Journal of General Internal Medicine

, Volume 34, Issue 3, pp 336–337 | Cite as

Evaluation of the Association of Public Reporting of Patient Ratings of US Primary Care Providers with Inappropriate Care

  • Norifumi Kamo
  • Barbara L. Williams
  • C. Craig BlackmoreEmail author
Concise Research Reports


Public sharing of patient experience scores to advance patient centeredness has gained traction but remains controversial due to concerns that this may inadvertently contribute to inappropriate care.1, 2 Starting in October 2015, at Virginia Mason Medical Center, provider-level patient satisfaction ratings and comments were displayed prominently on the institutional public website. The objectives of this study were to determine whether measures of potentially inappropriate care changed following public sharing of patient satisfaction data, and secondarily to examine the relationship between inappropriate care and provider ratings.


We performed a single-center retrospective cohort study from January 2015 to December 2017 of primary care providers who had at least 500 adult patient visits and 20 adult patient surveys both before and after the October 2015 initiation of public reporting. The intervention was public reporting of patient ratings of providers based on...


Compliance with Ethical Standards

Conflicts of Interest

The authors declare that they do not have a conflict of interest.


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Copyright information

© Society of General Internal Medicine 2018

Authors and Affiliations

  • Norifumi Kamo
    • 1
  • Barbara L. Williams
    • 1
  • C. Craig Blackmore
    • 1
    Email author
  1. 1.Center for Health Care Improvement Science Virginia Mason Medical CenterSeattleUSA

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