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Modellbasierte Entscheidungsunterstützung in Produktions- und Dienstleistungsnetzwerken

Model-Based Decision Support in Manufacturing and Service Networks

Zusammenfassung

In dem Artikel skizzieren wir einige der Herausforderungen, die in zukünftigen Forschungsaktivitäten für eine modellbasierte Entscheidungsunterstützung in Produktions- und Dienstleistungsnetzwerken zu adressieren sind. Das beinhaltet die Betrachtung von Integrationsaspekten, insbesondere auch unter Berücksichtigung der Autonomie von Entscheidungsträgern und Informationsasymmetrie, die Modellierung von Präferenzen der Entscheider, die effiziente Ermittlung robuster Lösungen, d. h. Lösungen, die unempfindlich bezüglich Änderungen in den Problemdaten sind, und eine Verkürzung der Zeit zur Modellerstellung und -nutzung. Der Problemlösungszyklus umfasst eine Problemanalyse, den Entwurf geeigneter Algorithmen sowie deren Leistungsbewertung. Wir sind an einer prototypischen Integration der vorgeschlagenen Methoden in Anwendungssysteme interessiert. Daran anschließend können Feldtests mit den so erweiterten Anwendungssystemen durchgeführt werden. Die vorgeschlagene Forschungsagenda erfordert eine interdisziplinäre Zusammenarbeit von Wirtschaftsinformatikern mit Kollegen aus der Betriebswirtschaftslehre, der Informatik und dem Operations Research. Außerdem werden exemplarisch einige Beispiele für relevante Forschungsergebnisse vorgestellt.

Abstract

In this paper, we sketch some of the challenges that should be addressed in future research efforts for model-based decision support in manufacturing and service networks. This includes integration issues, taking into account the autonomy of the decision-making entities in face of information asymmetry, the modeling of preferences of the decision-makers, efficiently determining robust solutions, i.e. solutions that are insensitive with respect to changes in the problem data, and a reduction of the time needed for model building and usage. The problem solution cycle includes problem analysis, the design of appropriate algorithms and their performance assessment. We are interested in a prototypical integration of the proposed methods within application systems, which can be followed up with field tests of the extended application systems. We argue that the described research agenda requires the interdisciplinary collaboration of business and information systems engineering researchers with colleagues from management science, computer science, and operations research. In addition, we present some exemplifying, illustrative examples of relevant research results.

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Danksagung

Die Autoren des Artikels bedanken sich bei Reha Uzsoy, North Carolina State University, für nützliche Hinweise zur Verbesserung des Artikels.

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Correspondence to Lars Mönch.

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Angenommen nach zwei Überarbeitungen durch die Herausgeber des Schwerpunktthemas.

This article is also available in English via http://www.springerlink.com and http://www.bise-journal.org: Fink A, Kliewer N, Mattfeld D, Mönch L, Rothlauf F, Schryen G, Suhl L, Voß S (2014) Model-Based Decision Support in Manufacturing and Service Networks. Bus Inf Syst Eng. doi: 10.1007/s12599-013-0310-4.

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Fink, A., Kliewer, N., Mattfeld, D. et al. Modellbasierte Entscheidungsunterstützung in Produktions- und Dienstleistungsnetzwerken. Wirtschaftsinf 56, 21–29 (2014). https://doi.org/10.1007/s11576-013-0402-2

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Schlüsselwörter

  • Modellbasierte Entscheidungsunterstützung
  • Produktions- und Dienstleistungsnetzwerke
  • Forschungsfelder der Wirtschaftsinformatik

Keywords

  • Model-based decision support
  • Manufacturing and service networks
  • Research areas in business and information systems engineering