Zusammenfassung
Unternehmen sind mit einer steigenden Komplexität ihrer Geschäftsprozesse konfrontiert und sehen sich Problemen bei deren Standardisierung ausgesetzt. Die Erhöhung des Standardisierungsaufwands scheint dabei eine mögliche Strategie zu sein, um den Erfolg von Standardisierungsprojekten zu verbessern. Dieser Beitrag analysiert das Zusammenspiel von Standardisierungsaufwand, Geschäftsprozesskomplexität und Geschäftsprozessstandardisierung. Es werden die Hypothesen überprüft, dass steigende Geschäftsprozesskomplexität mit steigendem Standardisierungsaufwand sowie sinkender Geschäftsprozessstandardisierung verbunden ist und dass steigender Standardisierungsaufwand mit steigender Geschäftsprozessstandardisierung in Beziehung steht. Hierfür wird ein konzeptionelles Modell entwickelt und validiert. Das Modell trägt dazu bei, die Auswirkungen der Komplexität von Geschäftsprozessen auf deren Standardisierung sowie den Standardisierungsaufwand zu verstehen und zu analysieren. Zur Überprüfung der Hypothesen des Modells werden die Ergebnisse einer Umfrage unter 255 Experten aus dem Bereich Geschäftsprozessmanagement verwendet. Die Ergebnisse zeigen, dass die Komplexität eines Geschäftsprozesses einen starken positiven Einfluss auf dessen Standardisierungsaufwand hat und gleichzeitig die Standardisierung des Prozesses einschränkt. Darüber hinaus wird deutlich, dass zunehmender Standardisierungsaufwand kein Mittel ist, um die Standardisierung komplexer Geschäftsprozesses zu erreichen.
Abstract
Today’s organizations are struggling with increasing business process complexity and face serious problems when standardizing business processes. A possible strategy seems to be to enhance standardization efforts in order to ensure standardization success. In this paper, we analyze the triangle relationship between standardization effort, business process complexity, and business process standardization. We test the hypotheses that higher business process complexity is related to higher standardization effort and lower business process standardization as well as that higher standardization effort is related to higher business process standardization. We report on the development and testing of a conceptual model that allows to understand the impact of business process complexity on business process standardization and standardization effort. Findings from a survey among 255 business process management experts are used to evaluate our hypotheses. Our results suggest that business process complexity has to be considered as an important driver of standardization effort and constrains business process standardization. Moreover, we show that higher standardization effort cannot compensate for higher business process complexity to ensure business process standardization.
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Angenommen nach zwei Überarbeitungen durch Prof. Dr. Rosemann.
This article is also available in English via http://www.springerlink.com and http://www.bise-journal.org: Schäfermeyer M, Rosenkranz Ch, Holten R (2012) The Impact of Business Process Complexity on Business Process Standardization. An Empirical Study. Bus Inf Syst Eng. doi: 10.1007/s12599-012-0224-6.
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Schäfermeyer, M., Rosenkranz, C. & Holten, R. Der Einfluss der Komplexität auf die Standardisierung von Geschäftsprozessen. Wirtschaftsinf 54, 251–261 (2012). https://doi.org/10.1007/s11576-012-0329-z
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DOI: https://doi.org/10.1007/s11576-012-0329-z
Schlüsselwörter
- Geschäftsprozessstandardisierung
- Geschäftsprozesskomplexität
- Standardisierungsaufwand
- Umfrage
- Empirische Studie
- Strukturgleichungsmodell