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Impact of Healthcare Delivery System Type on Clinical, Utilization, and Cost Outcomes of Patient-Centered Medical Homes: a Systematic Review



As healthcare reimbursement shifts from being volume to value-focused, new delivery models aim to coordinate care and improve quality. The patient-centered medical home (PCMH) model is one such model that aims to deliver coordinated, accessible healthcare to improve outcomes and decrease costs. It is unclear how the types of delivery systems in which PCMHs operate differentially impact outcomes. We aim to describe economic, utilization, quality, clinical, and patient satisfaction outcomes resulting from PCMH interventions operating within integrated delivery and finance systems (IDFS), government systems including Veterans Administration, and non-integrated delivery systems.


We searched PubMed, the Cochrane Library, and Embase from 2004 to 2017. Observational studies and clinical trials occurring within the USA that met PCMH criteria (as defined by the Agency for Healthcare Research and Quality), addressed ambulatory adults, and reported utilization, economic, clinical, processes and quality of care, or patient satisfaction outcomes.


Sixty-four studies were included. Twenty-four percent were within IDFS, 29% were within government systems, and 47% were within non-IDFS. IDFS studies reported decreased emergency department use, primary care use, and cost relative to other systems after PCMH implementation. Government systems reported increased primary care use relative to other systems after PCMH implementation. Clinical outcomes, processes and quality of care, and patient satisfaction were assessed heterogeneously or infrequently.


Published articles assessing PCMH interventions generally report improved outcomes related to utilization and cost. IDFS and government systems exhibit different outcomes relative to non-integrated systems, demonstrating that different health systems and populations may be particularly sensitive to PCMH interventions. Both the definition of PCMH interventions and outcomes measured are heterogeneous, limiting the ability to perform direct comparisons or meta-analysis.


Improving the value and quality of healthcare in the USA is a public health priority.1 As the prevalence of chronic disease grows, individuals, employers, and insurers are seeking ways to reduce cost while improving healthcare quality and outcomes. Movement toward more coordinated care by implementing patient-centered medical homes (PCMHs) has been identified as a potential solution with more than 13,000 practices in the USA meeting National Committee for Quality Assurance (NCQA) PCMH recognition.2

A PCMH seeks to improve individual and population health outcomes by means of a multidisciplinary, coordinated primary care–based effort. The Agency for Healthcare Research and Quality (AHRQ) identifies five foundational elements of PCMH implementation including comprehensive care, patient-centeredness, coordinated care, accessible services, and quality and safety (Appendix 1). Previous systematic reviews that evaluated the implementation of PCMH interventions have reported mixed outcomes, such as slight reductions in emergency department (ED) visits but no reduction in hospital admissions or cost.3 However, many PCMH interventions occur within fragmented healthcare delivery systems where implementation can be difficult, compensation strategies vary, and outcome measure collection can be challenging.4

Since PCMH care delivery relies on coordinated and comprehensive services, the underlying health system may affect the ability of these care models to achieve their purported goal. For instance, the integrated delivery and finance system (IDFS) model—where a health plan and provider system are vertically integrated in one unified organization—is touted as providing better coordinated, higher quality care5,6,7 and may support PCMH goals more than other non-integrated models. Additionally, government-based systems including the Veteran Health Administration (VA) Patient Aligned Care Team (PACT) use team-based care delivered by employed providers, nurses, medical assistants, and staff to provide services.8 However, little is known if the success of a PCMH depends on the type of health system within which it is delivered.

We therefore sought to describe economic, utilization, clinical, processes and quality of care, and patient satisfaction outcomes resulting from PCMH interventions that were conducted within IDFS, government systems, and non-integrated delivery systems.


Registration, Data Sources, and Searches

Prior to initiation of the systematic review, a formalized protocol was developed and registered in PROSPERO (PROSPERO 2017 CRD42017056972). A health science librarian (CBW) developed the search strategy with input from authors and by using as basis the search strategy used in a recent peer-reviewed systematic review of PCMHs.3 Searches were executed in PubMed (Bethesda, MD: National Library of Medicine (US), National Center for Biotechnology Information), (Elsevier Life Sciences IP Limited), and the following Cochrane Library (John Wiley and Sons) databases: Cochrane Database of Systematic Reviews (CDSR): Issue 3 of 12, March 2017; Database of Abstracts of Reviews of Effect (DARE): Issue 2 of 4, April 2015; Cochrane Central Register of Controlled Trials (TRIALS): Issue 2 of 12, February 2017; Cochrane Methodology Register: Issue 3 of 4, July 2012; Health Technology Assessment Database (HTAD): Issue 4 of 4, October 2016; and NHS Economic Evaluation Database (NHSEED): Issue 2 of 4, April 2015 (Appendix 4). On March 28, 2017, final database searches were run, results imported into an EndNote Library, and duplicate records removed. The EndNote Library was imported into DistillerSR® (Evidence Partners-Ottawa, Canada), a web-based software that aids in screening and data extraction.

Study Selection

We included peer-reviewed primary literature that evaluated interventions meeting the AHRQ definition of PCMH (Appendix 1) and were delivered to adults in the primary care setting. Articles comprised randomized control trials and observational studies. Practice settings included internal medicine, family medicine, or geriatric clinics. Studies were excluded if they were only qualitative in nature, secondary literature, or if they addressed provider, staff, or resident education initiatives only. To maximize the generalizability of studies, we excluded studies occurring within a disease-specific specialty clinic (e.g., hypertension or diabetes-only clinics). Though study interventions had to meet NCQA PCMH criteria, article study sites did not need to be explicitly recognized by the NCQA as certified PCMH. This decision mirrored previous systematic reviews3 and was intended to allow for a more representative sample of practice settings with varying implementation.

In our search query, we incorporated the concepts of PCMHs, components of PCMHs, medical conditions and diseases, and the settings in which these diseases were treated (Appendix 2). The queries utilized the appropriate controlled vocabulary of each database along with keywords and phrases in the applicable search fields. Limits included a comprehensive query for eligible study designs; a query to eliminate letters, case reports, editorials, and other publication types; and a 2004 to 2017 publication year limit. We chose to include publications after 2004 since this is when the American Academy of Family Practice first recommended the adoption of PCMH in clinical practice.

The application of this query yielded 13,938 articles. We conducted 3 screening levels prior to data abstraction. In two screening levels, two investigators independently reviewed each title and abstract for relevance to the research questions and inclusion and exclusion criteria. In level three, one investigator reviewed full text versions of all included articles. Disagreements were resolved through review and discussion among investigators.

Study quality was assessed according to study type by two reviewers. Randomized control trials were assessed with Cochrane Risk of Bias tool version 1,9 while observational studies, including quasi-experimental studies, were assessed with the Newcastle Ottawa tool.10

Definition of Health Systems

To achieve the goal of comparing IDFS, government, and non-IDFS studies, all included articles were required to provide information needed to ascertain the type of healthcare system. We screened articles for health system name and location, which was reported by the author within the body of the article. If health system name or location was absent from the abstract, we performed full text review to identify this information. If study sites and locations were named but there was no mention of type of system, the sites were individually cross referenced to an existing list (Appendix 3) of known IDFS.7 Articles were excluded when no identifiable health system model or location was described. We defined government systems as Veterans Health Administration (VA), Military Health System, or Indian Health Service. Studies that did not meet inclusion status for IDFS or government system but included study site were categorized as non-IDFS. We included studies that demonstrated the use of at least one PCMH intervention (Appendix 1) as identified by reviewers. In VA health system studies, the patient aligned care team (PACT) was considered to be analogous to PCMHs.

Data Extraction and Quality Assessment

One investigator abstracted the data from each full text article chosen for inclusion. Extraction forms were pilot-tested with a sample of included articles by investigators to ensure that all relevant data were captured and to ensure reproducibility among abstractors. Data extraction forms included fields on study design, study population, interventions, health system status, geographic location, study methods, study quality, and study outcomes.

Data Synthesis and Analysis

For study outcomes, we identified five major outcome domains of interest a priori, including utilization (e.g., hospitalizations, emergency department (ED) use, primary and specialty care use), costs (e.g., total cost of care, hospital cost, pharmacy cost), processes of care (e.g., quality indicators for diseases, preventative care including cancer screening), clinical outcomes (e.g., mortality, blood pressure, lipid levels), and patient satisfaction. Investigators categorized each outcome into one of these domains (Table 1).

Table 1 Selected Study Domains and Outcomes Recorded


A systematic search of PubMed, the Cochrane Library, and Embase from 2004 to April 2017 yielded 13,939 unique publications. Sixty-four studies were included, of which 15 (24%) were IDFS-based, 19 (29%) were government-based, and 30 (47%) were non-IDFS-based (Figure 1).

Figure 1

Flow diagram of systematic review.

For primary outcomes, we compiled and assessed the number of studies that addressed each domain within each type of health system. Among the 64 studies, utilization was most frequently reported (47, 74%), followed by economic (25, 39%) outcomes, processes of care (16, 25%), clinical outcomes (16, 25%), and patient satisfaction (5, 9%). Outcome domains and individual outcomes are reported in Table 2.

Table 2 Studies with Outcomes Reported, by Health System Status (n, %)

Utilization Outcomes

Utilization outcomes were most commonly reported among included studies (Table 1, Figure 2), with 74% of studies reporting ED visits, hospitalizations, readmissions, or ambulatory visits (primary care and/or specialty care visits).

Figure 2

Outcomes of PCMH interventions.

ED utilization was addressed in 35 (54.7%) studies (8 IDFS, 11 government, and 16 non-IDFS). Among studies that assessed PCMHs within IDFS, 6 of 8 (75%) reported less ED use11,12,13,14,15,16 whereas 5 of 11 (45.4%) government17,18,19,20,21 and 6 of 16 (37.5%) of non-IDFS studies22,23,24,25,26,27 reported less ED use. Hospitalization was assessed in 31 (48.4%) studies (7 IDFS, 12 government, and 12 non-IDFS). Among IDFS studies, 2 of 8 (25%) reported less hospitalizations11, 15 whereas 5 of 12 (50%) government17, 21, 28,29,30 and 3 of 12 (35%) non-IDFS studies23, 25, 26 reported fewer hospitalizations with PCMH implementation.

Primary care utilization was assessed in 17 (26.5%) studies (4 IDFS, 6 government, and 7 non-IDFS). All 4 IDFS studies11, 12, 14, 16 reported less primary care use with PCMH interventions whereas 0 of 6 (0%) government and only 1 of 7 (14.3%) non-IDFS studies31 reported fewer primary care visits. Outpatient specialty care use of patients was assessed in 14 (21.9%) studies (3 IDFS, 4 government, and 7 non-IDFS). Among studies assessing PCMHs within IDFS, 1 of 3 (33%) reported less specialty use11 whereas 2 of 4 (50%) government28, 32 and only 1 of 7 (14.3%) non-IDFS studies33 reported fewer specialty care visits. Utilization outcomes are represented graphically in Figure 2. Additional utilization outcomes are included in Appendix 9.

Economic Outcomes

Economic outcomes were reported in 26 (41%) studies, with total cost of care being the most commonly reported (8 IDFS, 5 government, and 12 non-IDFS). Total cost of care calculations varied according to study and tended to represent cost to the health system. Among studies assessing PCMHs within IDFS, 4 of 8 (50%) reported lower cost11, 13, 34, 35 whereas 3 of 5 (60%) government30, 36, 37 and 4 of 12 (33.3%) non-IDFS studies23, 38,39,40 reported lower cost with PCMH interventions. Total cost outcomes are represented graphically in Figure 2. Additional economic outcomes are included in Appendix 9.

Clinical Outcomes

Eleven (17.1%) studies (4 IDFS, 5 government, and 3 non-IDFS) reported on clinical outcomes in PCMHs. Most studies reported on multiple clinical outcomes including HgbA1c, blood pressure, lipid levels, death, pain, and quality of life. Among IDFS studies, 4 of 4 (100%) reported improvement in at least one outcome measure41,42,43,44 whereas 4 of 5 (80%) government18, 29, 45, 46 and 2 of 4 (50%) of non-IDFS studies47, 48 reported improvement, respectively. HgbA1c was most commonly reported and significantly improved in all studies assessing PCMHs within IDFS and government systems29, 43, 46 Mortality was reported in only 2 studies32, 44 and was significantly reduced in only IDFS.44 Additional clinical outcomes are included in Appendix 9.

Processes of Care 9

Processes of care indicators were reported in 16 (25%) studies (4 IDFS studies,11, 15, 43, 49 3 government studies,20, 29, 50 and 9 non-IDFS.33, 51,52,53,54,55,56,57 Most commonly, these studies reported on standard quality metrics in the care of diabetes and cancer screening. Diabetes-related indicators such as nephropathy and retinopathy screening were reported in 2 IDFS-based studies,43, 46 2 government-based studies,20, 29 and 6 non-IDFS-based studies with improvements reported across all delivery systems types. Depression screening, vaccination rates, chlamydia screening, appropriate follow-up interval after hospitalization, and guideline-based medication prescription were included in 2 or less studies.

For cancer screening, only 1 IDFS-based study reported on this outcome49 and showed improvement in colorectal cancer (CRC) screening rates. Two of 5 (40%) non-IDFS-based studies reporting breast cancer screening showed an improvement in screening rates,24, 55 while 1 of 5 (20%) non-IDFS studies reporting CRC screening showed an improvement in screening rates.33 No included government studies reported cancer screening as an outcome.

Patient Experience

Only 9% (6 of 64) of studies included patient experience outcomes. These included IDFS studies,14, 58 1 government study,59 and 3 non-IDFS studies.19, 60, 61 One IDFS study58 reported a significant increase in patient’s perception of quality, care coordination, service, and care by a PCP or ED provider after PCMH implementation. Another IDFS study14 reported increases in access to care and coordination at 1 and 2 years after PCMH implementation, but no significant difference in patient activation, quality of doctor-patient interaction, staff helpfulness, or goal setting. The sole government study59 reported significant increases in all 11 patient experience domains after implementation of the PCMH model. All 3 non-IDFS studies19, 60, 61 reported improvement in the majority of reported outcomes. A full description of patient experience outcomes is included in Appendix 9.


In our systematic review of the impact of PCMH implementation within multiple types of health systems, we found variable impact of PCMH implementation on key outcomes. However, certain patterns emerged when describing health system delivery type and PCMH success. Utilization of acute care services including ED use and hospitalizations decreased in the majority of studies across all care systems, and a higher proportion of IDFS studies reported decreased ED utilization compared with other studies. Furthermore, within the ambulatory care setting, all 6 government studies reported increased primary care use as a result of the PCMH, whereas all 4 IDFS studies reported less PCP use. Total cost of care was reported to be lower in half of IDFS-related studies and two-thirds of government studies, but only one-third of non-IDFS studies. Clinical outcomes, quality and processes or care, and patient satisfaction outcomes varied between systems and were infrequently reported.

Two existing systematic reviews3, 62 have examined the effects of PCMHs; however, none to our knowledge has reported findings by type of health system type. A review of 19 comparative studies by Jackson et al.3 reported small but significant positive effects of PCMH implementation on patient experience and small to moderate positive effects on preventive services, but it did not report cost savings. Sinaiko et al.62 reported a small reduction in specialty care, improvements in breast and cervical cancer screening, and decreased spending in 11 PCMH initiatives. Our study provides granularity by showcasing differences among health systems, in particular highlighting differential outcomes for ED and primary care and cost outcomes.

Regarding utilization, about half of our included studies reported decreased ED utilization in the context of PCMH interventions, which is consistent with prior reviews/meta-analyses.3 Yet, half of studies in our review reported no significant change or an increase in ED utilization. This discordance could potentially be explained by variability in access to care, less effective PCMH implementation, or sicker patient populations. Prior research suggests that PCMHs provide increased access to care for vulnerable populations who have historically not sought care, potentially leading to increased utilization for previously disengaged patients (i.e., the “woodwork” phenomenon (46,63). Our observation that a larger proportion of IDFS-based studies demonstrated reduced ED use suggests that alignment of payer and provider systems leads to more effective care coordination and appropriate utilization relative to non-IDFS.

In our review, one of the striking differences across health systems related to increased primary care use in all VA-based studies and decreased use in IDFS-based studies. Prior research on the effect of the VA-based PACT model36 has demonstrated similarly increased primary care use, particularly among veterans age 65 or older. The increase in utilization may result from population health strategies targeting PCP use or an influx in VA care that was previously obtained in civilian settings. The VA patient population may also be more sensitive to the types of interventions that PCMHs employ and may be more likely to engage in primary. In our review, primary care use decreased in all four IDFS-based studies. While this finding must be interpreted with caution given the small sample size, components including secure messaging and telehealth have reduced primary care use.68

Economic outcomes were also heavily reported. Studies in IDFS and non-IDFS systems generally reported statistically significant cost savings or no change in total costs after implementation of PCMH interventions. Other systematic reviews have shown similar results regarding cost. Jackson et al.3 observed no change in cost, whereas Sinaiko et al.63 reported no change across all patients but a 4.2% cost reduction in a higher-morbidity subgroup. Two IDFS-based studies measuring cost at different time points13, 35 showed no cost savings at year 1; however, at year 2, both showed cost savings. These findings are consistent with other studies where cost savings were generally not evident until years 2 or 3.34 Given that many PCMH interventions required additional staffing or information technology infrastructure, the initial startup cost is often absorbed into the first year cost calculations. While most government studies showed cost savings or no change, one high-quality VA study64 reported an increase in total cost due to a particularly costly, high-risk group of patients with multiple comorbidities. A quarter of studies in our review reported on clinical or quality outcomes. Clinical outcomes, reported in 25% of studies, were common measures used in monitoring chronic diseases including hypertension, diabetes, and hyperlipidemia. In IDFS-based studies, all four studies reported improvement in at least one outcome compared with 80% of government and 50% of non-IDFS studies. However, there were very few studies in general reporting clinical outcomes and direct comparison based on these proportions is limited. Of all clinical outcomes, HgbA1c was most commonly reported and improved in all IDFS and government studies.29, 43, 46 While our review identified many studies that reported statistically significant improvement across an array of clinical values, clinical significance of these findings is questionable.

Patient satisfaction was the least frequently reported outcome in our review. Though sparsely and heterogeneously reported, all studies showed patient satisfaction outcomes remained stable or improved. Given increased attention to payment linked to patient-reported outcome measures, this finding in itself may provide rationale for future PCMH uptake. As patient satisfaction and patient-reported outcomes become increasingly linked to successful disease management and reimbursement,65 it is important that these measures be included in future evaluations of health system interventions. Furthermore, it is also necessary that research be performed using standardized patient-centered tools to ensure accurate comparison.66


This study has notable limitations. First, there is tremendous variability and heterogeneity in reporting of methods and outcomes. This does not appear to be unique to our study design or search string and has been recognized within the PCMH literature.2, 67 This prevented us from completing meta-analysis or statistical comparison between health system delivery types. Future works aiming to perform statistical comparison of outcomes may benefit from standardized measurement and reporting of cost, utilization, and patient-reported outcomes. Second, this study is subject to publication bias. When comparing health systems, entities like VA are beholden to Congress and taxpayers in reporting findings from federally funded initiatives with either positive or negative outcomes. Other health systems may preferentially publish positive outcomes. Third, while we attempted to compare how healthcare delivery models influenced the success of PCMH interventions, not all health systems or care models are the same. The heterogeneity among IDFS across the country makes it difficult for the studies that we included to be representative of this care delivery system as a whole. Fourth, the degree of PCMH implementation may vary, leading to washout of successful outcomes.67 The variability in adoption of PCMH principles may provide insight into the mixed results of PCMHs in prior literature as well as this study.68 Finally, the clinical sites chosen to participate in a PCMH intervention, many of which were pilot tests, may not be representative of all clinical sites within a health system. Given the paucity of randomized clinical trials in our review, it is possible the sites were selected due to their higher performance or increased engagement in the PCMH model at baseline.


We assessed the outcomes of PCMH interventions implemented within IDFS-based, government-based, and non-IDFS-based systems. As expected, outcomes were heterogeneous; however, acute care utilization and cost decreased or did not change in the majority of all studies across systems. Notably, government systems appeared particularly sensitive to PCMH interventions with increased primary care use compared with IDFS and non-IDFS studies. Many studies have not reported on clinical or quality outcomes in the context of PCMH interventions and the vast majority of studies did not address patient satisfaction. This study has important implications for health systems and policymakers assessing the effectiveness of PCMH interventions and provides contextual understanding of system-based factors augmenting the success of PCMH interventions.


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The authors thank Etsemaye P. Agonafer MD, MPH, Brendan Filardo MD, Amy J. Kennedy MD, Michael Simonson MD, and Alexander Teng MD who contributed to early article screening and Jennifer Corbelli MD, MS for help with study design and risk of bias assessment.


CAV is supported by NCATS TL-1 (TR001858). TR was supported by K12 TR0001856.

Registration: PROSPERO 2017 CRD42017056972 2.

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Correspondence to Clark A. Veet MD.

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Accepted for presentation at 2019 SGIM Annual Meeting (Washington, DC, May 8–11, 2019) and 2019 AcademyHealth Annual Research Meeting (Washington, DC, June 2-4, 2019)

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Veet, C.A., Radomski, T.R., D’Avella, C. et al. Impact of Healthcare Delivery System Type on Clinical, Utilization, and Cost Outcomes of Patient-Centered Medical Homes: a Systematic Review. J GEN INTERN MED 35, 1276–1284 (2020).

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  • patient-centered medical home
  • healthcare delivery models
  • health system science