Satisfaction and Commitment in Voluntary Organizations: A Cultural Analysis Along with Servant Leadership

  • Eser Erdurmazlı
Original Paper


The current study hypothesized and tested a model contending that organizational culture influences organizational commitment attitudes and job satisfaction levels of volunteers directly and through servant leadership behaviors. Data were collected from 385 volunteers involved in voluntary activities of various types under different six voluntary organizations located in Istanbul City of Turkey. Results revealed that community culture and job satisfaction influenced affective and normative commitment of volunteers. Furthermore, bureaucratic culture had negative relationship with affective commitment, and innovative culture’s effect on volunteer job satisfaction was significantly positive. Besides, servant leadership partially mediated the relationships of community culture with affective and normative commitment attitudes but not the relationships between organizational culture dimensions and volunteer job satisfaction. The implications of these findings and suggestions for future studies are discussed.


Organizational culture Organizational commitment Volunteer satisfaction Servant leadership Volunteerism 


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© International Society for Third-Sector Research and The Johns Hopkins University 2018

Authors and Affiliations

  1. 1.The Gendarmerie and Coast Guard AcademyBeytepe/AnkaraTurkey

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