Skip to main content
Log in

A Work-Life Identity Model of Well-Being: Towards a Research Agenda Linking Quality-of-Work-Life (QWL) Programs with Quality of Life (QOL)

  • Published:
Applied Research in Quality of Life Aims and scope Submit manuscript

Abstract

QWL is conceptualized in terms of the interface between employee role identities and work resources. QWL programs serve to enhance QOL by (1) providing appropriate work resources to meet the expectations of employee role identities, (2) reducing role conflict in work and non-work life, (3) enhancing multiple role identities, (4) reducing role demands, (5) reducing stress related to work and non-work role identities, and (6) increasing the value of the role identity. We describe a variety of QWL programs related to work life (decentralized organization structures, teamwork, parallel structures, ethical corporate mission and culture, the organization work schedule, etc.) and non-work life (work at home, flextime, compressed work week, part-time work arrangements, job sharing, etc.) and show how they serve to enhance QOL using the language of work-life identity. Doing so helps develop a research agenda based on the work-life identify model.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1

Similar content being viewed by others

References

  • Armenakis, A. A., & Bedeian, A. G. (1999). Organizational change: a review of theory and research in the 1990s. Journal of Management, 25(3), 293–315. doi:10.1177/014920639902500303.

    Article  Google Scholar 

  • Bartol, K., & Hagmann, L. (1992). Team-based pay plans: a key to effective teamwork. Compensation and Benefits Review, (November-December), 24–29. doi:10.1177/088636879202400606.

  • Bialk, B. S. (1987). Cutting workers’ compensation costs. The Personnel Journal, 66(7), 95–97.

    Google Scholar 

  • Blain, J. & Haywood, J. (2004). The rise of employer-sponsored childcare. The British Journal of Administrative Management, May/June, 24–26.

  • Brill, N. I. (1976). Teamwork: Working together in the human services. Philadelphia, PA: Lippincott Company.

    Google Scholar 

  • Bunning, R. (1988). A prescription for sick leave. The Personnel Journal, 67(8), 44–49.

    Google Scholar 

  • Bureau of National Affairs (1988). Child care benefits offered by employers. Bulletin to Management, March 17, 84–85.

    Google Scholar 

  • Bureau of National Affairs (1992). Employee benefit costs. Bulletin to Management, January 16, 12–14.

    Google Scholar 

  • Burke, P. J. (1991). Identity processes and social stress. American Sociological Review, 56, 836–849. doi:10.2307/2096259.

    Article  Google Scholar 

  • Campbell, T. A., & Campbell, D. E. (1988). Employers and childcare. The Personnel Journal, 67(4), 84–87.

    Google Scholar 

  • Cropanzano, R., Ambrose, M. L., Greenberg, J., & Cropanzano, R. (2002). Procedural and distributive justice are more similar than you think: a monistic perspective and research agenda. Advances in Organizational Justice.

  • Dessler, G. (1997). Human resource management (7th ed.). Upper Saddle River, NJ: Prentice-Hall.

    Google Scholar 

  • Diener, E., Suh, E. M., Lucas, R. E., & Smith, H. L. (1999). Subjective well-being: three decades of progress. Psychological Bulletin, 125(2), 276–302. doi:10.1037/0033-2909.125.2.276.

    Article  Google Scholar 

  • Duxbury, L., & Haines, G., Jr. (1991). Predicting alternative work arrangements from salient attitudes: a study of decision-makers in the public sector. Journal of Business Research, 23, 83–97. doi:10.1016/0148-2963(91)90060-B.

    Article  Google Scholar 

  • Earhart, K., Middlemist, R. D., & Hopkins, W. (1993). Elder care: an emerging employee assistance issue. Employee Assistance Quarterly, 8(3), 1–10. doi:10.1300/J022v08n03_01.

    Article  Google Scholar 

  • Efraty, D., & Sirgy, M. J. (1995). Occupational prestige and bureaucratization effects on the spillover between job satisfaction and life satisfaction: a re-conceptualization. In M. J. Sirgy & A. C. Samli (Eds.), New dimensions of marketing/quality-of-life research (pp. 253–266). Westport, CT: Quorum Books.

    Google Scholar 

  • Efraty, D., Sirgy, M. J., & Siegel, P. (1999). The job/life satisfaction relationship among professional accountants: psychological determinants and demographic differences. In E. Diener & D. Rahtz (Eds.), Advances in quality of life studies (pp. 129–157). Dodrecht, The Netherlands: Kluwer Academic.

    Google Scholar 

  • Employee Benefits (2005). BUYER GUIDE: employee assistance programs. Employee Benefits, January 13, p. 47.

  • Ezra, M., & Deckman, M. (1996). Balancing work and family responsibilities: flextime and childcare in the federal government. Public Administration Review, 56(2), 174–180. doi:10.2307/977205.

    Article  Google Scholar 

  • Falkenberg, L. E. (1987). Employee fitness programs: their impact on the employee and the organization. Academy of Management Review, 12(3), 511–522. doi:10.2307/258517.

    Article  Google Scholar 

  • Frone, M. R., & Yardely, J. K. (1996). Workplace family-supportive programs: predictors of employed parents’ importance ratings. Journal of Occupational and Organizational Psychology, 69(4), 351–367.

    Google Scholar 

  • Galbraith, R. (1998). Designing organizations. San Francisco: Jossey-Bass.

    Google Scholar 

  • Giacalone, R. A., & Jurkiewicz, C. L. (Eds.). (2002). Handbook of workplace spirituality and organizational performances. Armonk, New York: M.E. Shape.

  • Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76–88. doi:10.2307/258214.

    Article  Google Scholar 

  • Greenhaus, J. H., Bedian, A. G., & Mossholder, K. W. (1987). Work experiences, job performances, and feelings of personal and family well-being. Journal of Vocational Behavior, 31, 200–215. doi:10.1016/0001-8791(87)90057-1.

    Article  Google Scholar 

  • Grossman, M., & Magnus, M. (1988). The boom in benefits. The Personnel Journal, (November), 51–59.

  • Hackman, J. R., & Oldham, G. R. (1980). Work redesign. Reading, MA: Addison-Wesley.

    Google Scholar 

  • Hart, P. M. (1999). Predicting employee life satisfaction: a coherent model of personality, work and non-work experiences, and domain satisfactions. The Journal of Applied Psychology, 84(4), 564–584. doi:10.1037/0021-9010.84.4.564.

    Article  Google Scholar 

  • Hellan, R. T. (1986). Employee assistance: an EPA update: a perspective for the ’80s. The Personnel Journal, 65(6), 51.

    Google Scholar 

  • Heller, D., Judge, T. A., & Watson, D. (2002). The confounding role of personality and trait affectivity in the relationship between job and life satisfaction. Journal of Organizational Behavior, 23, 815–835. doi:10.1002/job.168.

    Article  Google Scholar 

  • Higgins, E. T. (1989). Self-discrepancy theory: What patterns of belief cause people to suffer? In L. Berkowitz (Ed.), Advances in Experimental Social Psychology (vol. 22, (pp. 93–135)). San Diego: Academic.

    Chapter  Google Scholar 

  • Higgins, C. A., & Duxbury, L. E. (1992). Work-family conflict: a comparison of dual career and traditional-career men. Journal of Organizational Behavior, 13, 389–411. doi:10.1002/job.4030130407.

    Article  Google Scholar 

  • Hopper, E. (1965). Some effects of supervisory style: a sociological analysis. The British Journal of Sociology, 16, 189–205. doi:10.2307/588742.

    Article  Google Scholar 

  • Human Resource Management Digest (2003). Barclays pioneers a job-share register. Human Resource Management Digest, 11(2), 14–17.

    Google Scholar 

  • International Management (1982). After flexible hours, now it’s flex year. International Management, March: 31–32.

  • Judge, T. A., & Watanabe, S. (1993). Another look at the job satisfaction-life satisfaction relationship. The Journal of Applied Psychology, 78, 939–948. doi:10.1037/0021-9010.78.6.939.

    Article  Google Scholar 

  • Kabanoff, B. (1980). Work and non-work: a review of models, methods, and findings. Psychological Bulletin, 88, 60–77. doi:10.1037/0033-2909.88.1.60.

    Article  Google Scholar 

  • Kopelman, R., Greenhaus, J., & Connolly, T. (1983). A model of work, family, and inter-role conflict: a construct validation study. Organizational Behavior and Human Performance, 32, 198–215. doi:10.1016/0030-5073(83)90147-2.

    Article  Google Scholar 

  • Kossek, E. E., Barber, A. E., & Winters, D. (1999). Using flexible schedules in the managerial world: the power of peers. Human Resource Management, 38(1), 33–47 doi:10.1002/(SICI)1099-050X(199921)38:1<33::AID-HRM4>3.0.CO;2-H.

    Article  Google Scholar 

  • Large, M. D., & Marcussen, K. (2000). Extending identity theory to predict differential forms and degrees of psychological distress. Social Psychology Quarterly, 63(1), 49–59. doi:10.2307/2695880.

    Article  Google Scholar 

  • Lawler, E. E. (1982). Strategies for improving the quality of work life. The American Psychologist, 37, 486–493. doi:10.1037/0003-066X.37.5.486.

    Article  Google Scholar 

  • Lee, M. D., MacDermid, S. M., & Buck, M. (2000). Organizational paradigms of reduced-load work: accommodation, elaboration, and transformation. Academy of Management Journal, 43, 1211–1226. doi:10.2307/1556346.

    Article  Google Scholar 

  • Lee, D. L., Sirgy, M. G., Efraty, D., & Siegel, P. (2002). A study of quality life, spiritual well-being, and life satisfaction. In R. A. Giacalone & C. L. Jurkiewicz (Eds.), Handbook of workplace spirituality and organizational performances (pp. 209–230). Armonk, New York: M.E. Shape.

    Google Scholar 

  • Levine, D. I. (1995). Reinventing the workplace: how business and employees can both win. Washington DC: Brookings Institutions.

    Google Scholar 

  • Lucas, J. L., & Heady, R. B. (2002). Flextime commuters and their driver stress, feelings of time urgency, and commute satisfaction. Journal of Business and Psychology, 16(4), 565–571. doi:10.1023/A:1015402302281.

    Article  Google Scholar 

  • Madsen, S. R. (2003). The effects of home-based teleworking on work-family conflict. Human Resource Development Quarterly, 14(1), 35. doi:10.1002/hdq.1049.

    Article  Google Scholar 

  • Maslow, A. H. (1954). Motivation and personality. New York: Harper.

    Google Scholar 

  • Matthes, K. (1992). In pursuit of leisure: employees want more time off. HR Focus, no. 7.

  • McGregor, D. (1960). The human side of enterprise. New York: McGraw-Hill.

    Google Scholar 

  • Messmer, M. (2004). Recognizing potential stars by promoting from within. Strategic Finance, 86(4), 9–11.

    Google Scholar 

  • Mitroff, I. I., & Denton, E. A. (1999). A study of spirituality in the workplace. Sloan Management Review, 40(4), 83–92.

    Google Scholar 

  • Nandan, S., & Nandan, M. (1995). Improving quality of care and quality of work life through interdisciplinary health care teams. In H. L. Meadow, M. J. Sirgy, & D. Rahtz (Eds.), Developments in quality-of-life studies in marketing (vol. 5, (pp. 80–86)). DeKalb, Illinois: Academy of Marketing Science and the International Society for Quality-of-Life Studies.

    Google Scholar 

  • Near, J. P., Rice, R. W., & Hunt, G. R. (1980). The relationship between work and non-work domains: a review of empirical research. Academy of Management Review, 5, 415–429. doi:10.2307/257117.

    Article  Google Scholar 

  • Northrup, H. (1991). The twelve hour shift in the North American mini-steel industry. Journal of Labor Research, 12(3), 261–278. doi:10.1007/BF02685463.

    Article  Google Scholar 

  • Parker, S. K., & Wall, T. D. (1998). Job and work design: organizing work to promote well-being and effectiveness. San Francisco, CA: Sage.

    Google Scholar 

  • Peterson, D. J., & Massengill, D. (1988). Childcare programs benefit employers, too. Personnel, 65(5), 58–62.

    Google Scholar 

  • Petty, M. M., McGee, G. W., & Cavender, J. W. (1984). A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of Management Review, 9, 712–721. doi:10.2307/258493.

    Article  Google Scholar 

  • Popovich-Hill, P., & Hubbard, S. S. (1995). Quality of life in the workplace: The role of internal marketing. In H. L. Meadow, M. J. Sirgy, & D. Rahtz (Eds.), Developments in quality-of-life studies in marketing (vol. 5, (pp. 133–137)). DeKalb, Illinois: Academy of Marketing Science and the International Society for Quality-of-Life Studies.

    Google Scholar 

  • Qvale, T. U., & Hanssen-Bauer, J. (1990). Implementing QWL in large scale project organizations: ‘Blue water’ site design in the Norwegian offshore oil industry. In H. L. Meadow & M. J. Sirgy (Eds.), Quality-of-life studies in marketing and management (pp. 519–535). Blacksburg, VA: Virginia Tech, Center for Strategy and Marketing Studies.

    Google Scholar 

  • Rain, J. S., Lane, I. M., & Steiner, D. D. (1991). A current look at the job satisfaction/life satisfaction relationship: review and future considerations. Human Relations, 44, 287–307. doi:10.1177/001872679104400305.

    Article  Google Scholar 

  • Redling, E. (1982). The 1981 tax act: boom to managerial compensation. Personnel, 57(March-April), 26–35.

    Google Scholar 

  • Rice, R. W., McFarlin, D. B., Hunt, R. G., & Near, J. (1985). Organizational work and the perceived quality of life: toward a conceptual model. Academy of Management Review, 10(2), 296–310. doi:10.2307/257971.

    Article  Google Scholar 

  • Rockett, R. (2004). Increases sales of EAP and work-life benefits. The National Underwriter. Life & Health Insurance Edition, 104(30), 20.

    Google Scholar 

  • Ruhm, C. J. (1998). The economic consequences of parental leave mandates: lessons from Europe. The Quarterly Journal of Economics, 113(1), 285–315. doi:1162/003355398555586.

    Article  Google Scholar 

  • Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (2000). Organizational behavior. New York: Wiley.

    Google Scholar 

  • Sherwyn, D., & Sturman, M. C. (2002). Job sharing: a potential tool for hotel managers. The Cornell Hotel and Restaurant Administration Quarterly, 43(5), 84–92.

    Google Scholar 

  • Sirgy, M. J. (2002). The psychology of quality of life. Dordechet, The Netherlands: Kluwer Academic.

    Google Scholar 

  • Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55, 241–302. doi:10.1023/A:1010986923468.

    Article  Google Scholar 

  • Solomon, C. M. (1991). 24-employees. Personnel Journal, 70(8), 56ff.

  • Solomon, C. M. (1994). Job sharing: one job, double headache? The Personnel Journal, (September), 88–96.

  • Staines, G. (1980). Spillover versus compensation: a review of the literature on the relationship between work and non-work. Human Relations, 33, 111–129. doi:10.1177/001872678003300203.

    Article  Google Scholar 

  • Stryker, S., & Serpe, R. (1994). Identity salience and psychological centrality: equivalent, redundant, or complementary concepts? Social Psychology Quarterly, 57, 16–35. doi:10.2307/2786972.

    Article  Google Scholar 

  • Tait, M., Padgett, M. Y., & Baldwin, T. T. (1989). Job and life satisfaction: a re-evaluation of the strength of the relationship and gender effects as a function of the date of the study. The Journal of Applied Psychology, 74(3), 502–507. doi:10.1037/0021-9010.74.3.502.

    Article  Google Scholar 

  • Teas, R. K., Wacker, J. G., & Hughes, E. (1979). A path analysis of causes and consequences of salespeople’s perception of role clarity. JMR, Journal of Marketing Research, 16, 355–369. doi:10.2307/3150710.

    Article  Google Scholar 

  • Tharp, C. (1985). Linking annual incentive awards to individual performance. Compensation and Benefits Review, 17(November-December), 38–43. doi:10.1177/088636878501700504.

    Article  Google Scholar 

  • The Research Staff of Hewitt Associates (1995). Innovative benefits. 160 Bloor Street East, Toronto, Ontario, Canada: Hewitt.

    Google Scholar 

  • Tse, E., & Jackson, G. A. (1990). Alcohol abuse in the workplace: Challenges and strategic implications for the hospitality industry. In H. L. Meadow & M. J. Sirgy (Eds.), Quality-of life studies in marketing and management (pp. 215–226). Blacksburg, VA: Virginia Tech, Center for Strategy and Marketing Studies.

    Google Scholar 

  • Valdez, R. L., & Gutek, B. A. (1989). Family roles: A help or hindrance for working women? In B. A. Gutek & L. Larwood (Eds.), Women’s Career Development. Newbury. CA: Sage.

    Google Scholar 

  • Voydanoff, P. (1989). Work and family: A review and expanded conceptualization. In E. B. Goldsmith (Ed.), Work and family: Theory, research, and applications. Newbury Park, CA: Sage.

    Google Scholar 

  • Weiss, H. M., Nicholas, J. P., & Daus, C. S. (1999). An examination of the joint effects of affective experiences and job beliefs on job satisfaction and variations in affective experiences over time. Organizational Behavior and Human Decision Processes, 78, 1–24. doi:10.1006/obhd.1999.2824.

    Article  Google Scholar 

  • Wilkinson, A. (1998). Empowerment: theory and practice. Personnel Review, 27, 40–56. doi:10.1108/00483489810368549.

    Article  Google Scholar 

  • Wolf, W. B. (1971). The professor of management: the academy of management and professionalism. Academy of Management Proceedings, 31, 1–6.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to M. Joseph Sirgy.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Sirgy, M.J., Reilly, N.P., Wu, J. et al. A Work-Life Identity Model of Well-Being: Towards a Research Agenda Linking Quality-of-Work-Life (QWL) Programs with Quality of Life (QOL). Applied Research Quality Life 3, 181–202 (2008). https://doi.org/10.1007/s11482-008-9054-6

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11482-008-9054-6

Keywords

Navigation