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Journal of Business Economics

, Volume 85, Issue 4, pp 349–387 | Cite as

Information technology as daily stressor: pinning down the causes of burnout

  • Christian MaierEmail author
  • Sven Laumer
  • Andreas Eckhardt
Original Paper

Abstract

The research presented in this article aims to identify information technology-related stressors in daily work life that might contribute to burnout. We provide a detailed analysis of techno- and work-stressors, techno- and work-exhaustion, as well as the consequences of and interrelations among these perceptions. Techno-stressors and techno-exhaustion are theorized as antecedents of work-stressors, work-exhaustion, and work-related outcomes, such as job satisfaction, organizational commitment, and turnover intention. The proposed model assesses whether using information technology (IT) or other work-stressors cause exhaustion and consequently negative outcomes in terms of low job satisfaction, low organizational commitment, and high turnover intention. The results of an empirical study with 306 employees show that IT usage causes exhaustion because techno-stressors contribute to techno-exhaustion, which in turn influences work-exhaustion significantly. Our results also reveal that work-exhaustion negatively impacts job satisfaction, organizational commitment, and turnover intention, whereas techno-exhaustion only indirectly causes these psychological and behavioral responses through work-exhaustion. Finally, post hoc analyses identify that employees who use IT as a supporting tool for their daily work process (such as HR workers) report higher levels of techno-exhaustion than employees for whom IT is the core of their work (IT professionals, such as software developers).

Keywords

Techno-stress Work-stress Techno-exhaustion Work-exhaustion IT professionals Job satisfaction Turnover intention Organizational commitment 

JEL Classification

M15 O15 O33 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  • Christian Maier
    • 1
    Email author
  • Sven Laumer
    • 1
  • Andreas Eckhardt
    • 2
  1. 1.Lehrstuhl für Wirtschaftsinformatik, insb. Informationssysteme in Dienstleistungsbereichen, Centre of Human Resources Information SystemsOtto-Friedrich Universität BambergBambergGermany
  2. 2.Goethe-Universität Frankfurt am MainInstitut für Wirtschaftsinformatik, Centre of Human Resources Information SystemsFrankfurt am MainGermany

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