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The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study

Abstract

This research focuses on the effects of different business process management components in combination with information technology on recruiting process performance. The results of a study of Germany’s largest 1,000 business enterprises (response rate 13.1 %) reveal that business process analysis, business process improvement and the usage of applicant tracking systems reduce recruiting process costs. Specifically, the cycle time of the recruiting process can be shortened significantly through business process controlling and process analysis, and by using an applicant tracking system that supports the design and evaluation of key performance indicators. Business process standardization combined with applicant tracking systems and business process documentation as well these systems used together with business process controlling have a significant positive impact on stakeholder satisfaction with the recruiting process. The general quality of the process can be improved through business process controlling as well as through a combination of applicant tracking systems and business process controlling. Our results reveal that several components of the business process management in conjunction with a supporting applicant tracking system have differing impacts on recruiting process performance. This paper discusses these diverse effects of business process management on process performance and draws implications for information systems success research.

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Laumer, S., Maier, C. & Eckhardt, A. The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study. J Bus Econ 85, 421–453 (2015). https://doi.org/10.1007/s11573-014-0758-9

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Keywords

  • Business process management
  • Recruiting
  • Process performance
  • Applicant tracking system
  • Human resources information systems
  • Information systems success

JEL Classification

  • M12
  • M15
  • O30
  • O31