Skip to main content

Advertisement

Log in

Perceived Quality of Meal Service Provided by Organization and Job Performance of Employees

  • Published:
Applied Research in Quality of Life Aims and scope Submit manuscript

Abstract

Employers’ efforts for satisfying employees are gaining importance in contemporary business life in which increasing competition is becoming commonplace. It is recurred to the mind that perceived quality of meals provided by organization to employees can be a measure in order to increase individual job performance. In this paper we explore the impact of perceived quality of meals on individual job performance based on the data collected from security companies in the eastern part of Turkey. Consequently, we find that individual job performance is positively sensitive to three emerging factors of perceived quality of meals namely appeal, hygiene and managerial issues. The paper will be of interest to the key stakeholders: the state owned or private organizations, labor organizations and the media.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1

Similar content being viewed by others

References

  • Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 62, 335–343.

    Google Scholar 

  • Berlyne, D. E. (1949). Interest’ as a psychological concept. British Journal of Psychology, 39, 186–195.

    Google Scholar 

  • Berlyne, D. E. (1967). Arousal and reinforcement. In D. Levine (Ed.), Nebraska symposium on motivation, 1967 (pp. 1–116). Lincoln: University of Nebraska Press.

    Google Scholar 

  • Blankson, C. (2008). Measuring college student’s choice criteria of credit cards: scale development and validation. Journal of Marketing Management, 24(3&4), 317–344.

    Article  Google Scholar 

  • Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W. C. Borman, et al. (Eds.), Personnel selection in organizations (pp. 71–98). San Francisco: Jossey-Bass Publishers.

    Google Scholar 

  • Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/windows. Thousand Oaks: Sage Publications.

    Google Scholar 

  • Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1, pp. 687–732). Palo Alto: Consulting Psychologists Press.

    Google Scholar 

  • Carrell, M. R., & Dittrich, J. E. (1978). Equity theory: the recent literature, methodological considerations, and new directions. The Academy of Management Review, 3(2), 202–210.

    Google Scholar 

  • CNN. (2007). 100 best companies to work for http://money.cnn.com/galleries/2007/fortune/0701/gallery.Google_food/index.html, 12.12.2012.

  • Daşdan, S. (2007). Personeliniz Kendini Degersiz Hissetmesin. http://foodinlife.com.tr/haber/16444/Keyveni_Catering_Insan_Kaynaklari_Yoneticisi_Sevcan_Dasdan_Personeliniz_Kendini_Degersiz_Hissetmesin, 18.09.2012.

  • DeLuco, A., & Cremer, M. (1990). Consumers’ perceptions of hospital food and dietary services. Journal of American Dietetic Association, 90, 1711–1715.

    Google Scholar 

  • DiRomualdo T. (2005). Next generation workplace is Google’s cafeteria a competitive weapon?, WTN News. http://wtnnews.com/articles/2190/, 02.12.2012.

  • Dube, L., Trudeau, E., & Belanger, M. (1994). Determining the complexity of patient satisfaction with foodservices. Journal of American Dietetic Association, 94, 394–398.

    Article  Google Scholar 

  • Duffy, E. (1962). Activation and behavior. New York: Wiley.

    Google Scholar 

  • Duffy, V. B., Lanier, S. A., Hutchins, H. L., Pescatello, L. S., Johnson, M. K., & Bartoshuk, L. M. (2007). Food preference questionnaire as a screening tool for assessing dietary risk of cardiovascular disease within health risk appraisals. Journal of American Dietetic Association, 107, 237–245.

    Article  Google Scholar 

  • Epstein, Y., & Armstrong, L. E. (1999). Fluid-electrolyte balance during labor and exercise: concepts and misconceptions. International Journal of Sport Nutrition, 9(1), 1–12.

    Google Scholar 

  • Fabrigar, L. R., Maccallum, R. C., Wegner, D. T., & Strahan, E. J. (1999). Evaluating the use of exploratory factors analysis in psychology research. Psychological Methods, 4(3), 272–299.

    Article  Google Scholar 

  • Galenson, W., & Pyatt, G. (1964). The quality of labour and economic development in certain countries, ILO Studies and Reports, New Series, No. 68 (Geneva).

  • Grant, A. M. (2008). The significance of task significance: job performance effects, relational mechanisms, and boundary conditions. Journal of Applied Psychology, 93(1), 108–124.

    Article  Google Scholar 

  • Gujarati, D. N. (2004). Basic econometrics (4th ed.). New York City: The McGraw−Hill Companies.

    Google Scholar 

  • Heung, V. C. S., Wong, M. Y., & Qu, H. (2000). Airport-restaurant service quality in Hong Kong: an application of SERVQUAL. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 86–96.

    Google Scholar 

  • Heywood, V. (2002). Advanced fitness assessment and exercise prescription. Champaign: Human Kineticspub Europe Ltd.

    Google Scholar 

  • Hu, L. T., & Bentler, P. M. (1995). Evaluating model fit. In R. H. Hoyle (Ed.), Structural equation modeling: Concepts, issues, and applications (pp. 76–99). Thousand Oaks: Sage.

    Google Scholar 

  • Huang, C. H. (2000). Relationship between service quality, consuming patterns and customer satisfactions on the quick service restaurant franchises. Proceedings of the Fifth Annual Graduate Education and Graduate Students Research Conference in Hospitality & Tourism, 315–317. (January 6–8, 2000).

  • IFIC (International Food Information Council Foundation). (1999). Taste matters. Food Insight: Current Topics in Food Safety and Nutrition, July-August: 1, 4.

  • Jackson, C. (2009). Top 5 nutrition tips for maximum performance. Volleyball, 20(9), 18–20.

    Google Scholar 

  • Janssen, O. (2001). Fairness perceptions as a moderator in the curveinear relationships between job demands, and job performance and job satisfaction. Academy of Management Journal, 44(5), 1039–1050.

    Article  Google Scholar 

  • Johnston, C. M., & Upton, E. M. (1991). Managers’ perceptions of customers’ satisfactions with their hospital cafeteria services. Journal of the Canadian Dietetic Association, 52(1), 11–14.

    Google Scholar 

  • Kauffmann, R. M., Hayes, R. M., Jenkins, J. M., Norris, P. R., Diaz, J. J., May, A. K., et al. (2011). Provision of balanced nutrition protects against hypoglycemia in the critically ill surgical patient. Journal of Parenteral and Enteral Nutrition, 35(6), 686–694.

    Article  Google Scholar 

  • Kim, H. J., McCahon, C., & Miller, J. (2003). Assessing service quality in Korean casual-dining restaurants using DINESERV. Journal of Foodservice Business Research, 6(1), 67–86.

    Google Scholar 

  • Knutson, B., Steven, P., & Patton, M. (1995). DINESERV: measuring service quality in quick service, casual and theme, and fine dining restaurants. International Journal of Hospitality Management, 14(3/4), 293–310.

    Google Scholar 

  • Kreider, R. B., Almada, A. L., Antonio, J., Broeder, C., Earnest, C., Greenwood, L., et al. (2003). Exercise and sport nutrition: a balanced perspective for exercise physiologists. Professionalization of Exercise Physiology, 6(10), 13.

    Google Scholar 

  • Landy, F. J., & Farr, J. L. (1983). The measurement of work performance. Orlando: Academic Press.

    Google Scholar 

  • Lau, C., & Gregoire, M. B. (1998). Quality ratings of a hospital foodservice department by inpatients and postdischarge patients. Journal of the American Dietetic Association, 98, 1303–1307.

    Article  Google Scholar 

  • Lehto, M. R., & Buck, J. R. (2008). Introduction to human factors and ergonomics for engineers. New York: Lawrence Erlbaum Associates, Taylor & Francis Group.

    Google Scholar 

  • Lowden, A., Moreno, C., Holmbäck, U., Lennernäs, M., & Tucker, P. (2010). Eating and shift work—effects on habits, metabolism, and performance. Scandinavian Journal of Work, Environment & Health, 36(2), 150–162.

    Article  Google Scholar 

  • Lukaski, H. C. (2004). Vitamin and mineral status: effects on physical performance. Nutrition, 20(e7/8), 632–644.

    Article  Google Scholar 

  • Marsh, H. W., & Hocevar, D. (1985). Application of confirmatory factor analysis to the study of self-concept: first- and higher-order factor models and their invariance across groups. Psychological Bulletin, 97, 562–582.

    Article  Google Scholar 

  • Matsushita, Y., Mizoue, T., Takahashi, Y., Isogawa, A., Kato, M., Inoue, M., et al. (2009). Taste preferences and body weight change in Japanese adults: the JPHC study. International Journal of Obesity, 33, 1191–1197.

    Article  Google Scholar 

  • McEnery, J. M., & Blanchard, P. N. (1999). Validity of multiple ratings of business student performance in a management situation. Human Resource Development Quarterly, 10, 155–172.

    Article  Google Scholar 

  • Meade, A. W., Watson, A. M., & Kroustalis, C. M. (2007). Assessing common methods bias in organizational research. Paper presented at the 22nd Annual Meeting of the Society for Industrial and Organizational Psychology, New York.

  • Mikkila, V., Rasanen, L., Raitakari, O. T., Pietinen, P., & Viikari, J. (2005). Consistent dietary patterns identified from childhood to adulthood: the cardiovascular risk in Young Finns Study. British Journal of Nutrition, 93, 923–931.

    Article  Google Scholar 

  • Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology (Industrial and organizational psychology, Vol. 12, pp. 39–53). Hoboken: Wiley.

    Google Scholar 

  • Murphy, K. R. (1989). Dimensions of job performance. In R. Dillon & J. Pellingrino (Eds.), Testing: Applied and theoretical perspectives (pp. 218–247). New York: Praeger.

    Google Scholar 

  • Nunnally, J. (1978). Psychometric theory (2nd ed.). New York: MC Graw, Hill.

    Google Scholar 

  • O’Hara, C. B., Harper, D. W., Kangas, M., Dubeau, J., Borsutzky, C., & Lemire, N. (1997). Taste, temperature, and presentation predict satisfaction with foodservices in a Canadian continuing-care hospital. Journal of the American Dietetic Association, 97, 401–405.

    Article  Google Scholar 

  • Patnaude, K., & Graves, N. (2000). Perceptions of senior preferences regarding décor, service and menu in four assisted living facilities in Houston Texas. Proceedings of Fifth Annual Graduate Education and Graduate Students Research Conference in Hospitality & Tourism, 347–349. (January 6–8, 2000).

  • Podsakoff, P. M., & MacKenzie, S. B. (1989). A second generation measure of organizational citizenship behaviour. Working paper, Indiana University.

  • Porter, S. S., Claycomb, C., & Kraft, F. B. (2008). Sallesperson wellness lifestyle: a measurement perspective. Journal of Personal Selling & Sales Management, 28(1), 53–66.

    Article  Google Scholar 

  • Rousseau, D. M., & Mclean, P. J. (1993). The contracts of individuals and organizations. Research on Organizational Behavior, 15, 1–47.

    Google Scholar 

  • Sackett, P. R. (2002). The structure of counterproductive work behaviors: dimensionality and relationships with facets of job performance. International Journal of Selection and Assessment, 10(1/2), 5–11.

    Article  Google Scholar 

  • Schermelleh-Engel, K., Moosbrugger, H., & Müller, H. (2003). Evaluating the fit of structural equation models: tests of significance and descriptive goodness-of-fit measures. Methods of Psychological Research Online, 8(2), 23–74.

    Google Scholar 

  • Schumacker, R. E., & Lomax, R. G. (2004). A beginner’s guide to structural equation modeling (2nd ed.). Mahwah: Lawrence Erlbaum Associates.

    Google Scholar 

  • Scott, W. E. (1966). Activation theory and task design. Organizational Behavior and Human Performance, 1, 3–30.

    Article  Google Scholar 

  • Seo, S., & Shanklin, C. W. (2006). Important food and service quality attributes of dining service in continuing care retirement communities. Journal of Foodservice Business Research, 8(4), 69–86.

    Article  Google Scholar 

  • Steel, T. (2012). Inside Google’s kitchens, Gourmet Live 03.07.12. http://www.gourmet.com/food/gourmetlive/2012/030712/inside-googles-kitchens, 02.12.2012).

  • Steiger, J. H. (1990). Structural model evaluation and modification: an interval estimation approach. Multivariate Behavioural Research, 25, 173–180.

    Article  Google Scholar 

  • Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics. 5th Edition. Pearson.

  • Theil, H. (1971). Principles of econometrics. New York: John Wiley.

    Google Scholar 

  • Theil, H. (1978). Introduction to econometrics. Englewood Cliffs: Prentice Hall.

    Google Scholar 

  • Ullman, J. B. (2001). Structural equation modeling. In B. G. Tabachnick & L. S. Fidell (Eds.), Using multivariate statistics (4th ed., pp. 653–771). Needham Heights: Allyn & Bacon.

    Google Scholar 

  • Wanjek, C. (2005). Food at work: Workplace solutions for malnutrition, obesity and chronic diseases. Geneva: International Labour Organization, International Labour Office.

    Google Scholar 

  • Wherry, R. J., & Bartlett, C. J. (1982). The control of bias in ratings: a theory of ratings. Personnel Psychology, 35, 521–551.

    Article  Google Scholar 

  • WHO (World Health Organization). (2001). Iron deficiency anaemia: Assessment, prevention and control. A guide for programme managers, Document WHO/NHD/01.3. Geneva: WHO.

    Google Scholar 

  • WHO (World Health Organization). (2003). Battling iron deficiency anaemia. http://www.who.int/nut/ida.htm, 15.12.2012.

  • Williams, M. H. (2007). Nutrition for health, fitness, & sport. 8th edition. McGraw-Hill Higher Education.

  • Wong, P. W., Enriquez, A., & Barrera, R. (2001). Nutritional support in critically ill patients with cancer. Critical Care Clinics, 17(3), 743–767.

    Article  Google Scholar 

  • Wu, C. K., Goh, B. Y., Lin, K., & Chen P. (1999). Measuring service quality in restaurant operations: an application of the Dineserv instrument. Proceedings of the conference on Graduate Education and Graduate Students Research, 626–634. (January 4–6, 1999.

  • Wu, K., Hoover, L., & Williams, C. (2000). Measuring customer satisfaction level in a casual dining restaurant. Proceedings of Fifth Annual Graduate Education and Graduate Students Research Conference in Hospitality & Tourism, 269–272. (January 6–8, 2000).

  • Yerkes, R. M., & Dodson, J. D. (1908). The relation of strength of stimulus to rapidity of habit-formation. Journal of Comparative Neurology and Psychology, 18, 459–482.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Ufuk Türen.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Türen, U., Çamoğlu, A. Perceived Quality of Meal Service Provided by Organization and Job Performance of Employees. Applied Research Quality Life 10, 77–93 (2015). https://doi.org/10.1007/s11482-014-9301-y

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11482-014-9301-y

Keywords

Navigation