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Vertrauensunterstützung für sozio-technische ubiquitäre Systeme

Trust support for ubiquitous computing systems

  • ZfB-Special Issue 4/2012
  • Published:
Zeitschrift für Betriebswirtschaft Aims and scope Submit manuscript

Zusammenfassung

Vertrauensaufbau und Vertrauensunterstützung sind erfolgskritisch für die Adoption neuer IT-Systeme. Umso erstaunlicher ist, dass in der Literatur kaum etwas zur systematischen Integration der Vielzahl an verhaltensorientierten Erkenntnissen zu Vertrauen in und um IT-Systeme in deren Entwicklung zu finden ist. Das Ziel dieses Artikels ist die Entwicklung einer Methode zur Ableitung vertrauensunterstützender Komponenten für sozio-technische ubiquitäre Systeme. Die Methode wird exemplarisch auf die Entwicklung einer ubiquitären Restaurantempfehlungsanwendung angewandt. Die Anwendung wird hierdurch um vier vertrauensunterstützende Komponenten angereichert. Die so entwickelte Anwendung wird anschließend im Rahmen eines Laborexperiments mit 166 Probanden evaluiert. Hierbei wird gezeigt, dass sowohl das Vertrauen in das sozio-technische ubiquitäre System, als auch die Absicht es zu nutzen signifikant erhöht werden konnten. Soweit es den Autoren bekannt ist, beschreibt dieser Artikel als Erster, wie Vertrauen in systematischer Art und Weise in die Entwicklung sozio-technischer ubiquitärer Systeme einbezogen werden und welchen Nutzen dies stiften kann.

Abstract

Trust has been shown as a crucial factor for the adoption of new technologies. Surprisingly, trust literature offers very little guidance for systematically integrating the vast amount of behavioral trust results into the development of computing systems. The aim of this article is to develop a method for deriving trust supporting components for ubiquitous computing systems. The method is used to derive four trust supporting components for a ubiquitous restaurant recommendation system. Afterwards, the system is evaluated using a laboratory experiment with 166 undergraduate students. The results show that the users’ trust as well as their intention to use the system could be significantly increased. To the best of our knowledge, this is the first article developing and evaluating a method for systematically integrating the behavioral trust results into the development of a computing system and its value.

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Danksagung

Die in diesem Beitrag vorgestellte Methode ist im Rahmen des Forschungsprojekts VENUS entstanden. VENUS ist ein Forschungsprojekt des interdisziplinären Forschungszentrums für Informationstechnik-Gestaltung (ITeG) der Universität Kassel. Wir danken dem hessischen Ministerium für Wissenschaft und Kunst für die Finanzierung des Projekts im Rahmen der Landes-Offensive zur Entwicklung Wissenschaftlich-ökonomischer Exzellenz (LOEWE). Weiterführende Informationen erhalten Sie unter: http://www.iteg.uni-kassel.de/venus.

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  1. Fachgebiet Wirtschaftsinformatik, Universität Kassel, Nora-Platiel-Str. 4, 34127, Kassel, Deutschland

    Matthias Söllner,  Axel Hoffmann,  Holger Hoffmann &  Jan Marco Leimeister

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  1. Matthias Söllner
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  2. Axel Hoffmann
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  3. Holger Hoffmann
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  4. Jan Marco Leimeister
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Correspondence to Matthias Söllner.

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Söllner, M., Hoffmann, A., Hoffmann, H. et al. Vertrauensunterstützung für sozio-technische ubiquitäre Systeme. Z Betriebswirtsch 82 (Suppl 4), 109–140 (2012). https://doi.org/10.1007/s11573-012-0584-x

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  • DOI: https://doi.org/10.1007/s11573-012-0584-x

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