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Older Adults’ Perceptions of Overuse

Perceptions of Health Care Overuse Among Older US Adults: Results of a National Survey


Overuse of health care, defined as the use of tests and treatments that are unlikely to improve outcomes and can lead to unnecessary harms, is common among older adults.1 Previous interventions to reduce overuse have had limited success,2 partly because many clinicians believe that patients feel more health care is usually better and do not perceive overuse as prevalent. For example, 7 in 10 US primary care physicians feel that patient requests for tests and treatments are a major barrier to reducing overuse.3 However, little is known about patient perceptions of overuse, or how these perceptions may differ across patients. The objectives of our study were to measure perceptions of health care overuse among older US adults and to identify characteristics associated with these perceptions.


In October 2017, we conducted a nationally representative internet survey using GfK KnowledgePanel®, an online survey panel with approximately 55,000 US adults constructed and weighted to be representative of the US population. This survey was conducted through the University of Michigan (U-M) National Poll on Healthy Aging, a recurring online survey of GfK KnowledgePanel participants age 50 to 80. The U-M Medical School Institutional Review Board declared this study exempt.

Survey respondents were asked whether they agreed or disagreed that “when it comes to medical treatment, more is usually better” (5-point scale),4 “health care providers in general often recommend medications, tests, or procedures that patients do not really need” (4-point scale), and “my own health care provider often recommends medications, tests or procedures that I do not really need” (4-point scale). We used multivariable logistic regression to identify associations between respondents’ characteristics and agreement (strongly or somewhat agreeing) with each statement. Using estimated model coefficients, we report marginal estimates of the adjusted prevalence of perceptions as a function of respondents’ characteristics. Analyses used post-stratification sampling weights to draw national inferences and were performed with Stata version 15 (StataCorp, College Station, TX).


The survey completion rate determined using American Association for Public Opinion Research Cooperation Rate 15 was 73% (2007/2760). Respondents were more likely than non-respondents to be older, White, higher income, and better educated.

Few respondents (14.0%) agreed (strongly or somewhat) that more health care is usually better (Fig. 1). In multivariable logistic regression (Table 1), respondents age 65 to 80 were less likely than younger respondents to agree that more medical treatment is usually better (12.0% vs. 15.4%, P = 0.047). Non-White respondents were more likely than White respondents to agree that more medical treatment is usually better (20.3% vs. 11.7%, P < 0.001).

Figure 1

Perceptions related to health care overuse among older US adults.

Table 1 Adjusted Prevalence of Agreement with Statements about Overuse Among Older US Adults

Over half (54.5%) of respondents agreed that in general clinicians often recommend services patients do not need. Respondents who saw at least 4 clinicians in the last year were less likely than respondents who saw 0 or 1 clinicians to agree that in general clinicians often recommend unneeded services (49.2% vs. 59.6%, P = 0.007). Individuals with 4 or more chronic conditions were less likely than those with 0 or 1 chronic conditions to agree that in general clinicians often recommend unneeded services (47.2% vs. 56.0%, P = 0.031).

Fewer respondents (24.8%) felt their own clinician often recommends services they do not need. Respondents who saw 2 or 3 clinicians in the last year were less likely than respondents who saw 0 or 1 clinicians to agree that their own clinician often orders unneeded services (22.9% vs. 28.1%, P = 0.035).


Contrary to the majority view among clinicians that patients’ requests drive overuse, we found that few older US adults agree that more treatment is usually better and over half agree that clinicians often order unneeded services.

Limitations include an inability to determine whether respondents actually experienced overuse. KnowledgePanel participants may be more willing and able to complete internet surveys than non-participants. Although our analyses used weights that accounted for sampling design and survey non-response, respondents could have had different perceptions of overuse than non-respondents.

Our results suggest many clinicians need to rethink their assumptions regarding what older patients, even populations who historically have experienced underuse,6 believe about aggressive medical care. Future efforts to reduce overuse in this population should prioritize helping clinicians better understand older patients’ perceptions and targeting system-level factors that drive overuse.


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The authors thank Erica Solway, PhD, MSW, MPH of the University of Michigan Institute for Healthcare Policy and Innovation for feedback on this manuscript, for which she was not compensated beyond her usual salary.


The study was funded by Michigan Medicine and AARP, neither of which had any role in study design; collection, analysis, or interpretation of the data; and the decision to approve publication. Support was also provided by the Department of Veterans Affairs, Veterans Health Administration, Health Services Research and Development (HSR&D) Service. Dr. Kullgren is a VA HSR&D Career Development awardee (CDA 13-267) at the Ann Arbor VA.

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Correspondence to Jeffrey T. Kullgren MD, MS, MPH.

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Conflict of Interest

Dr. Kullgren has received consulting fees from SeeChange Health and HealthMine, and honoraria from AbilTo, Inc., the Robert Wood Johnson Foundation, the American Diabetes Association, and the Kansas City Area Life Sciences Institute. Dr. Kerr is on the clinical advisory board for BIND Health Insurance. All other authors declare no conflicts of interest.


The views expressed in this article are those of the authors and do not necessarily reflect the position or policy of the Department of Veterans Affairs or the US government.

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Kullgren, J.T., Malani, P., Kirch, M. et al. Older Adults’ Perceptions of Overuse. J GEN INTERN MED 35, 365–367 (2020).

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  • aging
  • consumer health
  • health services research
  • patient engagement
  • survey research