and marketing of a credit institute. The description of the dialogue is an important theme and especially the resistance of people and how to cope with it.
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Sabine Kohl, Vorsprung durch Training, Seminare, Supervision, Coaching, Persönlichkeitsentwicklung.
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Kohl, S. Mitarbeitergespräche in einem Kreditinstitut. OSC 13, 355–362 (2006). https://doi.org/10.1007/s11613-006-0133-y
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DOI: https://doi.org/10.1007/s11613-006-0133-y