Abstract
Despite the empirical literature suggesting the benefits of providing patient support and psychotherapy, research examining patient satisfaction with psychological services integrated within inpatient psychiatric treatment settings remains scarce. A sample of 122 adults within a voluntary inpatient psychiatric unit, who were receiving psychological services completed a satisfaction questionnaire. Overall, participants reported high levels of satisfaction with psychological services and perceived them as helpful to their overall care. These results remained consistent when exploratorily examining satisfaction and helpfulness prior to and during the COVID-19 pandemic. These findings suggest the importance of integrating psychologists within inpatient psychiatric treatment settings. Future research may investigate the influence of psychological services on patient outcomes and how psychologists are perceived by other treatment team members.
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Appendix. Psychology service satisfaction questionnaire
Appendix. Psychology service satisfaction questionnaire
1. If you were present for at least one Behavioral Medicine group session during your time at Cooper University Hospital, please rate your level of satisfaction with the Behavioral Medicine group(s) you have attended |
2. If you have met with a Behavioral Medicine Fellow for a one-on-one session, please rate your level of satisfaction with the Behavioral Medicine individual session you have had |
3. Throughout all interactions with Behavioral Medicine, to what extent did Behavioral Medicine… |
…communicate information in a way that you could understand (e.g., clinicians listening carefully, explaining things well) |
…help you better understand your emotional or behavioral reactions? |
…help you better understand how to manage your emotional or behavioral reactions (e.g., using coping skills)? |
4. To what degree did you find your experience with Behavioral Medicine to be helpful to your overall psychiatric and medical care? |
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O’Kane, T.W., Pujji, S.D., Bullock, A. et al. Patient Satisfaction with Psychological Treatment on a Voluntary Inpatient Psychiatric Unit. J Behav Health Serv Res 51, 462–475 (2024). https://doi.org/10.1007/s11414-024-09876-5
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DOI: https://doi.org/10.1007/s11414-024-09876-5